BIZARRE successful update BUT where is file?

[cmptr_iliterate]

Hello. The question I have is "what happened to my
Windows 2000 Professional SP 4 file that was present in
the add/remove programs section after updating Windows AND
IE?". Let me explain in detail what I did:
My laptop has been using Windows 2000 Professional SP 3
and Internet Explorer 5.00.3700 successfully for a long
time BUT I decided it was time for me to update to WIN2K
Pro SP 4 and IE 6.0 SP1 last night 12:00am PST. By the
way, I did ALL updates using the "scan for updates"
function through Microsoft.com and updated from there.
The first thing I did was updated to Win2k Pro SP 4.
The process asked me something to the effect "would you
like to backup/archive your files (requires alot of disk
space) so that if you decided to delete Win2k SP 4 that it
will go to your previous setup?" I clicked on YES. I'd
figure that was the safe thing to do. Anyways, it took
about 1 hour (dial up) but the screen finally
read, "loaded successfully". Immediately, I restarted my
PC and everything loaded perfectly. The ONLY thing that
was different was that a small icon appeared in the lower
left hand side of my toolbar but when I attempted to open
the icon it did nothing. So I opened up its properties
and the sections were grayed out but it appeared to me not
a significant icon. So I tried to delete it BUT it didn't
allow me. So I left it because I'd figure maybe it had
something to do with the update. Meanwhile, I went to
add/remove programs section and where it USED to
read, "Windows 2000 Professional SP 3" now read, "Windows
2000 Professional SP 4". So I opened a few programs just
to test everything out and everything appeared fine. So I
went ahead and started the NEXT update.
The next thing I did was updated to IE 6.0 SP 1. This
process took about 1 hour too and at the end of the
updating process the screen also read, "loaded
successfully". So I restarted my PC and connected to the
internet SUCCESSFULLY. Oddly enough, when I restarted my
PC that little icon that appeared in my lower left hand
toolbar that I mentioned above was GONE but replaced with
and IE and Outlook Express icon. So I figured that
UNKNOWN icon was taken care of for me automatically by IE
I guess. Meanwhile, to check the IE version, I clicked on
Help>about Internet Explorer and it read IE 6.0.2800 SP
1. So I browsed a couple of pages to make sure everything
is working and so far so good. So I went to add/remove
programs section and it NOW read "Microsoft Internet
Explorer 6 SP 1". But STRANGELY enough while I was in
that section I noticed the "Windows 2000 Professional SP
4" was TOTALLY GONE. I scratched my head and restarted my
laptop and again the "Windows 2000 Professional SP 4" item
was STILL GONE in the add/remove programs section.
So the question as I asked in the beginning is "Where
did my Windows 2000 Professional SP 4" item in the
add/remove programs disappear to and why? I guess I
should be thankful that both updates went without a glitch
THUS far but I'm concerned if the IE update had anything
to do with the disappearing of the Win2k Pro SP 4 item.
Lastly, there is a "Winamp (remove only" item in the
add/removes programs section...maybe its name was
changed. Maybe it was that insignificant icon that
originally appeared in my lower left hand toolbar.
I'm not computer savvy so any suggestions/advice please
be basic. Thank you all in advance. Rochelle.

 

[Dave Patrick]

