Blue error screen then reboot

[Guest]

Hi, I recently posted (3/3/05) questions regarding a blue error screen, with
the following question:

"Hi, ocassionally I am just minding my own business on my laptop when all of
a
sudden the screen goes blue, and an error message appears (DOS style) and the
system reboots 1 or 2 seconds later. This obviously does not give me time to
read the error of course so I don't know what is wrong or how to go about
fixing it. It's happened 3 times in total. Twice in one day about a week and
a half ago, and once today. Each time I was doing a different activity on the
computer so I don't believe they relate to something I'm doing at the time.

Can anybody help?"

I sorted the reboot out, but the error still appears. It says that it's an
error with hardware or software drivers, but I don't know which. I don't know
how to find out, so I used the system restore utility in order to restore my
laptop to before I remember the errors ocurring. But the error has happened
again since then (also, sometimes a serious error message pops-up when I turn
on the computer and log in.) Files involved include the following:
C:\DOCUME~1\ED-VYP~1\LOCALS~1\Temp\WERc13b.dir00\Mini030305-01.dmp
C:\DOCUME~1\ED-VYP~1\LOCALS~1\Temp\WERc13b.dir00\sysdata.xml

I'm thinking of just backing up all my important files and formatting the
laptop in order to get rid of the error once and for all.

Any thoughts much appreciated.

 

[Nepatsfan]

You say "I sorted the reboot out, but the error still appears".
Just out of curiosity, what information is contained in the error
message? What is the stop error code displayed when you see the
blue screen? Is there any mention of a driver, something like
filename.sys? Have you installed all the latest updates,
including Service Pack 2, from Microsoft?

If you've been troubleshooting this problem for a few days and
making no progress then it may be time to either perform a repair
install or, as you suggest, a clean installation. Keep in mind
that reinstalling Windows will only repair a driver related
error. If your problem is with the physical hardware component,
e.g. bad memory, then the problem will soon reappear.

Note: If you've had to reinstall XP on this laptop before you can
disregard the following suggestions. You already know the drill.
Before you wipe out your hard drive, make sure you've got all the
CD's you need to get the job done. If you weren't supplied with
an XP CD or a recovery CD, check your laptops manual and
familiarize yourself with the operating system recovery
procedure. Make sure you've got the 25 digit product key needed
to activate your copy of XP. It's usually found on the bottom of
your laptop. It also doesn't hurt to download all the latest
drivers that are available from the manufacturer's web site and
put them on a CD.

Good luck

 

[Guest]

Thanks for replying again Nepatsfan.

I have all the recovery CD's needed but haven't used them on this laptop
before. I used recovery CD's on my old laptop, but this laptop is just a few
weeks old. I have Service Pack 2 and automatic updates from Microsoft are
activated, and so I shouldn't think that's the problem, although I will go
and check at the updates page.

As for the message that appeared on the blue screen, it was the following:

"A problem has been detected and Windows has been shut down to prevent
damage to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this error screen, restart your
computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup Options, and then select Safe
Mode.

Technical Information:

*** STOP: 0x000000D1 (0x0000000E, 0x000000FF, 0x00000000, 0x0000000E)

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further
assistance."

Thanks

 

[Guest]

Thanks for replying again Nepatsfan.

I have all the recovery CD's needed but haven't used them on this laptop
before. I used recovery CD's on my old laptop, but this laptop is just a few
weeks old. I have Service Pack 2 and automatic updates from Microsoft are
activated, and so I shouldn't think that's the problem, although I will go
and check at the updates page.

As for the message that appeared on the blue screen, it was the following:

"A problem has been detected and Windows has been shut down to prevent
damage to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this error screen, restart your
computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup Options, and then select Safe
Mode.

Technical Information:

*** STOP: 0x000000D1 (0x0000000E, 0x000000FF, 0x00000000, 0x0000000E)

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further
assistance."

Thanks

 

[Nepatsfan]

Where you've only had this laptop for a couple of weeks, starting
from scratch might be the best way to go. Once you get Windows
running and you've installed your AV software, run Windows
update. Also,you might want to go to the manufacturer's web site
and download the latest hardware drivers for your model.

