Back up your file encryption key

[Guest]

After logging I get a system tray "balloon" pop-up prompting me to back up my
file encryption key or else I could lose all encrypted data.

First of all, I wasn't aware I had anything encrypted. Second, when I do
oblige the prompt it takes me to the Certificate Export Wizard where I'm then
asked to specify a file name I want to export. The only problem is I have no
idea what file I want to export even if I wanted to export any at all. What's
going on? I feel like I should back something up rather than ignore the
pop-up but I just don't get it!

Please help.

 

[Zack Whittaker]

This is because BitLocker is probably turned on. Change this by going
through the Start pearl, Control Panel, then BitLocker Drive Enryption -
turn it off, then restart.

See if that helps )

--
Zack Whittaker
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: www.msblog.org
» Vista Knowledge Base: www.vistabase.co.uk
» This mailing is provided "as is" with no warranties, and confers no
rights. All opinions expressed are those of myself unless stated so, and not
of my employer, best friend, Ghandi, my mother or my cat. Glad we cleared
that up!

--: Original message follows :--

 

[Guest]

BitLocker was not turned on. Thanks for the suggestion though. I haven't seen
this pop-up in the past few restarts. Knock on wood.

-Randy

 

[Guest]

Ok here's a question. So I have my 2 volumes and USB card and all stoked to
do the bit locker drive encryption deal. I go through the setup and store my
key on my USB card and then proceed to start encrypting my drive and it says
it can't. Is this because I am running RAID? If that's the case I can live
without bit encryption, I've done it for the bast 6 years running RAID. If
not, what's the problem? Any ideas? It's not hugely important to me, but
hey if I can use it and make things more secure I'm all for it.

 

[Jamie Hunter [MS]]

Hi, this is an EFS (per file encryption) prompt and not related to BitLocker
(volume encryption). Not sure why you are getting this if you do not have
any files encrypted.
-
Jamie Hunter [MS]

 

[Jamie Hunter [MS]]

How are your 2 volumes configured?
Is the system partition (the one containing bootmgr) different to the OS
partition (the one containing the Windows directory) ?
Thanks
-
Jamie Hunter [MS]

 

[Guest]

Both are formatted with NTFS and both are the same size, but in a dual-boot
environment. Both partitions are primary drives for their OS's. Any hep is
appreaciated and thanks thus far!!

How are your 2 volumes configured?
Is the system partition (the one containing bootmgr) different to the OS
partition (the one containing the Windows directory) ?
Thanks
-
Jamie Hunter [MS]

Ok here's a question. So I have my 2 volumes and USB card and all stoked
to
do the bit locker drive encryption deal. I go through the setup and store
my
key on my USB card and then proceed to start encrypting my drive and it
says
it can't. Is this because I am running RAID? If that's the case I can
live
without bit encryption, I've done it for the bast 6 years running RAID.
If
not, what's the problem? Any ideas? It's not hugely important to me, but
hey if I can use it and make things more secure I'm all for it.

 

[Jamie Hunter [MS]]

A typical functioning setup is described in
http://www.microsoft.com/technet/windowsvista/library/c61f2a12-8ae6-4957-b031-97b4d762cf31.mspx

The keys to getting this to work is, from the perspective of the Vista OS,
The Vista OS *IS NOT* on the/an active partition. Determine this by running
"diskmgmt.msc" and verifying that the status for the Vista partition says:
Healthy (Boot, Page File, Crash Dump)
and not
Healthy (System, Boot, Page File, Crash Dump)

The "System" indicates that it uses "BOOTMGR" and related files from the
same partition during boot. The key to BitLocker being functional is that
BOOTMGR, and all files that BOOTMGR accesses (under Boot directory) lives on
a different partition then the Vista OS. For Beta 2, if these are on the
same partition, its a pain to get things reconfigured after the fact. We're
working on a solution for RC1 to fix that.

For me personally, when configuring dual-boot XP/Vista, one of the
techniques I do is the following:
(1) Install XP first. During installing of XP, allocate only the first half
of the disk space to XP, leaving the second half of the disk as "unused
space". After install, I allocate the remaining space a primary basic
partition. Primary in this case means the location of the partition is
stored in the MBR.
(2) Install Vista second, allowing it to use the second primary partition.

