Audigy2 problem - card works but is not detected

[Someone]

Hello all - wondering if you could provide some assistance.

I used to have a SB AWE64 Value card in my dual processor machine, which I
upgraded to an SB Audigy2 for the IEEE1394 functionality and also to be able
to send and receive audio simultaneously.

I have installed the card without problems, and pointed Windows to the
appropriate directory on the CD which had the drivers already expanded. I
can now hear and transmit sound without a problem.

HOWEVER - I am totally unable to :

1) Use their ActiveX control to install updated drivers
2) Load updated drivers from Creative's website as a download
3) Install the associated applications which came with the sound card on the
CD

When I try to do point 1, I get an error stating that the ActiveX control
hasn't detected any appropriate devices.

When I try to do points 2 and 3, I get a really weird error message which I
haven't seen before :
---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

Device Manager has no conflicts present at all - and as I've stated
previously the sound card works in all respects.

I've approached Creative for support, and it's got to the point where they
want me to either try the card in anothe rmachine (which I don't have) or
re-install Windows (even though everything else is working fine) - so a bit
of a dead end there. I've also tried searching on Microsoft's Knowledgebase
without success.

Anybody experienced such problems or can suggest anything to try ?

Thanks in advance

Regards

 

[Buddy]

did you remove the old driver before you installed the
audigy card? the system might still be seeing the
registry entries for the awe card and not seeing the
audigy entries. At least that is what it sounds like to
me.

 

[Someone]

Seaver - thanks for responding - a response direct from Microsoft wasn't
what I was expecting !

Thanks - However unfortunately I tried what you suggested and it didn't
work - within the Sound, Video and Game Controllers category I have the
following items :

-> Audio Codecs
-> Creative Audigy Audio Processor (WDM)
-> Creative Game Port
-> Legacy Audio Drivers
-> Legacy Video Capture Devices
-> Media Control Devices
-> Video Codecs

If I opt to show hidden devices from the View menu of Device Manager I can
see two additional items :

-> Microsoft Kernel System Audio Device
-> Microsoft WINMM WDM Audio Compatibility Driver

What I did was to uninstall the "Creative Audigy Audio Processor (WDM)" and
also "Creative Game Port" devices only, as the other options in the first
list did NOT have an uninstall functionality. Upon reboot unknown devices
were listed in Device Manager - I tried both downloading the drivers, and
also the ActiveX control (having deleted the contents of the objects folder)
and got the old error back - in the case of installing the driver I got

---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

and in the case of the ActiveX control I got the "No Creative Products
found"

I then tried removing "Creative Audigy Audio Processor (WDM)", "Creative
Game Port", "Microsoft Kernel System Audio Device" and
"Microsoft WINMM WDM Audio Compatibility Driver" and rebooted with the same
results as above.

Any other suggestions ?

Thanks

 

[Someone]

Just a quick note to say I haven't forgotten about this - just been a bit
busy past few days ...

Thanks again for responding

 

[Someone]

Hi Seaver - I have followed the instructions listed below and the problem is
still happening - I have emailed a screenshot of the error message I am
getting.

Could you please confirm whether you have received this.

Thanks

 

[Seaver]

Dear Customer,

I am sorry that the attachment did not arrive as expected. Could you please
confirm that it's sent to mailto:[email protected]? I appreciate your
time, thanks.

Regards,

Seaver

 

[Someone]

Hi - I have now resent this email.

Please let me know if you get it.

 

[Seaver]

-----Original Message-----
From: Someone Somewhere [mailto:[email protected]]
Sent: Tuesday, September 09, 2003 2:45 AM
To: Seaver Ren
Subject: Audigy 2 problem

Hi Seaver - You've previously been kind enough to help me in the Microsoft
Newsgroups with regard to an Audigy2 problem that I am having.

The problem occurs if I try to install an update to the drivers via a
standalone program, or via the ActiveX applet that Creative have available
on their website.

I have attached a screenshot of the error message that I get which Creative
have NOT been able to help me with - I would appreciate any further
information you could give as to what this error means.

 

[Seaver]

Dear Customer,

The "old format or invalid type library" error is generally caused by the
Creative's driver's unhandled exception with Windows XP. To determine your
sound card's real working status, please collect the following information
to me for further research:

1. Please catch a Dxdiag report, and then send to me for further analysis:
Note: The DirectX Diagnostic Tool is designed to help me troubleshoot
DirectX-related and other multimedia issues.

a. Click Start => Run => Type "dxdiag" (without quoting marks) and then
press Enter.
b. Click the "Save All Information" button, save the Dxdiag.txt on Desktop.
c. Create one mail message, click Insert => File, navigate to select the
saved Dxdiag.txt.
d. After it's attached in the mail message, please then send to my Inbox
<mailto:[email protected]>.

