BSOD 0x1E on boot (no safe mode either)


L

Leon

UPS may have failed to shutdown computer cleanly last Saturday night.

OS Windows 2000 Advanced Server, SP4, fully patched.
Machine has run several years without issue. No software / hardware added.

Disabled unnecessary services, pcAnywhere (and its drivers), CA eTrust AV.

Computer boots through "Starting Windows", flashes the Windows 2000 screen
and immediately shows BSOD:
*** STOP: 0x0000001E (0xC00000005,0x804B7AD7,0x00000000,0x00000004)
KMODE_EXCEPTION_NOT_HANDLED

*** ADDRESS 804B7AD7 base at 80400000, DateStamp 45ec3c8f - ntoskrnl.exe

Disk checked for errors - clean. Full Virus & Malware scans clean.

Help appreciated.
 
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M

MeadowsPV

Hi:
There are literally hundreds, if not thousands of STOP: 0x0000001E -
0xC00000005 troubleshooting articles "out there''..
But, assuming several things: 1: you have yet to open the chassis .. aka
moved / loosened cables wires etc. 2: did not recently install updates / new
software [ without a reboot ] 3: assumed that safemode boot is possible [
since you said disabled PCAW and CA A/V ].

You might try the following to isolate the issue [ aka divide and conquer].

1a: Assuming SAFE Mode boot is available, check to see if there was an
update from Windows Update or you4 CA A/V within 24hrs. of your Stop
Errors ]. If so uninstall the updates.

1b: Look at your event logs, just prior to and after the STOP errors
started, it may hint at what happened .
1c: Try MEMTEST from Microsoft Online crash analysis [
http://oca.microsoft.com/en/windiag.asp ]

2: physically remove any / all external hardware except a directly connected
keyboard, mouse, and monitor. Verify the ability to boot in "normal" mode
[ noting the errors not related to the removed external hardware
connections.]

3: if you still get the STOP: 0x0000001E (0xC00000005,0x??????? ) codes;
then try opening the server chassis, and disconnect all power and data
cables from all hardware devices except the OS drive ~hoping that the OS is
not installed on a RAID array~ .. Verify the ability to boot in "normal"
mode [ noting the errors not related to the removed external hardware
connections.]

4: Assuming, that "Normal" boot succeeds, then you have a place to start
identifying a hardware / driver issue causing the STOP: error..

5: Failing this, you might need to physically remove any plug-in cards not
ABSOLUTELY necessary for the machine to boot. Verify the ability to boot in
"normal" mode.

6: Failing this, start looking at fans, PSU, etc.

These steps are suggested first, since there was no indications listed that
makes me think your issue is anything other that a percieved hardware /
driver fault.
Good Luck.
PVM
=================

UPS may have failed to shutdown computer cleanly last Saturday night.

OS Windows 2000 Advanced Server, SP4, fully patched.
Machine has run several years without issue. No software / hardware added.

Disabled unnecessary services, pcAnywhere (and its drivers), CA eTrust AV.

Computer boots through "Starting Windows", flashes the Windows 2000 screen
and immediately shows BSOD:
*** STOP: 0x0000001E (0xC00000005,0x804B7AD7,0x00000000,0x00000004)
KMODE_EXCEPTION_NOT_HANDLED

*** ADDRESS 804B7AD7 base at 80400000, DateStamp 45ec3c8f - ntoskrnl.exe

Disk checked for errors - clean. Full Virus & Malware scans clean.

Help appreciated.
 

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