Black Screen After Dell & Windows XP screens load XP Disc doesnt b

[Guest]

I am trying to fix my brothers dell computer. He was having problems with it
so I reinstalled Windows XP home edition and it fixed his problems. I left
his apartment and after he shut it off and was trying to replud his monitor
back in, he turned it back on and it was broken again. I had shut it off
multiple times after I installed it to update XP with the downloadable
updates.

Anyways, the problem is: I turn on the computer, does the Dell screen, then
Windows XP, then it goes to a blank screen.

What I have done to try to fix this:
1) Put the XP disc in and tried to boot from that, won't work comes up with
press f1 to reboot or f2 for utilites,

2) tried using the 6 Floppy disc bootup, same result as the above,

3) Tried to boot in safe mode but with his computer, Safemode is not an
option. I go to F8 or F12 for the boot menu and Safemode isnt listed, it has
normal, diskette, hard drive, cd rom, and a couple more...? so i dunno

...Anyone have any ideas to help me at all? Microsoft's website sucks and
they say for the product i need to contact gateway, (cuz my xp disc is from
my gateway), though that never has been a prob using it on other computers..

any help ?

 

[Guest]

IS the computer new or older? If it is a little older, you might want to
check and see if Service Pack 2 is installed. Most of the time that fixes
things. Also what are the problems that he is having? Blue screens?
Unmountable boot volume?

 

[Guest]

The main problem is I cant get it to load XP. It just stops after that blank
screen and its black not blue. No his computer is only about a year old.