M
mark
As of this past Wednesday night, my HP Laptop ZE1250 will
only boot in Safe Mode. It attempts to boot in normal
mode, but at the WinXP Home Edition screen where the
little progress bar is, the sliders stop scrolling after
about 30 seconds, and that's where it stays. Then, the
next time it boots in Safe Mode, then tries to boot
normal, then Safe Mode... just alternates between
attempting a normal boot and failing, and Safe Mode.
My brother was using the pc on Tuesday night, and he
usually surfs eBay stuff... I used it for a few minutes
for Juno email, and then shut it down. On the next
startup is when the problem was noticed.
Norton GoBack, and WinXP's System Restore were not able to
fix the problem.
I went through the startup problems trouble shooter, all
the way through to the one about going back on the video
driver, and none of that helped.
My Norton Antivirus virus pattern definition files are up
to date, and I tried running that... it did find some
adware that it wanted to delete, and I let it (it said it
found 4, but could only delete 2, but when run again, the
other 2 weren't found... could they have been multiple
notifications of the same file?)
When running Norton AV, it gets to the c:\windows\system32
directory, and seems to hang up there... I let it run for
about 10 hours the other night, and it stayed in the same
spot. For some reason, I decided to start a second scan
instance, and when the second scan instance gets to the
same place as the first one is hung up, the second scan
instance gets hung up, and the first one continues on, and
claims to complete successfully with no threats found.
Does that make any sense?
Since HP only sold their Recovery Disks, which all they
will do is reset the computer to the day it was purchased,
there isn't any way to use WinXP disk things without
buying a new copy of WinXP...
Any ideas on what's going on? (and how to fix it?)
only boot in Safe Mode. It attempts to boot in normal
mode, but at the WinXP Home Edition screen where the
little progress bar is, the sliders stop scrolling after
about 30 seconds, and that's where it stays. Then, the
next time it boots in Safe Mode, then tries to boot
normal, then Safe Mode... just alternates between
attempting a normal boot and failing, and Safe Mode.
My brother was using the pc on Tuesday night, and he
usually surfs eBay stuff... I used it for a few minutes
for Juno email, and then shut it down. On the next
startup is when the problem was noticed.
Norton GoBack, and WinXP's System Restore were not able to
fix the problem.
I went through the startup problems trouble shooter, all
the way through to the one about going back on the video
driver, and none of that helped.
My Norton Antivirus virus pattern definition files are up
to date, and I tried running that... it did find some
adware that it wanted to delete, and I let it (it said it
found 4, but could only delete 2, but when run again, the
other 2 weren't found... could they have been multiple
notifications of the same file?)
When running Norton AV, it gets to the c:\windows\system32
directory, and seems to hang up there... I let it run for
about 10 hours the other night, and it stayed in the same
spot. For some reason, I decided to start a second scan
instance, and when the second scan instance gets to the
same place as the first one is hung up, the second scan
instance gets hung up, and the first one continues on, and
claims to complete successfully with no threats found.
Does that make any sense?
Since HP only sold their Recovery Disks, which all they
will do is reset the computer to the day it was purchased,
there isn't any way to use WinXP disk things without
buying a new copy of WinXP...
Any ideas on what's going on? (and how to fix it?)