Bad message counts for news then nothing....

[Brian.Hickling]

Has anyone else got a problem with Outlook after their news provider has
made a server change?

My news provider warned users to delete and recreate the news server account
since all message ID's would change.

So I deleted the account - recreated it (verifying that it was the same).

Results:
- news server login OK (account and password valid) reread of newsgroups
completes with no problem.
- enormous message counts - millions - for any subscribed group
- then after about 30 seconds a reasonable count (however it is completely
different if you delete and resubscribe)
- after another delay nothing actually downloads and then not even a 0 is
left as count.
- no error messages either from outlook or the server.
- my other news server using the same software still works fine (as you can
see from the posting of this message).

Teranews (my news provider) seems unwilling to respond and have not
mentioned any problems on their
status page.

I cannot find a single page describing a similar Outlook or news server
problem on the internet!

I am using XP Pro and Outlook Express 6.

Perhaps outlook keeps some information concerning the old news server
message headers even when it is deleted and then reuses it on recreate?

However I tried a single news group that I had never used before and the
problem is identical.
The initial massive count looks suspiciously like a 32 bit unsigned integer
convert of -1 to me.

I tried a delete account - logout - clear temporary files and then a
recreate but with the same effect.
Its 5 days since the news provider changed its server so its hard to believe
they could leave millions of paying users without a service.

Someone out there must have an idea? (if possible short of a complete
reinstallation of outlook and a risk of losing all my emails and my working
news account)

 

[Milly Staples [MVP - Outlook]]

Try posting this in an Outlook Express news group - this is not one of them.
Outlook is a part of Microsoft Office and is what this group supports.
Outlook Express is a part of Internet Explorer and has its own news groups.

You can also find some good Outlook Express information here:

http://insideoe.tomsterdam.com


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Brian.Hickling asked:

| Has anyone else got a problem with Outlook after their news provider
| has made a server change?
|
| My news provider warned users to delete and recreate the news server
| account since all message ID's would change.
|
| So I deleted the account - recreated it (verifying that it was the
| same).
|
| Results:
| - news server login OK (account and password valid) reread of
| newsgroups completes with no problem.
| - enormous message counts - millions - for any subscribed group
| - then after about 30 seconds a reasonable count (however it is
| completely different if you delete and resubscribe)
| - after another delay nothing actually downloads and then not even a
| 0 is left as count.
| - no error messages either from outlook or the server.
| - my other news server using the same software still works fine (as
| you can see from the posting of this message).
|
| Teranews (my news provider) seems unwilling to respond and have not
| mentioned any problems on their
| status page.
|
| I cannot find a single page describing a similar Outlook or news
| server problem on the internet!
|
| I am using XP Pro and Outlook Express 6.
|
| Perhaps outlook keeps some information concerning the old news server
| message headers even when it is deleted and then reuses it on
| recreate?
|
| However I tried a single news group that I had never used before and
| the problem is identical.
| The initial massive count looks suspiciously like a 32 bit unsigned
| integer convert of -1 to me.
|
| I tried a delete account - logout - clear temporary files and then a
| recreate but with the same effect.
| Its 5 days since the news provider changed its server so its hard to
| believe they could leave millions of paying users without a service.
|
| Someone out there must have an idea? (if possible short of a complete
| reinstallation of outlook and a risk of losing all my emails and my
| working news account)