Backup programs crash with

  • Thread starter Thread starter Michael Akins
  • Start date Start date
M

Michael Akins

I have tried Stomp Backup MyPC 5.0 and NovaBackup 7.1, and both crash
with the same error:

The application, C:\Program Files\NovaStor\NovaBACKUP\NSENGINE.exe,
generated an application error The error occurred on 07/12/2004 @
22:46:15.557 The exception generated was c0000005 at address 1003CC4A
(nsecore!CNsecore__CNsecore)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Both have the same exact exception (c0000005). I'm wondering if it
could be a problem with either my hard drive or my motherboard? I
really don't have any other ideas. I've tried everything, including
disabling norton Antivirus Auto-Protect.

If anyone has any ideas I'd be very grateful!

Michael
 
Michael said:
really don't have any other ideas. I've tried everything, including
disabling norton Antivirus Auto-Protect.
Click to expand...

Does everything include disabling everything using msconfig, rebooting,
and trying the backup program?
 
Plato said:
Does everything include disabling everything using msconfig, rebooting,
and trying the backup program?
Click to expand...

I never heard of msconfig, I'm going to try this out and post the
results. Thanks for the tip.

Michael
 
really don't have any other ideas. I've tried everything, including
Does everything include disabling everything using msconfig, rebooting,
and trying the backup program?
Click to expand...

I just tried a backup in safe mode and I get the same exact error. I
also was trying to render a video last night and it froze every time.
The thing they have in common is that they both were writing to my
second hard drive. I'm wondering if it's either a problem with the
IDE controller or the hard drive??

-Michael
 
I saw only the reply, what backup program do you use?

Stomp Backup MyPC & NovaBackup. both crash with the same error.
Today I successfully backed up some individual directories, so I now
suspect that maybe I have a corrupt file or something that is crashing
the backup program. I'm trying to narrow it down but it takes time.

-Michael
 
I did lots more backups. I backed up a directory containing 8 gigs.
First time it worked, second time it failed. This happened again and
again with different files/directories. It seems almost random, and
very rarely succeeds. The bigger the backup the less likely it will
succeed.

I used this backup software several times under windows 2k over the
past few months and it just started failing recently, first with 2k
and now with XP. I thought it might be the video but since it fails
in safe mode I'm not sure. What else can it be besides the
motherboard or memory? I hate to buy a new motherboard and have the
same problem but I'm so fed up with this I don't know what else to
try!

Michael
 
I've done several more tests and from what I can tell if I use
compression it crashes every single time and if I turn compression off
it never crashes.
 
I solved the problem by increasing the voltage to the CPU and memory.
Apparently when doing cpu intensive tasks like rendering video or a
backup with compression, the cpu/memory got unstable and the program
crashed. Since I increased both one notch it hasn't crashed once. My
CPU is running 56 degrees though so I think I need to get a better
heatsink or fan.
 
Just a follow-up note, in order to help others: I bought a new
motherboard and now everything is fine. It was definitely the
motherboard. Now my CPU temp is 44 even when 100% used rendering
video. With the Epox I was over 50 idle. I also applied artic silver
to the CPU/heatsink when I upgraded, so that could help too.

Life's too short and motherboards too cheap to suffer through crashes
caused by a bad motherboard!

Michael
 
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