Blue Screen with no dump.

[Tod Brannen]

Greetings,
Our server is getting a blue screen on a random basis. It
may happen once a week, or not for several weeks. But the
error is
Stop: 0x0000000A (0x0033004A, 0x0000001C, 0x00000000,
0x80432DFA) IRQL_NOT_LESS_OR_EQUAL.

But that is all. I have read some Knowledge base articles
that blame drivers, but there is always a dump on the
screen with the driver name. I have only this one line on
the screen.
This morning BOTH servers had the blue screen and both had
only the one line. According to the event logs, one
crashed at 9:48 on Friday and the other creshed at 2:45
this morning (Monday). This has crashed during the day
with people working on it, but mostly it happens after
hours.
Any help appreciated.

 

[Jerold Schulman]

Greetings,
Our server is getting a blue screen on a random basis. It
may happen once a week, or not for several weeks. But the
error is
Stop: 0x0000000A (0x0033004A, 0x0000001C, 0x00000000,
0x80432DFA) IRQL_NOT_LESS_OR_EQUAL.

But that is all. I have read some Knowledge base articles
that blame drivers, but there is always a dump on the
screen with the driver name. I have only this one line on
the screen.
This morning BOTH servers had the blue screen and both had
only the one line. According to the event logs, one
crashed at 9:48 on Friday and the other creshed at 2:45
this morning (Monday). This has crashed during the day
with people working on it, but mostly it happens after
hours.
Any help appreciated.

Control Panel / System / Advanced / Startup & Recovery/

See:

http://support.microsoft.com?kbid=130802 "General Information on STOP
0x0000000A"
http://support.microsoft.com?kbid=154915 "Blue Screen on Reboot After Installing
Corel CD Creator 2.0"
http://support.microsoft.com?kbid=165863 "Troubleshooting 'Stop 0x0A' Messages
in Windows 2000 and Windows NT"
http://support.microsoft.com?kbid=229903 "Partial List of Possible Error Codes
with Driver Verifier"
http://support.microsoft.com?kbid=246755 "Windows 2000 May Hang with USB Devices
on Older Via Chip Set"
http://support.microsoft.com?kbid=264959 "Redirector Does Not Inform Cache
Manager of Memory Extends"
http://support.microsoft.com?kbid=278945 "'STOP 0xA' or 'STOP 0xD1' Error
Messages Occur When You Attempt to Synchronize Exchange Server Mail"
http://support.microsoft.com?kbid=288602 "Windows Setup Stops Responding with
the VIA Apollo KX133 Chip Set"
http://support.microsoft.com?kbid=289205 "STOP Errors 0x00000023 and 0x0000000A
in Fastfat.sys When a Program Queries the File System"
http://support.microsoft.com?kbid=305547 "Support for Booting from a Storage
Area Network [SAN]"
http://support.microsoft.com?kbid=313687 "A 'Stop 0x0000000A' Error Message
Occurs If SetTcpInfo Is Required to Wait"
http://support.microsoft.com?kbid=315377 "A 'Stop 0x0000000a' Error Occurs After
You Install an HP ScanJet 5100c or 5200c Scanner"
http://support.microsoft.com?kbid=316299 "You Receive a Stop Error Message When
a Client Computer Runs Peachtree Complete Accounting over a Network"
http://support.microsoft.com?kbid=329175 "Rdbss.sys May Cause STOP 0xA Error"
http://support.microsoft.com?kbid=821095 "'Not enough storage is available to
process shi command' error message when you try to browse AppleTalk zones for
available printers by using Windows 2000 Server"


Jerold Schulman
Windows: General MVP
JSI, Inc.
http://www.jsiinc.com

 

[stenn61]

What service pack are you at? Is there any special
process that might be kicking off like virus scan or
backups at the time that they blue screen?

 

[Guest]

Service Pack 4 on both servers. No special processes
kicking off. Blue Screen is random. Can go for a week
without a blue screen, then can blue screen every day at
different times. Has happened during business hours while
users trying to work. Has happened on weekend or at night
with nothing going on. The problem is there is no dump of
errors, so we don't know what causes it.

 

[Guest]

Hi Jerold,
I have already read the standard articles. I did a search
of the knowledge base and read the articles. No help there.
The problem is that these articles depend on information
contained in the dump after the stop code. In my case
there is no dump information. The screen is blank after
the stop code.

Thanks for any further ideas or advice.

Tod Brannen