T
the Hoodlums
Good day all;
Have a major problem here that only happens when playing yahoo online
canasta. Have been working with microsoft support, yahoo help, & any 1 else
that might listen, lol.
Have played on this puter before our move to the city, so I know it can
be done.
going to copy & paste all screen shots & files I hOS Name Microsoft®
Windows VistaT Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name THEHOODLUMS-PC
System Manufacturer Dell Inc.
System Model Inspiron 531
System Type X86-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4400+, 2300 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.7, 09/11/2007
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name TheHoodlums-PC\The Hoodlums
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.93 GB
Available Physical Memory 1.87 GB
Total Virtual Memory 6.07 GB
Available Virtual Memory 4.89 GB
Page File Space 3.23 GB
Page File C:\pagefile.sys
ave on this starting with the system info
Next will be a java log............<html lang="en-ca"><head><script
type="text/javascript"
src="/common/script/gsfx/common.js?1"></script><script
type="text/javascript">setCookie("WFXSITE","gn",'',true);</script><script
type="text/javascript">setCookie("WFXTHEME","gn",'',true);</script><script
type="text/javascript">setCookie("WFXTOOLBAR","gn",'',true);</script><meta
name="DCSext.sup_sd" content="gn"/><meta name="DCSext.sup_ln"
content="en-ca"/><meta name="DCSext.sup_ct" content="dm"/><meta
name="DCSext.sup_cln" content="en-ca"/><meta name="DCSext.sup_cid"
content="PID_Confirmatio_Confirmatio"/><script type="text/javascript"><!--
document.domain='support.microsoft.com';
// --></script><XMLREADER><link rel="stylesheet" type="text/css"
href="/common/css/default/default.css?1" /></XMLREADER><XMLREADER><link
rel="stylesheet" type="text/css" href="/oasresources/css/oas.css?1"><link
rel="stylesheet" type="text/css" href="/mispresources/css/misp.css?1"><link
rel="stylesheet" type="text/css"
href="/mispresources/css/ViewIncidentDetails.css?1"><script
type="text/javascript"
src="/common/script/gsfx/common.js?1"></script><script
type="text/javascript" src="/resources/js/wfxbunch.js?1"></script><script
type="text/javascript" src="/oasresources/js/common.js?1"></script><script
type="text/javascript" src="/mispresources/js/misp.js?1"></script><script
type="text/javascript"
src="/wfxresources/js/questionnaire.js?1"></script><script
type="text/javascript"
src="/mispresources/js/ViewIncident.js?1"></script><script
type="text/javascript"
src="/mispresources/js/SupportTopic.js?1"></script></XMLREADER></head><body
onload="thisLoad();" onunload="thisUnload();"><form name="frm" method="post"
action="default.aspx?iid=1445&iguid=8872ed29-1a5a-462e-8721-97fed3e689dc_1_1&c1=509&c=SMC&ln=en-ca&wa=wsignin1.0"
id="frm">
<div>
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="" />
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="" />
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
value="/wEPDwUENTM4MWRkEYKj5mWKnHEkGpXTma+wMZyXiLo=" />
</div>
<script type="text/javascript">
//<![CDATA[
var theForm = document.forms['frm'];
if (!theForm) {
theForm = document.frm;
}
function __doPostBack(eventTarget, eventArgument) {
if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
theForm.__EVENTTARGET.value = eventTarget;
theForm.__EVENTARGUMENT.value = eventArgument;
theForm.submit();
}
}
//]]>
</script>
<script language="javascript" type="text/javascript">
// remove description
function removeUserData(id){
try {
if ( !IE )
{
// Clear value from client side persistance store in case of non
IE
// For firefox. Bug: 57581
sessionStorage.removeItem("oaspUserData" + id);
}
else
{
var p = document.getElementById("oPersist");
p.removeAttribute("description");
p.save("oaspUserData" + id);
}
} catch (e) {
}
}
</script>
<span id="persist" class="storeuserData"></span>
<div id="container_Confirmation_mainDiv" width="100%">
<div id="container_Confirmation_MainPanel">
<table><tr><td width="100%" class="ConfTD">
<center>
