BSOD -- memory dump !!

[Guest]

This time it happened when I was closing OE6.

The error:
STOP: 0X00000000, 0X84A4C020, 0X0000003F, 0X00000000,
PROCESS_HAS_LOCKED_PAGES

Beginning dump of..........etc

Where do I start to fix this......Pls??

 

[John John]

Is there a driver (filename.sys) identified in the bugcheck/memory dump
message? See here if it can help with your troubleshooting:

Windows 2000 PROCESS_HAS_LOCKED_PAGES BSOD
http://www.windowsnetworking.com/kb.../Windows2000PROCESS_HAS_LOCKED_PAGESBSOD.html

John

 

[Guest]

Hi John - John:
How to I open and where is this "bugcheck/memory dump" of which you talk??

Thanks!!

 

[John John]

Sorry for the delay, see here:

How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/default.aspx?scid=kb;en-us;q315263

John

 

[Guest]

After reviewing that MS link, this is too complex for my learning curve to
achive.

Is there some entry-level fix even if it requires more of a Win2000 repair??

Jay

 

[John John]

When the errors happen is anything relevant recorded in the Event Viewer
log? What about the STOP blue screen itself, is there a file or driver
name in the message? Post the complete EXACT information here, we may
be able to suggest something, but not knowing what causes the error
makes it next to impossible to suggest a fix.

John

 

[Guest]

The latest "error" in the event viewer is:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 5/15/2006
Time: 7:52:02 PM
User: N/A
Computer: **************
Description:
The AVerMedia, AVerTV WDM Video Capture service failed to start due to the
following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.

I don't even use this part of my ATI 9600XT all-in-wonder video card.

=======================

 

[John John]

If you're not using the service and it's causing errors then try setting
it to manual start (or disabled) in the Services Management Console.

I'm not sure if AverMedia should even be on your computer, maybe or
maybe not, read here and see if it sounds like a possible mix up that
might also apply to Windows 2000, even though it doesn't say I think it
could be the same situation:

https://support.ati.com/ics/support/default.asp?deptID=894

John

 

[John John]

I just noticed that the last link I gave you was https, it might not
work for you. Here is the content of the article:


Difficulties running ATI TV Player after using Windows Update in Windows XP

This issue affects the ATI TV WONDER and TV WONDER VE when using ATI
Multimedia Center 7.1 under Windows XP.

The following driver update may be detected when using the Windows
Update feature found in Windows XP:

AVerMedia TECHNOLOGIES, Inc - Video
Conexant Media Driver Version 5.2.9.0

After the update the TV Wonder software will not function correctly.
Three possible outcomes will occur.

* TV component of Multimedia Center will change to Video In.
* System will freeze while going through the Autoscan portion of the
Initialization Wizard.
* TV response will be very slow (i.e. changing channels)

Windows Update incorrectly identifies the ATI TV Wonder as an AVerMedia
TV Tuner product. Microsoft has been notified regarding this issue with
Windows Update and is looking into possible solutions. If Windows Update
is used the following component may get installed:

* AVerMedia AVer TV WDM TV Tuner

This issue can be resolved by reloading the proper ATI TV Wonder WDM
drivers.

To correct this issue the following manual driver update must be done in
order for the correct WDM driver to install.
The following steps assume that you have already downloaded and
installed the TV Wonder Multimedia Center 7.1 update. If you have
deleted any of the temporary install files please run the software
installation again.

The ATI Multimedia Center 7.1 software for Windows XP is available for
download from our support website.

* Open Device Manager.
* Right click the "AVerMedia AVer TV WDM TV Tuner" listing and select
the "UPDATE DRIVER".
* Select "Install from a list or specific location (Advanced)" and click
"Next".
* Select "Don't search. I will choose the driver to install" and click
"Next".
* Select the "Have Disk" button, click "Browse". Open the following path:
C:\TVWonderWDMDrivers\
* Highlight the first INF in the list and click "OK" twice.
* Select the ATI WDM device from the list > click Ok.
* A "Replace Existing File" message will appear, ensure that "YES" is
selected and proceed with installation.
* Restart the computer to allow the changes to take effect.

John