BEWARE! CIRCUYT CITY

[gecko]

I ordered a Seagate external hard drive from them. It took an
inordinate amount of time to get to me, and what's worse, the Seagate
box inside Circuit City's box WAS EMPTY! How about that.


A call to them resulted in their saying their 'legal department' would
be told about it.

-GECKO

 

[DevilsPGD]

In message <[email protected]> gecko

I ordered a Seagate external hard drive from them. It took an
inordinate amount of time to get to me, and what's worse, the Seagate
box inside Circuit City's box WAS EMPTY! How about that.

A call to them resulted in their saying their 'legal department' would
be told about it.

File a police report, and a chargeback with your credit card company,
move on.

 

[gecko]

File a police report, and a chargeback with your credit card company,
move on.

It was shipped by UPS Smart Post. The fact that there was no packing
slip or drive manual or USB cable - just an empty Seagate box, makes
me think the problem is with Circuit City, not UPS. On any case, i
plan to dispute the MC charge today, unless I decide to give CC a
chance.

-GECKO

 

[gecko]

File a police report, and a chargeback with your credit card company,
move on.

Or Seagate of course.

-GECKO

 

[gecko]

Try calling them again, maybe a different phone number.
It's been my experience that when UPS goofs or a product
*mysteriously* disappears, they do not deliver an empty box,
the whole package is just *lost* and then covered through
insurance. You don't describe how the exterior of the
package looked, but if there was no sign of anything
particularly valuable inside that also helps to reduce the
chances of it happening after placed in UPS' possession.

I am sorry. It was shipped by FEDEX Smart Post. Not UPS.
I see no meaningful (to me) numbers on the outside of the box
indicating anything including weight.

I really don't think it is FEDEX's problem. That's because the
cardboard outside box looked intact, not tightly sealed but sealed in
any case by clear tape. The inside has air bags for packing. The
Seagate box looks intact. One point is that it is really quite stupid
for FEDEX or CC to ship an empty box. Any idiot should know the box
is empty by its heft.

Anyway, since the box content is empty of drive, power adapter,
manual, cable, advertising, someone took the whole package.
I plan to call FEDEX when they open this morning, and I think I will
call and rant to someone in a suit at CC.

-GECKO

 

[gecko]

You can't do anything against Seagate. The charge was made by Circuit
City. THEY are from who you purchased the product, not Seagate.
Seagate will just yawn and let you go on ranting knowing that you can't
do anything about their product because you weren't their customer.
Since the product is missing, just how do you expect to enforce
Seagate's warranty on vaporware?

You're right.

I will give Circuit City a week to come up with another drive or I
will deny the purchase at my MC provider. I have to wonder though how
I can prove I didn't take the drive. I can't of course. I just have
to hope that CC will take my word for it.

Being out $100 won't break me, but if things don't turn out in my
favor, you just know I will never buy anything from CC again,
including the $2000 Panasonic LCD and the Bose entertainment system
that I have my eyes on.

Thanks for your interest.

-GECKO

 

[CBFalconer]

You're right.

I will give Circuit City a week to come up with another drive
or I will deny the purchase at my MC provider. I have to wonder
though how I can prove I didn't take the drive. I can't of
course. I just have to hope that CC will take my word for it.

Don't wait. If CC comes through you can always withdraw the charge
rejection, but if you fail to put it in now they (the charge card
people) can easily reject it later.

 

[DevilsPGD]

In message <[email protected]> gecko

Or Seagate of course.

Or Seagate what?

1) Notify the company that sold you the product. This gives them the
opportunity to resolve the situation.

2) File a police report. Among other things, this attaches a date to
your account, and charges of filing a false police report will apply
should you be shown to be lying. In other words, this adds to your
credibility. Oh, and you might be asked for the number in step #3.

3) File a chargeback with your credit card company. This is what gets
you your refund.

If at any step in the process your problem is resolved, cease
proceeding.

Seagate isn't involved because quite simply, they're not involved. You
bought a product from Circuit City, it is Circuit City's responsibility
to deliver said product. Period.

