Body Disappears when replying

[Guest]

I read KB 842937, and this issue has come up recently. When employees reply
to an E-mail (delivered by the Internal Groupwise connector to Exchange 2003
SP2) the email message is empty. Subject is there etc..but no Body. I blame
Novell ofcourse but I read that others have this issue. The reply is HTML/
and sometime RTF..

 

[Guest]

Have you checked the obvious culprit - Options, Email Options - what choice
shows next to "when replying to a message?" One of the choices is to not
include the original message so the email body would be blank if this choice
was selected.

 

[Guest]

Thanks for the FAST !!!! feedback..I''ll give it a try and let you (as in
everybody) know.

 

[mint]

If you are using Outlook 2003 and Word 2003, and Outlook is set to use Word 2003 to edit email messages, you might try this :

1) load up Word
2) In WORD: Tools, Options, General Tab, Email Options... ( button), General Tab "Html Options" > HTML filtering Options: - Select "none" (keep all formatting information)

That should sort it out.

For me, email body text information was disappearing in certain emails as soon as I hit repy or forward ( and before actually sending them). Changing the HTML filtering options in Word from "Medium" to "None" fixed the problem.

Hope that helps! Mint