<div class="ConfContainer">
<div class="ConfirmTitle AlignCenter">
<span id="container_Confirmation_lblConfTitle">Thank you for
submitting your incident online!</span>
</div>
<!--Add the rule for hiding when Win7=true and Manifest3 is
empty -->
<div id="container_Confirmation_DiagnosticsPnl">
<script type="text/javascript">
//Enables or Disables the link
function CheckLinkStatus(id)
{
try{
if(!IE)
{
var v = sessionStorage.getItem('linkClick');
if (v == '1')
{
DisableLink(id);
return false;
}
sessionStorage.setItem('linkClick','1');
DisableLink(id);
return true;
}
else
{
loadUserData(persist.id,'linkClick');
var value = getUserDataElement(persist.id,'linkClick');
if(value == '1')
{
DisableLink(id);
return false;
}
addUserDataElement(persist.id,'linkClick','1');
saveUserData(persist.id,'linkClick',30);
DisableLink(id);
return true;
}
}catch (e) {}
}
//Helper function to disable a link
function DisableLink(id)
{
var link = document.getElementById(id);
link.disabled = -1;
link.style.cursor = 'text'
}
</script>
<div class="DiagContainer">
<div class="ConTitle">
<span
id="container_Confirmation_StartDCPanel_lblDiagnostics">Microsoft Support
Diagnostic Tool</span>
</div>
<div class="ConPara1">
<span id="container_Confirmation_StartDCPanel_DiagnosticDetails"
Class="DiagDiv">Run the Microsoft Support Diagnostic Tool so we can answer
your request faster. This tool:</span>
<div class="DiagDiv">
<span
id="container_Confirmation_StartDCPanel_DiagToolDetail1"><UL><LI>Will not
change any settings on your computer(s).</LI><LI>Can be run on other
computers by using removable media.</LI><LI>Automatically uploads diagnostic
information to this support request.</LI></UL></span>
</div>
<div class="DiagDiv">
<span
id="container_Confirmation_StartDCPanel_StartDiagText">Start
the</span>
<a id="container_Confirmation_StartDCPanel_WfxLinkButton1"
target="_blank" OnClick="if (CheckLinkStatus(this.id)) { return true;} else
{return false;}"
href="https://support.microsoft.com/oas/d...=509&wa=wsignin1.0&c=SMC&ln=en-ca">Microsoft
Support Diagnostic Tool.</a>
</div>
</div>
</div>
</div>
<div class="IncDetails">
<div class="ConTitle">
<span
id="container_Confirmation_lblIncidentDetails">Incident Details</span>
</div>
<div class="ConPara1">
<div class="Clear">
<div id="container_Confirmation_pnlIncidentTitle">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblIncidentTitle"
style="font-weight:bold;">Incident title:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblProblemTitle">computer crash With either a
blue screen, or</span>
</div>
</div>
</div>
<div class="Clear">
<div id="container_Confirmation_pnlConfNumber">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblConfNumber"
style="font-weight:bold;">Support request number:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblSRNumber">1109781413</span>
</div>
</div>
</div>
<div class="Clear">
</div>
<div class="Clear">
<div id="container_Confirmation_pnlSeverity">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblSeverity"
style="font-weight:bold;">Severity rating:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblSeverityRating"><b> Severity C (Minimum
business impact) </b></span>
</div>
</div>
</div>
<div class="Clear">
<div id="container_Confirmation_pnlResponseTime">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblResponseType"
style="font-weight:bold;">Type of response:</span>
</div>
<div class='ConfirmationValueDiv'>
<span id="container_Confirmation_lblResponse">Email
to (e-mail address removed)</span>
</div>
</div>
</div>
<div class="Clear">
</div>
<div class="Clear">
<div id="container_Confirmation_pnlViewIncident">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblViewIncidentlbl"
style="font-weight:bold;">View incident online:</span>
</div>
<div class='ConfirmationValueDiv'>
<span id="container_Confirmation_WfxLabel1"><a
target='_blank'
href='https://support.microsoft.com/oas/default.aspx?st=1&as=1&tp=il'>Track
your support requests here:</a></span>
</div>
</div>
</div>
<div class="Clear">
