BUG? Outlook 2003 Not Responding

[psuedonym]

Hi all,

I'm currently running Outlook 2003 (11.5608.5606) along with Active Sync 3.7
(Build 3083).
I have the *Hide When Minimized* option set Outlook (thanks MS!)

Since my upgrade, I've noticed the following behaviors:

When my pocket-pc is disconnected/off:
If I *minimize* Outlook, it hides itself in the system tray, and can
(almost) always be restored.
If I *close* Outlook closes, and can be restarted.

When my pocket-pc is connected/on:
If I *minimize* Outlook, it hides itself in the system tray, and can
(almost) always be restored.
However if I *close* Outlook Outlook minimizes to the system tray.

At this point, double-clicking the icon brings up the "Outlook is not
responding" bubble, and does not restore the progam.
Re-starting Outlook will restore the window (with only 1 application
instance in task manager) but the system tray icon will still pop the "not
responding" bubble even after a normal minimize.

Once in this state, the only way to clear it out is to remove my pocket-pc
from the cradle and THEN completely exit Outlook.

Obviously this isn't critical, but if anyone knows of a way to make the two
programs work more harmoniously, I'd appreciate knowing about it.

Thanks,

Nick

 

[Chris De Herrera]

Hi,
Microsoft has a new version - 3.7.1 of ActiveSync. I suggest trying that
first.


--
Chris De Herrera
http://www.cewindows.net
http://www.tabletpctalk.com
http://www.cewindows.net/faqs/t-shootactivesync.htm - ActiveSync
Troubleshooting Guide

 

[psuedonym]

Thanks for the quick reply!

Unfortunately I see the same behavior in 3.7.1 (Build 3244)

Nick

 

[Diane Poremsky [MVP]]

when pdas are cradled they keep a lock on the mailbox and that keeps outlook
open.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours


http://www.poremsky.com - http://www.cdolive.com
Expert Zone http://www.microsoft.com/windowsxp/expertzone

Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

 

[Mobile Devices Community Team [MSFT]]

Sounds like the new feature of Outlook isn't happy when one tries to close
it but we still have an open reference to it (i.e. we dont let Outlook
close, but it's half gone anyway). I'll post a mail internally to see if
someone's looked at this on Outlook's end. You might also want to crosspost
this to an active outlook group.

--
Gary Hall
Software Engineer
Mobile Devices Product Group
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Kill]

I'm seeing the same behavior...also when new mail arrives the notice sound
doesn't play...again minor, but i doubt that's how it's supposed to work.

 

[psuedonym]

Thanks. Done! ;-)

Sounds like the new feature of Outlook isn't happy when one tries to close
it but we still have an open reference to it (i.e. we dont let Outlook
close, but it's half gone anyway). I'll post a mail internally to see if
someone's looked at this on Outlook's end. You might also want to crosspost
this to an active outlook group.

--
Gary Hall
Software Engineer
Mobile Devices Product Group
This posting is provided "AS IS" with no warranties, and confers no rights.