There are many ways to get here, but the upshot is that there is a primary
partition marked "active", and it is not the partition that Vista is being
installed to.

Let me know if this helps or not.

-
Jamie Hunter [MS]

Both are formatted with NTFS and both are the same size, but in a
dual-boot
environment. Both partitions are primary drives for their OS's. Any hep
is
appreaciated and thanks thus far!!

How are your 2 volumes configured?
Is the system partition (the one containing bootmgr) different to the OS
partition (the one containing the Windows directory) ?
Thanks
-
Jamie Hunter [MS]

message

Ok here's a question. So I have my 2 volumes and USB card and all
stoked
to
do the bit locker drive encryption deal. I go through the setup and
store
my
key on my USB card and then proceed to start encrypting my drive and it
says
it can't. Is this because I am running RAID? If that's the case I can
live
without bit encryption, I've done it for the bast 6 years running RAID.
If
not, what's the problem? Any ideas? It's not hugely important to me,
but
hey if I can use it and make things more secure I'm all for it.

:

BitLocker was not turned on. Thanks for the suggestion though. I
haven't
seen
this pop-up in the past few restarts. Knock on wood.

-Randy

:

This is because BitLocker is probably turned on. Change this by
going
through the Start pearl, Control Panel, then BitLocker Drive
Enryption -
turn it off, then restart.

See if that helps )

--
Zack Whittaker
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: www.msblog.org
» Vista Knowledge Base: www.vistabase.co.uk
» This mailing is provided "as is" with no warranties, and confers
no
rights. All opinions expressed are those of myself unless stated so,
and not
of my employer, best friend, Ghandi, my mother or my cat. Glad we
cleared
that up!

--: Original message follows :--
After logging I get a system tray "balloon" pop-up prompting me to
back up
my
file encryption key or else I could lose all encrypted data.

First of all, I wasn't aware I had anything encrypted. Second,
when I
do
oblige the prompt it takes me to the Certificate Export Wizard
where
I'm
then
asked to specify a file name I want to export. The only problem is
I
have
no
idea what file I want to export even if I wanted to export any at
all.
What's
going on? I feel like I should back something up rather than
ignore
the
pop-up but I just don't get it!

Please help.

 

[Guest]

I have it just like you said it whould be and when I click ecrypt it says
unable to encrypt the drive and the red circle with an X in there appears
after I click the encrypt button. I'm thinking this has something to do with
the fact I am running RAID and split the RAID array array into two volumes?
I dunno, just some more insight into it. I got it to work on my laptop
that's running one SATA drive with Vista Ultimate 32-bit Beta 2. But thanks
so far...Sooner or later we'll slay the dragon, lol.

A typical functioning setup is described in
http://www.microsoft.com/technet/windowsvista/library/c61f2a12-8ae6-4957-b031-97b4d762cf31.mspx

The keys to getting this to work is, from the perspective of the Vista OS,
The Vista OS *IS NOT* on the/an active partition. Determine this by running
"diskmgmt.msc" and verifying that the status for the Vista partition says:
Healthy (Boot, Page File, Crash Dump)
and not
Healthy (System, Boot, Page File, Crash Dump)

The "System" indicates that it uses "BOOTMGR" and related files from the
same partition during boot. The key to BitLocker being functional is that
BOOTMGR, and all files that BOOTMGR accesses (under Boot directory) lives on
a different partition then the Vista OS. For Beta 2, if these are on the
same partition, its a pain to get things reconfigured after the fact. We're
working on a solution for RC1 to fix that.

For me personally, when configuring dual-boot XP/Vista, one of the
techniques I do is the following:
(1) Install XP first. During installing of XP, allocate only the first half
of the disk space to XP, leaving the second half of the disk as "unused
space". After install, I allocate the remaining space a primary basic
partition. Primary in this case means the location of the partition is
stored in the MBR.
(2) Install Vista second, allowing it to use the second primary partition.

There are many ways to get here, but the upshot is that there is a primary
partition marked "active", and it is not the partition that Vista is being
installed to.

Let me know if this helps or not.

-
Jamie Hunter [MS]

Both are formatted with NTFS and both are the same size, but in a
dual-boot
environment. Both partitions are primary drives for their OS's. Any hep
is
appreaciated and thanks thus far!!

