Auto update kills internet access

[grok]

I have two windows computers and both cannot access the internet today after
performing auto updates. (I'm using my wife's macbook for this post.)

Actually, my desktop can access the internet because I have a stock market
app that uses the internet without IE but IE7 and Office cannot access
internet. The whole router-comcast-internet path works because I'm using it
for this message.

I don't know how to proceed. I probably need to use safe mode to start some
reset to an older version but I need someone to walk me through it.

 

[noone]

Considered reading the 40+ posts already here on that issue ?

 

[Carey Frisch [MVP]]

If you are using ZoneAlarm, see:

Workaround to Sudden Loss of Internet Access Problem
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

I have two windows computers and both cannot access the internet today after
performing auto updates. (I'm using my wife's macbook for this post.)

Actually, my desktop can access the internet because I have a stock market
app that uses the internet without IE but IE7 and Office cannot access
internet. The whole router-comcast-internet path works because I'm using it
for this message.

I don't know how to proceed. I probably need to use safe mode to start some
reset to an older version but I need someone to walk me through it.

 

[TaurArian]

http://www.microsoft.com/windowsxp/...9aea&mid=fbffcc95-5991-4aa5-b321-5e4c39d89aea
OR
http://tinyurl.com/652vmw

Posted by: Carl MSFT
on the Windows Update Newsgroup

Quote -

"We (Microsoft) are aware of an issue that is affecting the ability of Zone
Alarm customers to access the Internet after the installation of the
MS08-037 (KB951748) Security Update released on July 9th.

Both Microsoft and Zone Alarm are actively working on the issue. For further
help in resolving the issue, we suggest you contact Zone Alarm customer
service at 1-877-966-5221 (within North America), +1 415 633 4588 (outside
the United States), or by faxing to +1 415 633 4589.

The Zone Alarm website states that technical support is available for a fee
by calling 877-365-ZONE (9663). If you have another means of accessing the
Internet, the Zone Alarm website (www.zonealarm.com) has some recommended
workarounds.

One of the temporary workarounds that is mentioned on the Zone Alarm website
is to change the Zone Alarm Personal Firewall to a setting of “Mediumâ€
protection. The Zone Alarm site says that it does not recommend this option,
as it may reduce your security level. Microsoft also does not recommend this
workaround, but it may temporarily allow Internet access."

 

[grok]

Thanks Carey. The ZA fix did the trick.

 

[Galen Somerville]

That always gets me. They come here to ask a question but apparently never
check first to see if it's already been asked and answered.

 

[sgopus]

I have two pc's and neither of them were affected badly by this update, both
access the internet just fine.

 

[Doug Knox - [MS-MVP]]

This update only affected users of Zone Alarm who had their settings "just
so".

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com

 

[Bill in Co.]

AND people who keep downloading these "updates" in the first place.

 

[Charles Lee]

problems are now fixed with security update & ZAin ZA latest update...

Follow the link below , download new update version of ZA 70.483.000, and
then download the security update KB 951748 afterwards.
I have done all pc's on my home network... all back to normal....
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

 

[Frank Martin]

I got a tentative fix by disabling the
connection in the "Network Connections"
window, and then enabling it again.


"TaurArian" <[email protected]>
wrote in message