<div id="container_Confirmation_ResponseTimePnl">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_ResponseTimeLbl"
style="font-weight:bold;">Response time:</span>
</div>
<div class='ConfirmationValueDiv'>
<span id="container_Confirmation_ResponseTime">Your
expected response time is: <b> Within 1 business day </b></span>
</div>
</div>
</div>
<div class="Clear">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblNote"
style="font-weight:bold;">Note:</span>
</div>
<div class='ConfirmationValueDiv'>
<div class="ConNotes">
<table>
<tr>
<td>
</td>
</tr>
<tr>
<td>
<div
id="container_Confirmation_pnlConfSuccText">
<span
id="container_Confirmation_lblConfSuccText">Your question was successfully
submitted to Microsoft.<BR/>A Microsoft support professional will contact
you within the response time specified for the support that you
chose.</span>
</div>
</td>
</tr>
<tr>
<td>
</td>
</tr>
<tr>
<td>
<div
id="container_Confirmation_pnlSpamBlockerAlert">
<span
id="container_Confirmation_lblSpamBlockerAlert">If you are using a spam
blocker tool, make sure that you can receive e-mail messages from
*@microsoft.com.</span>
</div>
</td>
</tr>
</table>
</div>
<div class="ConNotes">
<div
id="container_Confirmation_pnlConfSignInText">
</div>
</div>
</div>
</div>
</div>
</div>
<div id="container_Confirmation_pnlOtherInfo">
<div class="ConTitle">
<span id="container_Confirmation_lblOtherInfo"
style="font-weight:bold;">Other Information</span>
</div>
</div>
<div id="container_Confirmation_pnlOtherInfoDetails" class="ConPara1
OtherInfo">
<div id="container_Confirmation_pnlName"
class="Clear">
<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblNamelbl" style="font-weight:bold;">Full
name:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblFirstName" class="confFName">Jim</span>
<span
id="container_Confirmation_lblLastName">HOOD</span>
</div>
</div>
<div id="container_Confirmation_pnlEmail"
class="Clear">
<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblEmaillbl" style="font-weight:bold;">E-mail
address:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblEmail">[email protected]</span>
</div>
</div>
<div id="container_Confirmation_pnlPhone"
class="Clear">
<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblCallbacklbl" style="font-weight:bold;">Contact
numbers:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblPhoneNumber">204-586-4912</span>
</div>
</div>
<div id="container_Confirmation_pnlProduct"
class="Clear">
<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblProduct"
style="font-weight:bold;">Product:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblProductName">Microsoft Windows Genuine
Advantage (All Languages)</span>
</div>
</div>
<div
id="container_Confirmation_pnlConfPrintNSave" class="Clear">
<i><span
id="container_Confirmation_lblConfPrintNSave">Print or save this page, or
note your confirmation number for your reference.</span></i>
</div>
</div>
<div id="buttonRow">
<div id="container_Confirmation_pnlSave"
class="PrintSaveBtn">
<input type="button"
name="container$Confirmation$WfxButtonControl1" value="Print"
onclick="SetEventCollection('2');document.getElementById('buttonRow').style.display='none';parent.window.focus();window.print();document.getElementById('buttonRow').style.display='';return;__doPostBack('container$Confirmation$WfxButtonControl1','')"
id="container_Confirmation_WfxButtonControl1" />
<input type="button"
name="container$Confirmation$WfxButtonControl2" value="Save"
onclick="SetEventCollection('4');SaveIncidentAsText('divIncidentnumber');return;__doPostBack('container$Confirmation$WfxButtonControl2','')"
id="container_Confirmation_WfxButtonControl2" />
</div>
</div>
<div class="ConfCloseBtn">
<input type="button"
name="container$Confirmation$Return" value="Close"
onclick="SetEventCollection('35');Return_Click('divReturnUrl');return;__doPostBack('container$Confirmation$Return','')"
id="container_Confirmation_Return" /></div>
</div>
</center>
</td><td style="vertical-align:top;" >
<div id="container_Confirmation_pnlPassport">