How are your 2 volumes configured?
Is the system partition (the one containing bootmgr) different to the OS
partition (the one containing the Windows directory) ?
Thanks
-
Jamie Hunter [MS]

message
Ok here's a question. So I have my 2 volumes and USB card and all
stoked
to
do the bit locker drive encryption deal. I go through the setup and
store
my
key on my USB card and then proceed to start encrypting my drive and it
says
it can't. Is this because I am running RAID? If that's the case I can
live
without bit encryption, I've done it for the bast 6 years running RAID.
If
not, what's the problem? Any ideas? It's not hugely important to me,
but
hey if I can use it and make things more secure I'm all for it.

:

BitLocker was not turned on. Thanks for the suggestion though. I
haven't
seen
this pop-up in the past few restarts. Knock on wood.

-Randy

:

This is because BitLocker is probably turned on. Change this by
going
through the Start pearl, Control Panel, then BitLocker Drive
Enryption -
turn it off, then restart.

See if that helps )

--
Zack Whittaker
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: www.msblog.org
» Vista Knowledge Base: www.vistabase.co.uk
» This mailing is provided "as is" with no warranties, and confers
no
rights. All opinions expressed are those of myself unless stated so,
and not
of my employer, best friend, Ghandi, my mother or my cat. Glad we
cleared
that up!

--: Original message follows :--
After logging I get a system tray "balloon" pop-up prompting me to
back up
my
file encryption key or else I could lose all encrypted data.

First of all, I wasn't aware I had anything encrypted. Second,
when I
do
oblige the prompt it takes me to the Certificate Export Wizard
where
I'm
then
asked to specify a file name I want to export. The only problem is
I
have
no
idea what file I want to export even if I wanted to export any at
all.
What's
going on? I feel like I should back something up rather than
ignore
the
pop-up but I just don't get it!

Please help.

 

[Jamie Hunter [MS]]

Hoping this has nothing to do with RAID, as BitLocker works with the logical
volume for the very purpose of making RAID work
I'm glag you got it working on your laptop!

Ok, round 2
Run "eventvwr.exe" and see if there are any related events logged. You could
also try the command line interface "manage-bde" and see what error message
it reports.
-
Jamie Hunter [MS]

I have it just like you said it whould be and when I click ecrypt it says
unable to encrypt the drive and the red circle with an X in there appears
after I click the encrypt button. I'm thinking this has something to do
with
the fact I am running RAID and split the RAID array array into two
volumes?
I dunno, just some more insight into it. I got it to work on my laptop
that's running one SATA drive with Vista Ultimate 32-bit Beta 2. But
thanks
so far...Sooner or later we'll slay the dragon, lol.

A typical functioning setup is described in
http://www.microsoft.com/technet/windowsvista/library/c61f2a12-8ae6-4957-b031-97b4d762cf31.mspx

The keys to getting this to work is, from the perspective of the Vista
OS,
The Vista OS *IS NOT* on the/an active partition. Determine this by
running
"diskmgmt.msc" and verifying that the status for the Vista partition
says:
Healthy (Boot, Page File, Crash Dump)
and not
Healthy (System, Boot, Page File, Crash Dump)

The "System" indicates that it uses "BOOTMGR" and related files from the
same partition during boot. The key to BitLocker being functional is that
BOOTMGR, and all files that BOOTMGR accesses (under Boot directory) lives
on
a different partition then the Vista OS. For Beta 2, if these are on the
same partition, its a pain to get things reconfigured after the fact.
We're
working on a solution for RC1 to fix that.

For me personally, when configuring dual-boot XP/Vista, one of the
techniques I do is the following:
(1) Install XP first. During installing of XP, allocate only the first
half
of the disk space to XP, leaving the second half of the disk as "unused
space". After install, I allocate the remaining space a primary basic
partition. Primary in this case means the location of the partition is
stored in the MBR.
(2) Install Vista second, allowing it to use the second primary
partition.

There are many ways to get here, but the upshot is that there is a
primary
partition marked "active", and it is not the partition that Vista is
being
installed to.

Let me know if this helps or not.