Most likely the IE6 update would need to be removed prior to removing SP4

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hello. The question I have is "what happened to my
| Windows 2000 Professional SP 4 file that was present in
| the add/remove programs section after updating Windows AND
| IE?". Let me explain in detail what I did:
| My laptop has been using Windows 2000 Professional SP 3
| and Internet Explorer 5.00.3700 successfully for a long
| time BUT I decided it was time for me to update to WIN2K
| Pro SP 4 and IE 6.0 SP1 last night 12:00am PST. By the
| way, I did ALL updates using the "scan for updates"
| function through Microsoft.com and updated from there.
| The first thing I did was updated to Win2k Pro SP 4.
| The process asked me something to the effect "would you
| like to backup/archive your files (requires alot of disk
| space) so that if you decided to delete Win2k SP 4 that it
| will go to your previous setup?" I clicked on YES. I'd
| figure that was the safe thing to do. Anyways, it took
| about 1 hour (dial up) but the screen finally
| read, "loaded successfully". Immediately, I restarted my
| PC and everything loaded perfectly. The ONLY thing that
| was different was that a small icon appeared in the lower
| left hand side of my toolbar but when I attempted to open
| the icon it did nothing. So I opened up its properties
| and the sections were grayed out but it appeared to me not
| a significant icon. So I tried to delete it BUT it didn't
| allow me. So I left it because I'd figure maybe it had
| something to do with the update. Meanwhile, I went to
| add/remove programs section and where it USED to
| read, "Windows 2000 Professional SP 3" now read, "Windows
| 2000 Professional SP 4". So I opened a few programs just
| to test everything out and everything appeared fine. So I
| went ahead and started the NEXT update.
| The next thing I did was updated to IE 6.0 SP 1. This
| process took about 1 hour too and at the end of the
| updating process the screen also read, "loaded
| successfully". So I restarted my PC and connected to the
| internet SUCCESSFULLY. Oddly enough, when I restarted my
| PC that little icon that appeared in my lower left hand
| toolbar that I mentioned above was GONE but replaced with
| and IE and Outlook Express icon. So I figured that
| UNKNOWN icon was taken care of for me automatically by IE
| I guess. Meanwhile, to check the IE version, I clicked on
| Help>about Internet Explorer and it read IE 6.0.2800 SP
| 1. So I browsed a couple of pages to make sure everything
| is working and so far so good. So I went to add/remove
| programs section and it NOW read "Microsoft Internet
| Explorer 6 SP 1". But STRANGELY enough while I was in
| that section I noticed the "Windows 2000 Professional SP
| 4" was TOTALLY GONE. I scratched my head and restarted my
| laptop and again the "Windows 2000 Professional SP 4" item
| was STILL GONE in the add/remove programs section.
| So the question as I asked in the beginning is "Where
| did my Windows 2000 Professional SP 4" item in the
| add/remove programs disappear to and why? I guess I
| should be thankful that both updates went without a glitch
| THUS far but I'm concerned if the IE update had anything
| to do with the disappearing of the Win2k Pro SP 4 item.
| Lastly, there is a "Winamp (remove only" item in the
| add/removes programs section...maybe its name was
| changed. Maybe it was that insignificant icon that
| originally appeared in my lower left hand toolbar.
| I'm not computer savvy so any suggestions/advice please
| be basic. Thank you all in advance. Rochelle.

 

[cmptr_iliterate]

Dave. So should I just leave everything "AS IS" since
everything is working FINE, but when I decide to update to
possibly Win2k Pro SP 5 in the future that I need to
remove the IE 6 updater? If so, HOW do I do that? Thank
you. By the way, is this normal? Rochelle.

-----Original Message-----
Most likely the IE6 update would need to be removed prior to removing SP4

