Attachments not viewed correctly

[Guest]

This problem occurs when I attach Excel or Word attachments to an e-mail and send it to a user on our network. When the receiver opens the attachment in the e-mail, the view has many errors in it. However, when the document is saved to disk and openned up, it is viewed correctly. All people are using MS Outlook 2003. Has anyone else had this problem? Thanks for any help.

 

[Guest]

Some information I forgot to include: We are using a Exchange 5.5 Server and everyone is using MS Office 2003 Professional.

 

[Sue Mosher [MVP-Outlook]]

What do you mean by "the view has many errors in it"?
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

This problem occurs when I attach Excel or Word attachments to an e-mail

and send it to a user on our network. When the receiver opens the attachment
in the e-mail, the view has many errors in it. However, when the document is
saved to disk and openned up, it is viewed correctly. All people are using
MS Outlook 2003. Has anyone else had this problem? Thanks for any help.

 

[Guest]

I mean that the attachment opens in Word or Excel (depending upon the document of course), however, there are clearly mistakes in the documents. For example, when I openned up one Word document from an e-mail with a linked table of contents, every page number was 3. However, when I save the document on the desktop and openned it, it was fine. Issues like this happen in both Word and Excel. Thanks.

 

[Sue Mosher [MVP-Outlook]]

When you open an attachment, Outlook saves a copy of the file to the local
drive, then opens that copy, so it shouldn't be any different from saving
manually and opening the document. There's no known explanation for what
you describe. Is it possible that the user is getting confused by the new
"reading layout" view in Word?
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

I mean that the attachment opens in Word or Excel (depending upon the

document of course), however, there are clearly mistakes in the documents.
For example, when I openned up one Word document from an e-mail with a
linked table of contents, every page number was 3. However, when I save the
document on the desktop and openned it, it was fine. Issues like this happen
in both Word and Excel. Thanks.