-
Jamie Hunter [MS]

message

Both are formatted with NTFS and both are the same size, but in a
dual-boot
environment. Both partitions are primary drives for their OS's. Any
hep
is
appreaciated and thanks thus far!!

:

How are your 2 volumes configured?
Is the system partition (the one containing bootmgr) different to the
OS
partition (the one containing the Windows directory) ?
Thanks
-
Jamie Hunter [MS]

message
Ok here's a question. So I have my 2 volumes and USB card and all
stoked
to
do the bit locker drive encryption deal. I go through the setup and
store
my
key on my USB card and then proceed to start encrypting my drive and
it
says
it can't. Is this because I am running RAID? If that's the case I
can
live
without bit encryption, I've done it for the bast 6 years running
RAID.
If
not, what's the problem? Any ideas? It's not hugely important to
me,
but
hey if I can use it and make things more secure I'm all for it.

:

BitLocker was not turned on. Thanks for the suggestion though. I
haven't
seen
this pop-up in the past few restarts. Knock on wood.

-Randy

:

This is because BitLocker is probably turned on. Change this by
going
through the Start pearl, Control Panel, then BitLocker Drive
Enryption -
turn it off, then restart.

See if that helps )

--
Zack Whittaker
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: www.msblog.org
» Vista Knowledge Base: www.vistabase.co.uk
» This mailing is provided "as is" with no warranties, and
confers
no
rights. All opinions expressed are those of myself unless stated
so,
and not
of my employer, best friend, Ghandi, my mother or my cat. Glad we
cleared
that up!

--: Original message follows :--
After logging I get a system tray "balloon" pop-up prompting me
to
back up
my
file encryption key or else I could lose all encrypted data.

First of all, I wasn't aware I had anything encrypted. Second,
when I
do
oblige the prompt it takes me to the Certificate Export Wizard
where
I'm
then
asked to specify a file name I want to export. The only problem
is
I
have
no
idea what file I want to export even if I wanted to export any
at
all.
What's
going on? I feel like I should back something up rather than
ignore
the
pop-up but I just don't get it!

Please help.

 

[Guest]

I couldn't find any errors but here's my setup. My active partition is where
XP Pro x64 resides in where it says Healthy (System, Active). The Vista 64
partition says Healthy (Boot, Page File, Crash Dump). Both are in NTFS
format and I have 3 USB drives to choose from to save the key to, but only
use one during the setup to cause less confusion. I had installed XP Pro x64
1st by the way as I needed drivers from there to make Vista 64 so it seemed
logical for me to do it that way and I figured since it's setup this way for
BitLocker I might as well use it, but it's a no go. I go through everything
to activate it and then it fails in the creation process. And at this point
I don't feel like breaking ym RAID array and starting over again as I finally
got sound working, although 2.1 and not 7.1....it only works in the sound
setup where I get 7.1, everywhere else it's 2.1 with centre channel. Or I
guess 3.1, lol. Using modified Asus Realtek x64 drivers. Anyways that's
where I sit now. Thanks so far!

Hoping this has nothing to do with RAID, as BitLocker works with the logical
volume for the very purpose of making RAID work
I'm glag you got it working on your laptop!

Ok, round 2
Run "eventvwr.exe" and see if there are any related events logged. You could
also try the command line interface "manage-bde" and see what error message
it reports.
-
Jamie Hunter [MS]

I have it just like you said it whould be and when I click ecrypt it says
unable to encrypt the drive and the red circle with an X in there appears
after I click the encrypt button. I'm thinking this has something to do
with
the fact I am running RAID and split the RAID array array into two
volumes?
I dunno, just some more insight into it. I got it to work on my laptop
that's running one SATA drive with Vista Ultimate 32-bit Beta 2. But
thanks
so far...Sooner or later we'll slay the dragon, lol.

A typical functioning setup is described in
http://www.microsoft.com/technet/windowsvista/library/c61f2a12-8ae6-4957-b031-97b4d762cf31.mspx

The keys to getting this to work is, from the perspective of the Vista
OS,
The Vista OS *IS NOT* on the/an active partition. Determine this by
running
"diskmgmt.msc" and verifying that the status for the Vista partition
says:
Healthy (Boot, Page File, Crash Dump)
and not
Healthy (System, Boot, Page File, Crash Dump)

The "System" indicates that it uses "BOOTMGR" and related files from the
same partition during boot. The key to BitLocker being functional is that
BOOTMGR, and all files that BOOTMGR accesses (under Boot directory) lives
on
a different partition then the Vista OS. For Beta 2, if these are on the
same partition, its a pain to get things reconfigured after the fact.
We're
working on a solution for RC1 to fix that.

