Attachments now refuse to open

[IDontBelieveIt]

Hi Folks

I don't know whether or not this fault might be due to the Service Pack I
recently downloaded but its a ****** nuisance. I have to 'Save to' a
non-Mail folder then, using Windows Explorer, open it there.

Anyone found a cure, please?

Cheers,
John (IDontBelieveIt)
(To reply to me only, omit the"z")

 

[Rainald Taesler]

I don't know whether or not this fault might be due to the Service
Pack I recently downloaded but its a ****** nuisance. I have to
'Save to' a non-Mail folder then, using Windows Explorer, open it
there.

It seems that you recently installed IE8. Right?
If so, you get bitten by a bug which affects many systems (not the
majority).

Anyone found a cure, please?

No cure yet, except uninstalling IE8.

The problem can be reduced to JPG and TXT files with a workaround:
Right-click on the shortcut that you use to open Windows Mail. Select
Properties. In the field labeled 'Start in' change the entered value to
%UserProfile%. Click OK. Restart Windows Mail and try opening
attachments.

Rainald

 

[1more time]

The same thing has happened to me also,but I think by the time Microsoft team
works out there cluster screw up you might find the answers you need through
other sources.

 

[PA Bear [MS MVP]]

WinMail: Tools | Options | Security | Block images... <=if you
disable/uncheck this option, does the behavior persist?

Have you installed IE8 as well as SP1?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8 and/or SP1?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Do you have an available Restore Point which predates the install of IE8?
<=Just asking for now!!

 

[Rainald Taesler]

WinMail: Tools | Options | Security | Block images... <=if you
disable/uncheck this option, does the behavior persist?

Have you installed IE8 as well as SP1?

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8 and/or SP1?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Do you have an available Restore Point which predates the install of IE8?
<=Just asking for now!!

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Rainald

 

[IDontBelieveIt]

Hi Rainald

Many thanks for replying. Yes, I did install IE8. Most of the attachments
I receive are .pdf files so your suggested method would be fine. Thanks.

Cheers
John

 

[IDontBelieveIt]

Hi PA Bear

Thanks for replying. I'll have a go at Rainald's suggestion. Answers to
points you raised:-


WinMail: Tools | Options | Security | Block images... <=if you

disable/uncheck this option, does the behavior persist?

I might try it and see

Have you installed IE8 as well as SP1?
Yes, both

anti-virus application or security suite
AVG free is installed. No anti-spyware other than Defender. No
third-party firewall.

Were any of these applications running in the background when you installed
IE8 and/or SP1?
No.

McAfee application ever been installed?
Came pre-loaded. I removed because of troubles with Windows Mail.

Do you have an available Restore Point which predates the install of IE8?
Maybe but I don't want to go down this road.


Thanks again. Hope the above info maybe of some use.

Cheers
John

 

[Gary VanderMolen]

When uninstalling a McAfee security app, it must be followed up
by using their special removal tool, or else a lot of troublesome
debris will be left behind:

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

 

[Gary VanderMolen]

Let us know if that fix works. If not, post the exact error message you get.

 

[IDontBelieveIt]

Hi Gary

Yes, sorry, I should have mentioned that I did that.

Cheers
John

When uninstalling a McAfee security app, it must be followed up
by using their special removal tool, or else a lot of troublesome
debris will be left behind:

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

 

[IDontBelieveIt]

Hi Gary and Rainald

I did not have a shortcut to Windows Mail (my Dell keyboard provides press
button access) so I created a one - the 'Start in' field already had
%UserProfile% in it. I tested and found that my .pdf files now open ok.

Many thanks
John

Let us know if that fix works. If not, post the exact error message you get.

 

[Gary VanderMolen]

Good to hear. Thanks for the feedback.

 

[Rainald Taesler]

Hi Gary and Rainald

I did not have a shortcut to Windows Mail (my Dell keyboard provides
press button access) so I created a one - the 'Start in' field
already had %UserProfile% in it. I tested and found that my .pdf
files now open ok.

Yes, the workaround should enable PDFs to be opened.

How about other file types - especially TXT and JPG attachments?
You may send test mails with attachments to yourself.

Rainald

 

[IDontBelieveIt]

Hi again ....

I've just downloaded the latest Vista updates and find that the
'attachments' problem appears to have been put right.

Cheers
John

 

[Gary VanderMolen]

Thanks for that report. The "second Tuesday of the month"
regular Windows Updates were released yesterday. I hope
others are finding the same relief from the attachments issue.
I never had the problem to begin with so I can't confirm it
personally.

 

[Rainald Taesler]

Hi again ....

I've just downloaded the latest Vista updates and find that the
'attachments' problem appears to have been put right.

I did so last night.
Nothing changed on my system :-( :-(

Rainald

 

[Rainald Taesler]

Thanks for that report. The "second Tuesday of the month"
regular Windows Updates were released yesterday.

Yes, being aware if that I downloaded the updates (16 altogether) last
night already before they were announced by Windows Update.

Hope was in vain.
Nothing changed.

I hope
others are finding the same relief from the attachments issue.

Not me, unfortunately. {siiiigh}

I never had the problem to begin with so I can't confirm it
personally.

You're really lucky ;-)
I'm wondering whether perhaps I was cruel to animals in one if my former
lives ;-)

Rainald

 

[IDontBelieveIt]

Hi Rainald

I spoke too soon(!) - pdf files opened OK but I later found an html file
wouldn't!

Cheers
John

 

[Rainald Taesler]

I spoke too soon(!) - pdf files opened OK but I later found an html
file wouldn't!

Really sad.
I had seriously hoped that an update might fix the problem.
But it doesn't.

I was sure that you would come up with the correction sooner or later.

Rainald