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hello. The question I have is "what happened to my
| Windows 2000 Professional SP 4 file that was present in
| the add/remove programs section after updating Windows AND
| IE?". Let me explain in detail what I did:
| My laptop has been using Windows 2000 Professional SP 3
| and Internet Explorer 5.00.3700 successfully for a long
| time BUT I decided it was time for me to update to WIN2K
| Pro SP 4 and IE 6.0 SP1 last night 12:00am PST. By the
| way, I did ALL updates using the "scan for updates"
| function through Microsoft.com and updated from there.
| The first thing I did was updated to Win2k Pro SP 4.
| The process asked me something to the effect "would you
| like to backup/archive your files (requires alot of disk
| space) so that if you decided to delete Win2k SP 4 that it
| will go to your previous setup?" I clicked on YES. I'd
| figure that was the safe thing to do. Anyways, it took
| about 1 hour (dial up) but the screen finally
| read, "loaded successfully". Immediately, I restarted my
| PC and everything loaded perfectly. The ONLY thing that
| was different was that a small icon appeared in the lower
| left hand side of my toolbar but when I attempted to open
| the icon it did nothing. So I opened up its properties
| and the sections were grayed out but it appeared to me not
| a significant icon. So I tried to delete it BUT it didn't
| allow me. So I left it because I'd figure maybe it had
| something to do with the update. Meanwhile, I went to
| add/remove programs section and where it USED to
| read, "Windows 2000 Professional SP 3" now read, "Windows
| 2000 Professional SP 4". So I opened a few programs just
| to test everything out and everything appeared fine. So I
| went ahead and started the NEXT update.
| The next thing I did was updated to IE 6.0 SP 1. This
| process took about 1 hour too and at the end of the
| updating process the screen also read, "loaded
| successfully". So I restarted my PC and connected to the
| internet SUCCESSFULLY. Oddly enough, when I restarted my
| PC that little icon that appeared in my lower left hand
| toolbar that I mentioned above was GONE but replaced with
| and IE and Outlook Express icon. So I figured that
| UNKNOWN icon was taken care of for me automatically by IE
| I guess. Meanwhile, to check the IE version, I clicked on
| Help>about Internet Explorer and it read IE 6.0.2800 SP
| 1. So I browsed a couple of pages to make sure everything
| is working and so far so good. So I went to add/remove
| programs section and it NOW read "Microsoft Internet
| Explorer 6 SP 1". But STRANGELY enough while I was in
| that section I noticed the "Windows 2000 Professional SP
| 4" was TOTALLY GONE. I scratched my head and restarted my
| laptop and again the "Windows 2000 Professional SP 4" item
| was STILL GONE in the add/remove programs section.
| So the question as I asked in the beginning is "Where
| did my Windows 2000 Professional SP 4" item in the
| add/remove programs disappear to and why? I guess I
| should be thankful that both updates went without a glitch
| THUS far but I'm concerned if the IE update had anything
| to do with the disappearing of the Win2k Pro SP 4 item.
| Lastly, there is a "Winamp (remove only" item in the
| add/removes programs section...maybe its name was
| changed. Maybe it was that insignificant icon that
| originally appeared in my lower left hand toolbar.
| I'm not computer savvy so any suggestions/advice please
| be basic. Thank you all in advance. Rochelle.


.

 

[Dave Patrick]

No need to do anything. When SP5 is released, just install it. Yes
everything you're seeing is normal and expected behavior.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave. So should I just leave everything "AS IS" since
| everything is working FINE, but when I decide to update to
| possibly Win2k Pro SP 5 in the future that I need to
| remove the IE 6 updater? If so, HOW do I do that? Thank
| you. By the way, is this normal? Rochelle.

 

[cmptr_iliterate]

Dave. My last questions: 1) I won't do anything until SP5
is released, but when I do update to SP5 is it antipated
that the "window 2000 professional" item will REAPPEAR in
the add/remove section?, 2) If I would have updated IE
explorer FIRST then updated Windows 2k Pro SP5 SECOND,
would it have made a difference?
Again, thank you for all of your help. Rochelle.

 

[Dave Patrick]

:
| Dave. My last questions: 1) I won't do anything until SP5
| is released, but when I do update to SP5 is it antipated
| that the "window 2000 professional" item will REAPPEAR in
| the add/remove section?,
* Yes, you should have the option to remove SP5

2) If I would have updated IE
| explorer FIRST then updated Windows 2k Pro SP5 SECOND,
| would it have made a difference?
| Again, thank you for all of your help. Rochelle.
* The IE6 update most likely made use of components that were installed by
SP4, hence the dependency.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Gary Smith]

For what it's worth, I find that the same thing happened to me, or at
least I can confirm that after installing SP4 and subsequently IE6SP1
there is no entry in Add/Remove programs for SP4. The uninstall folder is
present and contains the expected files. I installed the two updates
several days apart and never thought to looks for the SP4 uninstall entry,
so I can't swear that it was there, but I expect it must have been.

My update process varied significantly from yours, so it would seem that
it's the order of the two updates that makes the difference. I installed
SP4 from an MS-produced CD, waited a few days, and then installed IE6SP1
over IE5.5SP2 using a downloaded full-install file that had been copied to
a CD. Windows Update wasn't involved at all.