Brand New Epson R245 prints photos in green??

[John Redman]

I have a 2-week-old Epson R245 which worked fine for a couple of weeks. I
went to print a couple of photos tonight and they come out a sickly green
colour. All the reservoirs are around half full and they are original Epson
cartridges. The problem affects any photo. B&W word docs appear OK. Anyone
able to suggest pointers?

 

[Don Phillipson]

I have a 2-week-old Epson R245 which worked fine for a couple of weeks. I
went to print a couple of photos tonight and they come out a sickly green
colour. All the reservoirs are around half full and they are original Epson
cartridges. The problem affects any photo. B&W word docs appear OK. Anyone
able to suggest pointers?

Presumably the red printhead is clogged.
You did not mention whether you had run a cleaning
operation or printed a test pattern.
If this happened to me, I should return the printer to
the place where I bought it and demand a replacement
under warranty. At the very least I would get a free
set of ink cartridges.

 

[John Redman]

in
message

Presumably the red printhead is clogged.
You did not mention whether you had run a cleaning
operation or printed a test pattern.
If this happened to me, I should return the printer to
the place where I bought it and demand a replacement
under warranty. At the very least I would get a free
set of ink cartridges.

Printed a test page and red comes out yellow. Still trying to find any
diagnostic stuff that may come with the printer. Is it feasible to clear a
clogged head?

 

[Ed Ruf (REPLY to E-MAIL IN SIG!)]

Printed a test page and red comes out yellow. Still trying to find any
diagnostic stuff that may come with the printer. Is it feasible to clear a
clogged head?

Use the nozzle check utility in the driver. This will print a nozzle check
pattern for each ink color. If clogged, then run the cleaning util.

 

[Tony]

Printed a test page and red comes out yellow. Still trying to find any
diagnostic stuff that may come with the printer. Is it feasible to clear a
clogged head?

As Don said, you shouldn't have this problem with a printer this new. Run a
couple of head cleaning cycles since Epson support will ask you to do that
anyway.
You can run the head cleaning cycle from the driver or from the printer control
panel as follows.

# Press the Setup button.
# Press the left or right arrow button to display Clean Print Head , then press
the Start button.
# The printer starts cleaning the print head and the On light begins flashing.

When finished, print a nozzle check pattern as follows

# Make sure both the printer and computer are turned off.
# Disconnect the cable from the interface connector of the printer.
# Make sure that A4 size paper is loaded in the sheet feeder.
# Press the Setup button.
# Press left or right arrow button to display Nozzle Check, then press the
Start button.
# The nozzle check pattern is printed out.

If this does not fix the problem you probably have a printhead failure or
similar and the printer should be replaced under warranty.
Tony

 

[measekite]

RETURN IT. BUY A CANON IP5200. USE CANON INK

 

[Tony]

I have a 2-week-old Epson R245 which worked fine for a couple of weeks. I
went to print a couple of photos tonight and they come out a sickly green
colour. All the reservoirs are around half full and they are original Epson
cartridges. The problem affects any photo. B&W word docs appear OK. Anyone
able to suggest pointers?

Phil
Please ignore the troll who has replied in upper case, he is deliberately
trying to cause mischief and wouldn't have a clue about the relative merits of
the ip5200 and the r245.
Tony

 

[ato_zee]

Printed a test page and red comes out yellow.

Sure you have the cartridges in the right place?
Shouldn't change unless someone else has fiddled
with the printer? Not in a school or public area?
The nozzle check prints each colour but are the
patterns in the right order?
Get it replaced under warranty.

 

[Shooter]

I have just installed one of these for someone and they had the same
problem. I cleared it by doing a nozzle print out and then a clean, it still
showed a nozzle problen so I cleaned again and left the printer to stand for
a couple of hours, I printerd a further nozzle print out and all was well.
This was on a R245 with OEM carts that had printer one A4 with four
borderless prints on it so it looks like this model may require constant
attention to keep it clean. When you do the first nozzle print check it to
see which colour is firing. Don't clean more than twice in any cycle.

 

[John Redman]

# Press the Setup button.
# Press the left or right arrow button to display Clean Print Head , then
press
the Start button.
# The printer starts cleaning the print head and the On light begins
flashing.

When finished, print a nozzle check pattern as follows

# Make sure both the printer and computer are turned off.
# Disconnect the cable from the interface connector of the printer.
# Make sure that A4 size paper is loaded in the sheet feeder.
# Press the Setup button.
# Press left or right arrow button to display Nozzle Check, then press the
Start button.
# The nozzle check pattern is printed out.

Thanks Don and to all who replied; this did fix the problem but I am now
thinking I should maybe return the thing anyway since if it does this right
out of the box it will probably only get worse.

Incidentally, when I did the nozzle check, I turned the machine back on as
it didn't work otherwise! - I assume when you say turn it off that's because
I have to disconnect the USB cable and it should be powered down when doing
that?

 

[John Redman]

I have just installed one of these for someone and they had the same
problem. I cleared it by doing a nozzle print out and then a clean, it
still showed a nozzle problen so I cleaned again and left the printer to
stand for a couple of hours, I printerd a further nozzle print out and all
was well. This was on a R245 with OEM carts that had printer one A4 with
four borderless prints on it so it looks like this model may require
constant attention to keep it clean. When you do the first nozzle print
check it to see which colour is firing. Don't clean more than twice in any
cycle.