For me personally, when configuring dual-boot XP/Vista, one of the
techniques I do is the following:
(1) Install XP first. During installing of XP, allocate only the first
half
of the disk space to XP, leaving the second half of the disk as "unused
space". After install, I allocate the remaining space a primary basic
partition. Primary in this case means the location of the partition is
stored in the MBR.
(2) Install Vista second, allowing it to use the second primary
partition.

There are many ways to get here, but the upshot is that there is a
primary
partition marked "active", and it is not the partition that Vista is
being
installed to.

Let me know if this helps or not.

-
Jamie Hunter [MS]

message
Both are formatted with NTFS and both are the same size, but in a
dual-boot
environment. Both partitions are primary drives for their OS's. Any
hep
is
appreaciated and thanks thus far!!

:

How are your 2 volumes configured?
Is the system partition (the one containing bootmgr) different to the
OS
partition (the one containing the Windows directory) ?
Thanks
-
Jamie Hunter [MS]

message
Ok here's a question. So I have my 2 volumes and USB card and all
stoked
to
do the bit locker drive encryption deal. I go through the setup and
store
my
key on my USB card and then proceed to start encrypting my drive and
it
says
it can't. Is this because I am running RAID? If that's the case I
can
live
without bit encryption, I've done it for the bast 6 years running
RAID.
If
not, what's the problem? Any ideas? It's not hugely important to
me,
but
hey if I can use it and make things more secure I'm all for it.

:

BitLocker was not turned on. Thanks for the suggestion though. I
haven't
seen
this pop-up in the past few restarts. Knock on wood.

-Randy

:

This is because BitLocker is probably turned on. Change this by
going
through the Start pearl, Control Panel, then BitLocker Drive
Enryption -
turn it off, then restart.

See if that helps )

--
Zack Whittaker
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: www.msblog.org
» Vista Knowledge Base: www.vistabase.co.uk
» This mailing is provided "as is" with no warranties, and
confers
no
rights. All opinions expressed are those of myself unless stated
so,
and not
of my employer, best friend, Ghandi, my mother or my cat. Glad we
cleared
that up!

--: Original message follows :--
After logging I get a system tray "balloon" pop-up prompting me
to
back up
my
file encryption key or else I could lose all encrypted data.

First of all, I wasn't aware I had anything encrypted. Second,
when I
do
oblige the prompt it takes me to the Certificate Export Wizard
where
I'm
then
asked to specify a file name I want to export. The only problem
is
I
have
no
idea what file I want to export even if I wanted to export any
at
all.
What's
going on? I feel like I should back something up rather than
ignore
the
pop-up but I just don't get it!

Please help.

 

[Guest]

Ahhh i did find asome errors, it's called event ID 57 and it says: "The
system failed to flush data to the transaction log. Corruption may accour."
And there is no help from Windows support online or no other known cases
anyways online to view so there's my problem, lol

I couldn't find any errors but here's my setup. My active partition is where
XP Pro x64 resides in where it says Healthy (System, Active). The Vista 64
partition says Healthy (Boot, Page File, Crash Dump). Both are in NTFS
format and I have 3 USB drives to choose from to save the key to, but only
use one during the setup to cause less confusion. I had installed XP Pro x64
1st by the way as I needed drivers from there to make Vista 64 so it seemed
logical for me to do it that way and I figured since it's setup this way for
BitLocker I might as well use it, but it's a no go. I go through everything
to activate it and then it fails in the creation process. And at this point
I don't feel like breaking ym RAID array and starting over again as I finally
got sound working, although 2.1 and not 7.1....it only works in the sound
setup where I get 7.1, everywhere else it's 2.1 with centre channel. Or I
guess 3.1, lol. Using modified Asus Realtek x64 drivers. Anyways that's
where I sit now. Thanks so far!

