G
Guest
Has anyone else had issues with this? Any suggestions?
Here's what happens:
I recently switched to Outlook 2003 from Outlook 2000. My rules, filters,
etc transfered nicely so they were already set in 2003. However, when I try
to change the color rules, Outlook crashes every time. I go to Tools,
Organize, then as soon as I hit "Using Colors" it gives me the "Microsoft
Office Outlook has encountered a problem and needs to close...." I can get to
every other screen in the Organize window without a problem (using folders,
using views, and junk e-mail). I've edited my filtering rules without
problems; it's only the colors that aren't working. The colors rules that
were previously set up in 2000 still work fine, but I can't change them or
add new rules.
Also, this appears to only be an issue with my IMAP account (which is my
primary email account). If I go through the same steps with my local folders
everything works fine. I check this IMAP regularly from 3 different computers
(2 of which are running Outlook 2003, the other Entourage 2004) - both
computers running Outlook worked fine in Outlook 2000, but crash the same way
using Outlook 2003.
If anyone has any ideas or workarounds, I'd love to hear them. I don't know
if Outlook stores the color rules in an external file that maybe I could edit
directly?
I've searched the knowledge base, and through the internet and couldn't find
anyone else claiming the same problem...
Thanks!
Here's what happens:
I recently switched to Outlook 2003 from Outlook 2000. My rules, filters,
etc transfered nicely so they were already set in 2003. However, when I try
to change the color rules, Outlook crashes every time. I go to Tools,
Organize, then as soon as I hit "Using Colors" it gives me the "Microsoft
Office Outlook has encountered a problem and needs to close...." I can get to
every other screen in the Organize window without a problem (using folders,
using views, and junk e-mail). I've edited my filtering rules without
problems; it's only the colors that aren't working. The colors rules that
were previously set up in 2000 still work fine, but I can't change them or
add new rules.
Also, this appears to only be an issue with my IMAP account (which is my
primary email account). If I go through the same steps with my local folders
everything works fine. I check this IMAP regularly from 3 different computers
(2 of which are running Outlook 2003, the other Entourage 2004) - both
computers running Outlook worked fine in Outlook 2000, but crash the same way
using Outlook 2003.
If anyone has any ideas or workarounds, I'd love to hear them. I don't know
if Outlook stores the color rules in an external file that maybe I could edit
directly?
I've searched the knowledge base, and through the internet and couldn't find
anyone else claiming the same problem...
Thanks!