Bizarre hard drive space issue, part 2: Recycler/nprotect

G

Guest

Day before yesterday I posted the question that led to this thread:
http://www.microsoft.com/windowsxp/...&tid=f806bb3a-e8b0-4f9c-b251-f74293cd9500&p=1
The last post suggested that I run a disk usage program. Good tip, Andy. I
downloaded Foldersizes ( http://www.foldersizes.com/ ) and it found
c:Recycler\nprotect, which was taking up about 30 GB - more or less the
amount of missing disk space. Now, the problem is getting rid of it. The
folder claims to not have been altered since Jan 3 (a day after I
reformatted), and I've re-installed Norton since then, in case this is an
issue.

I've tried two ways of deleting Recycler. The first is spelled out here:
http://www.x-ways.net/winhex/forum/messages/4/724.html . I tried several of
the variations listed on that page. None did anything. I don't really
understand command-line however. When go to start/run and enter cmd, the DOS
window opens with the following prompt: "C:documents and settings". Is this
the correct prompt to begin with, or do I have to get to another prompt
before entering the command suggested, ie: del \\?\c:\recycler\nprotect\*.* .
And if so, how do I get there?

The other thing I tried is the procedure spelled out here:
http://service1.symantec.com/SUPPORT/nsw.nsf/0/9e5c7e39197032b26525720600407a99?OpenDocument
When I tried it, I got to this step: del *.* Then the files in nprotect
folder began scrolling down the screen with the message "the system could not
find the file specified" (that might not be word for word - i wrote it down,
but left it at home, and I'm at "work"). And, needless to say, the
recycler/nprotect folder is still there in all its 30 GB glory>

Any help will be appreciated...
 
G

Guest

Recycle Bin is empty. The problem is that the Recycler/Nprotect folder is
taking up 30 GB. This is spelled out in my first post from earlier this
week, which I provided a link to in today's post.
 
P

Poprivet

John said:
Day before yesterday I posted the question that led to this thread:
http://www.microsoft.com/windowsxp/...&tid=f806bb3a-e8b0-4f9c-b251-f74293cd9500&p=1
The last post suggested that I run a disk usage program. Good tip,
Andy. I downloaded Foldersizes ( http://www.foldersizes.com/ ) and
it found c:Recycler\nprotect, which was taking up about 30 GB - more
or less the amount of missing disk space. Now, the problem is
getting rid of it. The folder claims to not have been altered since
Jan 3 (a day after I reformatted), and I've re-installed Norton since
then, in case this is an issue.

I've tried two ways of deleting Recycler. The first is spelled out
here: http://www.x-ways.net/winhex/forum/messages/4/724.html . I
tried several of the variations listed on that page. None did
anything. I don't really understand command-line however. When go
to start/run and enter cmd, the DOS window opens with the following
prompt: "C:documents and settings". Is this the correct prompt to
begin with, or do I have to get to another prompt before entering the
command suggested, ie: del \\?\c:\recycler\nprotect\*.* . And if so,
how do I get there?

The other thing I tried is the procedure spelled out here:
http://service1.symantec.com/SUPPORT/nsw.nsf/0/9e5c7e39197032b26525720600407a99?OpenDocument
When I tried it, I got to this step: del *.* Then the files in
nprotect folder began scrolling down the screen with the message "the
system could not find the file specified" (that might not be word for
word - i wrote it down, but left it at home, and I'm at "work").
And, needless to say, the recycler/nprotect folder is still there in
all its 30 GB glory>

Any help will be appreciated...
Click to expand...

Have you right-clicked on the Recyclke Bin and looked at the options? There
should be two of them; One to empty the Recycle Bin, and the other one to
Empty Norton Protected Files, which is what ntprotect is about.

Empty them both. If that won't work, you have other problems and should
uninstall Norton until you get everything working right again. THEN
reinstall Norton and do the updates for it.
Do NOT connect to the 'net without a working AV software. AVG and AVAST
are free and reasonably good if you need something to replace Norton while
you work out the issues.

HTH
Pop`
 

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