2. Please catch the Msinfo32 NFO file, and then send to me for further
analysis:

Note: System Information collects system information, such as devices and
programs that are installed in your computer, or device drivers that are
loaded in your computer, and provides a menu for displaying the associated
system topics. It's generally used to diagnose computer issues on both
software side and hardware side.

a. Click Start => Run. Type "msinfo32" and then click OK.
b. Click Save on the File menu, and then save the NFO file on the desktop.
c. Create one mail message, click Insert => File, navigate to select the
saved NFO file.
d. After it's attached in the mail message, please then send to my Inbox
<mailto:[email protected]>.

Regards,

Seaver

 

[Seaver]

Dear Customer,

Could you please reply to me and let me know how things are going on now?
We appreciate your reply so that the problem can be resolved in a timely
manner.

Sincerely,

Seaver

 

[Someone]

Hi - I am attempting to collate this information - please bear with me

 

[Someone]

I will do this again

I removed the virus program and reinstalled it after when I found that it
still had problems detecting my card - I will do this again ..

 

[Someone]

Seaver - I have done this process again - but this time I checked the
registry afterwards - there were a few entries in there still relating to
the anti virus package I was using. Once I removed these and rebooted I
then went back onto the internet following instructions previously given and
was SUCCESSFUL in running the ActiveX control ! (Many Many Thanks)

The ActiveX control found that I did indeed have an Audigy 2 card (it
detected a "Sound Blaster Audigy 2, DR release 1.80.0") however the only
update available was for an application that comes with the Audigy 2 card -
this PROBABLY (I am not 100% sure) means that I already have the latest
drivers installed.

However - there is some bad news - when I then tried to install the
applications that came on the CD which came with the Audigy 2 card I still
get the following error :

---
"Unhandled exception"
Error Number:0x80028018
Description: Old format or invalid type library

Setup will now terminate
---

Also - if I try to install the downloaded drivers (the drivers can be
downloaded as a standalone program) I get the same error message as above.

If you are able to help with this problem I would appreciate it, but I
understand that as it is happening with the Creative software it is not a
problem which originates with your software.

However if this is the case, could you tell me EXACTLY what circumstances
could cause Windows to come up with this error message ? This way if
Creative ask I can tell them exactly what could be causing it.

For Your Information - I have emailed you 4 files. They come in 2 pairs - a
pair consists of the NFO output of the MSINFO32 utility and also the DxDiag
output. I have run both utilities before I started working on the machine
and also after.

Please let me know if you don't get them or if you are able to give any
assistance regarding the above error message

Regards

 

[Seaver]

Dear Customer,

Thank you for your reply. I am glad to hear that we've made progress.

1. Please provide me with the complete name and version of that
application, in the meantime, I suggest you also contact Creative to check
whether application on CD has been the latest version.

If more advanced version is available on the Create Update webpage, please
install the upgraded version from the Internet instead.

2. The 0x80028018 error is related to VB Translation process, you may check
the following list for more information.

186063 INFO: Translating Automation Errors for VB/VBA (Long)
http://support.microsoft.com/?id=186063

Regards,

Seaver

 

[Someone]

Hi Seaver - with regard to the information you are requesting ...

Unfortunately the application name and version numbers are not written on
the CD that came with the Audigy2 card - since I am unable to install the
applications I am unable to obtain the information for you - however I have
emailed Creative requesting this information and will pass it into you as
soon as I get it - once again - Many Thanks for your help.

The updates to the Creative applications on the webpage unfortunately
require the main application to be loaded before the updates can be
applied - which leads to a chicken & egg type situation - I am unable to
install the the updates without the application being installed and I can't
install the application because of the error I am getting ... ;(

I have passed the details relating to the VB problem onto Creative -
hopefully we will be able to get a solution from Creative soon - I will keep
you informed of anything I hear from them on this front.

 

[Seaver]

Dear Customer,

Thank you for your feedback.

Since the problem scope has been narrowed down on Creative side only, per
the current status, I will temporarily close this thread for archive use.

Please don't hesitate to reply the mail if you have any further concern or
question during the cooperation with Creative, I will then perform
immediate follow-up.

Once again, thank you for choosing Microsoft.

Best Regards,

Seaver Ren
Product Support Services
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Someone]

Just a quick message to say that I have not forgotten about this problem -
Creative are dragging their heels with supplying the information I need.