Hoping this has nothing to do with RAID, as BitLocker works with the logical
volume for the very purpose of making RAID work
I'm glag you got it working on your laptop!

Ok, round 2
Run "eventvwr.exe" and see if there are any related events logged. You could
also try the command line interface "manage-bde" and see what error message
it reports.
-
Jamie Hunter [MS]

I have it just like you said it whould be and when I click ecrypt it says
unable to encrypt the drive and the red circle with an X in there appears
after I click the encrypt button. I'm thinking this has something to do
with
the fact I am running RAID and split the RAID array array into two
volumes?
I dunno, just some more insight into it. I got it to work on my laptop
that's running one SATA drive with Vista Ultimate 32-bit Beta 2. But
thanks
so far...Sooner or later we'll slay the dragon, lol.

:

A typical functioning setup is described in
http://www.microsoft.com/technet/windowsvista/library/c61f2a12-8ae6-4957-b031-97b4d762cf31.mspx

The keys to getting this to work is, from the perspective of the Vista
OS,
The Vista OS *IS NOT* on the/an active partition. Determine this by
running
"diskmgmt.msc" and verifying that the status for the Vista partition
says:
Healthy (Boot, Page File, Crash Dump)
and not
Healthy (System, Boot, Page File, Crash Dump)

The "System" indicates that it uses "BOOTMGR" and related files from the
same partition during boot. The key to BitLocker being functional is that
BOOTMGR, and all files that BOOTMGR accesses (under Boot directory) lives
on
a different partition then the Vista OS. For Beta 2, if these are on the
same partition, its a pain to get things reconfigured after the fact.
We're
working on a solution for RC1 to fix that.

For me personally, when configuring dual-boot XP/Vista, one of the
techniques I do is the following:
(1) Install XP first. During installing of XP, allocate only the first
half
of the disk space to XP, leaving the second half of the disk as "unused
space". After install, I allocate the remaining space a primary basic
partition. Primary in this case means the location of the partition is
stored in the MBR.
(2) Install Vista second, allowing it to use the second primary
partition.

There are many ways to get here, but the upshot is that there is a
primary
partition marked "active", and it is not the partition that Vista is
being
installed to.

Let me know if this helps or not.

-
Jamie Hunter [MS]

message
Both are formatted with NTFS and both are the same size, but in a
dual-boot
environment. Both partitions are primary drives for their OS's. Any
hep
is
appreaciated and thanks thus far!!

:

How are your 2 volumes configured?
Is the system partition (the one containing bootmgr) different to the
OS
partition (the one containing the Windows directory) ?
Thanks
-
Jamie Hunter [MS]

message
Ok here's a question. So I have my 2 volumes and USB card and all
stoked
to
do the bit locker drive encryption deal. I go through the setup and
store
my
key on my USB card and then proceed to start encrypting my drive and
it
says
it can't. Is this because I am running RAID? If that's the case I
can
live
without bit encryption, I've done it for the bast 6 years running
RAID.
If
not, what's the problem? Any ideas? It's not hugely important to
me,
but
hey if I can use it and make things more secure I'm all for it.

:

BitLocker was not turned on. Thanks for the suggestion though. I
haven't
seen
this pop-up in the past few restarts. Knock on wood.

-Randy

:

This is because BitLocker is probably turned on. Change this by
going
through the Start pearl, Control Panel, then BitLocker Drive
Enryption -
turn it off, then restart.

See if that helps )

--
Zack Whittaker
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: www.msblog.org
» Vista Knowledge Base: www.vistabase.co.uk
» This mailing is provided "as is" with no warranties, and
confers
no
rights. All opinions expressed are those of myself unless stated
so,
and not
of my employer, best friend, Ghandi, my mother or my cat. Glad we
cleared
that up!

--: Original message follows :--
After logging I get a system tray "balloon" pop-up prompting me
to
back up
my
file encryption key or else I could lose all encrypted data.

First of all, I wasn't aware I had anything encrypted. Second,
when I
do
oblige the prompt it takes me to the Certificate Export Wizard
where
I'm
then
asked to specify a file name I want to export. The only problem
is
I
have
no
idea what file I want to export even if I wanted to export any
at
all.
What's
going on? I feel like I should back something up rather than
ignore
the
pop-up but I just don't get it!

Please help.