It might be a good idea to wait and see how your laptop runs
before installing any additional hardware or software. Give it a
couple of days and see if it runs trouble free. If you start
seeing the same issues, it's time to contact the laptop
manufacturer's tech support. If it runs OK, you can now start
installing any additional hardware and software. Keep installing
things in small numbers and see if the problem redevelops. Once
again, make sure you're using the latest drivers and that all
available software updates are installed.

Good luck

 

[Guest]

Thanks ever so much for all your help, and for replying so quickly

I was thinking the same thing in terms of installing new hardware/software.
I will do as you've suggested and hope that everything works out. If not I'll
contact the manufacturer, or alternatively try asking for help here again.

Thanks a million!!

 

[divagran]

I am having the same problem with my computer. I am not a computer guru so
techie talk might baffle me. This is the error I get:
A problem has been detected and windows has been shut down to prevent damage
to your computer. DRIVER_IRQL_NOT_LESS_OR_EQUAL.
If this is the first time you've seen this stop error screen, restart your
computer. If this screen appears again, follow these steps.
Check to make sure any new hardware or software is properly installed. If
this is a new installation, ask your hardware or software manufacturer for
any windows updates you might need.
If the problem continue, disable or remove any newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. If you
need to use Safe Mode to remove or disable components, restart your computer,
press F8 to select advance startup options and then select safe mode.
Technical info
***STOP: 0x000000D1 (0x0000000c, 0x00000002, 0x00000000, 0xAA659F21)
***portcls.sys - address AA659F21 base at AA659000, datestamp 40574E49.

I have searched on microsoft for this specific error but have had no luck.
It does not seem to matter what I am doing, it just shuts down. Can you help
me?

 

[Gerry]

Has the BSOD occurred more than once? Does it occur on start up or
later?

Can you successfully boot into safe mode?

What is your computer make and model?

What exactly is your Windows XP CD?

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms795930.aspx

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
The system attempted to access pageable memory using a kernel process
IRQL that was too high. The most typical cause is a bad device driver
(one that uses improper addresses). It can also be caused by caused by
faulty or mismatched RAM, or a damaged pagefile.
Source: http://aumha.org/a/stop.htm

Your error refers to portcls.sys, which may a pointer to the cause of
the problem.

What does your system rely on for sound?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[divagran]

The stop error occures at random however, it has never happened during start
up or shut down always when I am in the middle of doing something. I have
not tried the safe mode primarily because I don't really know what I'm doing
and the instructions don't tell me what to do once in safe mode. I have a
Dell Inspiron I6400 Genuine Intel(R) CPU, T2300 @ 1.66GHz. My sound system
is Sigma Tel High Definition Audio CODEC. The cd is TSST Corp DVD+-RW
TS-L532B.

I do hope that this is the information you inquired about. Thanks for your
response.

 

[Gerry]

I think you need to check whether this is an update for your existing
Audio driver:
http://support.dell.com/support/dow...-1&impid=-1&formatcnt=1&libid=3&fileid=235761

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Letsrock]

hi frnds m too facing the same problem as d above two people r
facing.....specifically d same as described by "vy0pr" person.....i.e. evry
time i m in d middle of some work...a blue screen appears.....n says d same
thing like.....dumping physical memory n contatc ur admin or tech support
etc.......i hav started the laptop in safe mode....bt thn it workss
fine.....n blue screen donot appear.....bt once i start my laptop in normal
mode....tat blue screen appears often n wid this m not been able to complete
my work.
i hav recently purchased this laptop from dell... in march,

Inspiron 1525, 2 GB memory, 2.0ghz processor..............kindly plz tell me
the solution what to do in this case........as my blue screen is appearing
very oftenly n m jus notable to save my data n work easily....plzz giv a rply.

 

[Gerry]

Can you post a copy of the complete report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.

Also a copy of any Error or Warning Reports from the System and
Application logs in Event Viewer.

Please post copies of all Error and Warning Reports appearing in the
System log in Event Viewer for the last boot. No Information Reports or
Duplicates please. Indicate which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~