 

[DevilsPGD]

In message <[email protected]> gecko

It was shipped by UPS Smart Post. The fact that there was no packing
slip or drive manual or USB cable - just an empty Seagate box, makes
me think the problem is with Circuit City, not UPS. On any case, i
plan to dispute the MC charge today, unless I decide to give CC a
chance.

Definitely contact CC first, if only to show reasonable due diligence.

How is a company supposed to have the opportunity to resolve problems if
you fail to contact them?

 

[gecko]

Definitely contact CC first, if only to show reasonable due diligence.

Monday I will do that.

How is a company supposed to have the opportunity to resolve problems if
you fail to contact them?

If by 'company', you mean CC, I have already contacted them - twice.
They say they need to 'investigate'.

-GECKO

 

[gecko]

When I mentioned weight, I didn't only mean whether the
package had a weight stamped on it. If they had weighed it
then put that in their their database for billing purposes.

For example, on my Fedex Account I can declare a package
weighs 5 lbs., and an estimated shipping fee will be
generated, but FedEx also weighs the package and bills based
on what their scale read, not what I claimed it weighed.

If you have a tracking number it may even be displayed on
that tracking page, otherwise a Fedex rep may be able to
look up the weight.

Okay - I will try that.
-GECKO

 

[gecko]

1) Notify the company that sold you the product. This gives them the
opportunity to resolve the situation.

2) File a police report. Among other things, this attaches a date to
your account, and charges of filing a false police report will apply
should you be shown to be lying. In other words, this adds to your
credibility. Oh, and you might be asked for the number in step #3.

3) File a chargeback with your credit card company. This is what gets
you your refund.

If at any step in the process your problem is resolved, cease
proceeding.

Seagate isn't involved because quite simply, they're not involved. You
bought a product from Circuit City, it is Circuit City's responsibility
to deliver said product. Period.

I agree
-GECKO

 

[DevilsPGD]

In message <[email protected]> gecko

Monday I will do that.



If by 'company', you mean CC, I have already contacted them - twice.
They say they need to 'investigate'.

Then set an appropriate deadline. A week should be generous.

 

[gecko]

In message <[email protected]> gecko


Then set an appropriate deadline. A week should be generous.

The package was sent via FEDEX 'SmartPost'. I tried to determine the
package shipping weight using the tracking number, but I could not
find it. With regular FEDEX, the shipping weight is clearly provided
in the tracking lookup. That's interesting.

I thought that would at least tell me and CC whether the box was empty
when it got to FEDEX.

-GECKO

 

[gecko]

That really sucks man. That's why I buy all my electronics at
newegg.com I never get that kind of crap.

I bought another of this drive last December from Newegg - had no
problem at all. I chose CC because of its price. Big mistake?
-GECKO

 

[Big_Al]

That really sucks man. That's why I buy all my electronics at
newegg.com I never get that kind of crap.

I bought a retail WD Drive at newegg. Was a retail box, but came packed
by WD with a OEM drive (model # is diff), and no cables etc.
It was not Newegg's issue, but WD pack the box wrong so Newegg shelved
it wrong. The box said the retail model# but had the OEM product.

To my benefit, I returned it as wrong part, and reordered a OEM drive
and got it. Save a few bucks too, it went on sale with no shipping.

So it happens everyway to anybody.

 

[gecko]

I bought a retail WD Drive at newegg. Was a retail box, but came packed
by WD with a OEM drive (model # is diff), and no cables etc.
It was not Newegg's issue, but WD pack the box wrong so Newegg shelved
it wrong. The box said the retail model# but had the OEM product.

To my benefit, I returned it as wrong part, and reordered a OEM drive
and got it. Save a few bucks too, it went on sale with no shipping.

So it happens everyway to anybody.

I appreciate the company.
-GECKO

 

[DevilsPGD]

In message <[email protected]> gecko

I bought another of this drive last December from Newegg - had no
problem at all. I chose CC because of its price. Big mistake?

Did you get the drive? Does it work? If so, does that feel like a
mistake?

Warranty for drives is usually better done through the manufacturer
anyway, so once you take delivery of the product and verify that it
works, CC is out of the picture.