<div class="IncidentPassport" >
<a
href="javascript:__doPostBack('container$Confirmation$WfxPassportScarab1','')"><span>Sign
out</span></a><span id="container_Confirmation_WfxPassportScarab1"></span>
<div id="container_Confirmation_ILLink_ILLinkPnl">
<img id="GradRule" alt="" height="1"
src="/images/NarrowSignInGradientRule.gif" />
<a id="container_Confirmation_ILLink_ILLinkBtn" class="ILLink"
href="javascript:__doPostBack('container$Confirmation$ILLink$ILLinkBtn','')">Check
status</a>
<img id="Img1" alt="" height="1"
src="/images/NarrowSignInGradientRule.gif" />
</div>
</div>
</div>
</td></tr></table>
</div>
</div>
<div style="display:none" id="divIncidentnumber">
<span id="container_Confirmation_lblIncidentnumber">1109781413</span>
</div>
<div style="display:none" id="divReturnUrl">
<span
id="container_Confirmation_lblReturnUrl">http://support.microsoft.com/select/Default.aspx?target=assistance</span>
</div>
<div id="oPersist" class="storeuserData"></div>
<script>
try{
if(!IE)
{
if (sessionStorage != null)
{
var v = sessionStorage.getItem('linkClick');
if (v == '1')
{
DisableLink('container_Confirmation_StartDCPanel_WfxLinkButton1');
}
}
}
else
{
loadUserData(persist.id,'linkClick');
var value = getUserDataElement(persist.id,'linkClick');
if(value == '1')
{
DisableLink('container_Confirmation_StartDCPanel_WfxLinkButton1');
}
}}catch (e) {}
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Again this only happens when playing yahoo canasta online...Did an in state
upgrade to fix any registry poblems. Now again goes to blue screen without
any warning @ all. Box in middle of blue screen says "No Signal"...Hope
some1 can help with this as microsoft support has stopped answering my
emails Jim Hood
Have a major problem here that only happens when playing yahoo online
canasta. Have been working with microsoft support, yahoo help, & any 1 else
that might listen, lol.
Have played on this puter before our move to the city, so I know it can
be done.
going to copy & paste all screen shots & files I hOS Name Microsoft®
Windows VistaT Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name THEHOODLUMS-PC
System Manufacturer Dell Inc.
System Model Inspiron 531
System Type X86-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4400+, 2300 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.7, 09/11/2007
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name TheHoodlums-PC\The Hoodlums
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.93 GB
Available Physical Memory 1.87 GB
Total Virtual Memory 6.07 GB
Available Virtual Memory 4.89 GB
Page File Space 3.23 GB
Page File C:\pagefile.sys
ave on this starting with the system info
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<div class="ConfContainer">
<div class="ConfirmTitle AlignCenter">
<span id="container_Confirmation_lblConfTitle">Thank you for
submitting your incident online!</span>
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<span id="container_Confirmation_StartDCPanel_DiagnosticDetails"
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<span
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<span
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<span
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you within the response time specified for the support that you
chose.</span>
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<td>
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<td>
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<span
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blocker tool, make sure that you can receive e-mail messages from
*@microsoft.com.</span>
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Again this only happens when playing yahoo canasta online...Did an in state
upgrade to fix any registry poblems. Now again goes to blue screen without
any warning @ all. Box in middle of blue screen says "No Signal"...Hope
some1 can help with this as microsoft support has stopped answering my
emails Jim Hood