"bad pool headers"

[Kahless]

ThsnksMy son is getting the blue screen of death with the error message "bad
pool headers". He is in the Air Force and left me a voicemail about his
pc. The cause appears to be that he click on one of those scams to have your
pc scanned by AntivirusXP. After the 2300 viruses it found, that his
Kaspersky did not, it wanted a credit card to continue. He clicked cancel
and the BSOD cycle started. When the pc reboots, he is already logged in as
the same user.

Where can I find information to fix the "bad pool headers" error?

 

[Anteaus]

I suspect the 'rebooting' may be simulated.

Check these two sites for an uninstaller:

http://malwarebytes.org/

http://bleepingcomputer.com

 

[Kahless]

Well that definitely worked. I had him boot to safe mode and run MSCONFIG
and go to startup. We went through each item in his startup. Disabled 2
files LH0325j)ceen and a RH0325j0ceen. After that Kaspersky found five
infections, but would not delete them. He ran the Malware killer from
Malwarebytes and it killed 49 infections. We are reinstalling Kaspersky
tonight.

There is nothing like long distance troubleshooting. Thanks for your help
Anteaus.