Interesting that I'm not the only one. Are Epson a crummy brand? I had an HP
before and that was pretty unreliable. All I know about Epsons is that they
don't like non-OEM cartridges very much but the OEMs are not that
unreasonable in price anyway. This one was a competitive price and I doubt
if my modest 4MP camera would reward a higher-end printer.

 

[John Redman]

Sure you have the cartridges in the right place?
Shouldn't change unless someone else has fiddled
with the printer? Not in a school or public area?

None of that applies. It worked fine for about 6 or 7 prints until this
evening, when it stopped working fine. Now it's OK again having followed the
advice given in this thread.

The nozzle check prints each colour but are the
patterns in the right order?
Get it replaced under warranty.

Yes, might be an idea, but what to replace it with...

 

[Tony]

Thanks Don and to all who replied; this did fix the problem but I am now
thinking I should maybe return the thing anyway since if it does this right
out of the box it will probably only get worse.

Incidentally, when I did the nozzle check, I turned the machine back on as
it didn't work otherwise! - I assume when you say turn it off that's because
I have to disconnect the USB cable and it should be powered down when doing
that?

Hmmm yes right, sorry missed out a step
Whether you should return it or not I don't know, but I have not had any bad
reports of this printer.
You might want to ask Epson if your experience warrants a replacement or not,
particularly if it happens again. I know this hardly applies with such a new
printer but printing a page once a week with a little colour and black is a
good way to keep print heads in good condition, in fact I believe it to be
essential.
Tony

 

[Shooter]

No John, Epson are a very good brand, my personal view is, they could be
better than most but like all manufactures they have a less expensive range,
nothing wrong in that, it's just that one has to use good housekeeping to
keep them right, once they go wrong they can be quite problematic. You call
your camera modest, well not really as it's not long ago everyone only had
1.5mp I would think the results you get could well be worth a printer higher
in the range, don't get me wrong the R245 produces super results for the
price it's just how long will it last.

 

[Davy]

First of all it's under warranty, personally I would try as suggested
- a nozzle clean and if that dosn't work then either take it back as
suggested or get on to the manufacturer, getting on to the
manufacturer I think is the correct proceedure first of all as
opposed to wasting ink etc.

This should just not happen the guy has paid his hard earned cash for
a product that suppose to print and only two weeks old, its
frustrating and annoying for these things to happen, it happened to
me with the C62's and with Epson ink..!

I can vouch for measekite, my Canon ip5000 was purchased last
June/July and not one single clog resulted to date nor have I ever
done a nozzle clean.

Don't wish to be in measekite league but why can't Epson be as every
bit as good Canon in this respect..?

Davy

 

[Jan Alter]

Probably through manufacturing flaw there is a weakness for one color to
reach the nozzles. It will most likely occur again and dog the printer
through its life. You could call Epson and they will send you a refurbished
machine that most likely remedy the problem, or take it back to the store,
if it's still in that return time and exchange for another one that will
also be just fine.
Epson has made some wonderful printers. All one has to do is look at its
history. There are certainly more efficient printers in use of ink, such as
the Canon, in keeping its heads clear and running smoothly, which is
something that every user wants in the first place. At this point though,
because invention hasn't developed it yet, there is still no printer that is
using a minimal amount of ink and giving the best photos; and IMHO, Epson
still produces the best color photos of all.
Back in the 50's and 60's one of the most sought after production
motorcycles was a Triumph. It had great looks, handled well, was quite light
and was exceptionally fast. Harleys stood still in comparison, as they were
so heavy and there was no contest in speed. However, there were two things
that every Triumph owner had to accept if they got one; it constantly leaked
oil, vibrated enough to lose a muffler every now and then, and it would need
a valve job at about 5,000 (not a printing error). One would think that
Triumph could have at least made an oil pan gasket that wouldn't leak.
Still, Triumph couldn't make those motorcycles fast enough to fill the
demand, until Honda and Yamaha started making inroads in the early '70's.
So what's new?

 

[Davy]

quote="Jan Alter"] You could call Epson and they will send
you a refurbished

machine that most likely remedy the problem,

Sorry Jan but a refurbished machine for one that is only 2 weeks old
is a little much - I would have expected a brand new replacement and
if that failed then look towards a total refund.

I certainly didn't get a new machine after my C62 went using OEM ink,
the replacement came in a plain box minus inks.

I never got new inks that Epson Customer Care and their Technical
department had me wasting.

I would suggest a complete replacement or a refund..!

Davy

 

[Woody]

You expect good picture print quality, right? To get this the print jets are
getting smaller and inks are getting touchy because of it. As the jets get
smaller they can dry out faster due to environment and lack of use. If the
printer is in a hot area try to cool it down as evaporation is slower. The
printer does a great job of printing pictures but needs to be used. Also you
need to read the manual and learn how to run the checks and tools to keep it
printing

 

[Arthur Entlich]

Before trying anything else, check to make sure the two magenta inks
shows up properly during a nozzle test. Usually a sudden change in
color means one or more heads have clogged up.

Art

 

[Arthur Entlich]

You can do a nozzle test directly from the printing utility Epson
provides in the printer driver, with the printer connected to the computer.
You probably did not have a head clog, but instead a bubble or air lock
in the head. This can happen with a new printer with new cartridges

To help avoid this, before installing the cartridges, hold the cartridge
in one hand and gently tap it on your other hand with the ink outlet
down to drive any bubbles up toward the top of the cartridge.

Art