ATI Theatre Pro 550 TV Tuner not Detected! Why?

[Guest]

After installing Windows Vista Home Premium Edition for my PC, my ATI Theatre
Pro 550 TV Tuner isn't being detected by the Windows Media Centre. I even
installed the latest driver for Vista from ATI's website for it which is only
2 weeks old and it still won't detect it. When I try to run the Catalyst
Update Manager when it tries to run itself, there is an error saying that its
"side-by-side configuration is incorrect, please see the application event
log for more detail." Can anyone tell me how to get my Tuner working again it
would be much appreciated.

 

[Lynne]

Did you ever get an anwer on this? I have a machine with this card and a
Hauppauge usb tuner and can only get the Hauppauge to record anything. It
doesn't seem to recognize the other tuner at all.

 

[Guest]

The closest thing that I have come to is that Windows Media Center is the
only thing that doesn't detect it. I downloaded PowerCinema 5 and the tuner
works perfectly fine with that program so I'm assuming this is a problem on
Microsoft's end and unfortunately time will have pass before anything is
resolved.

 

[Lynne]

Well, I will call the manufacturer of my PC tomorrow to see if they know
anything about this. Good thing my Hauppauge works or I would be a lot more
peeved than I am. Did you contact ATI about this?

 

[Guest]

Yes they said that it's probably a driver issue with Windows Vista so not
much we can do.

 

[Guest]

I had slightly different but equally frustrating problem with my DVICO Fusion
HDTV Plus card. I down loaded the latest drivers (supposedly VISTA
compatible) but VISTA could not find them. In the end I had save the drivers
on my HDD and manually install the drivers by telling Vista exactly where to
look for them. This did the trick for me. Finally, I had to set up the TV
Tuner card in Media Centre to get it to work. I hope this will prove usefull
to you! Best of luck!

 

[Guest]

Okay but there is one thing that doesn't make sense. My tuner is detected by
the software Power Cinema so that can detect the drivers perfectly fine. How
would I go about manually telling Windows Media Center where to look for the
drivers?

 

[Lynne]

travman, I am curious about this. My tuner card isn't even detected by
PowerCinema. How does your tuner show up in device manager? Mine is in
Sound, video and game controllers and says ATI Unified AVStream Driver. My
external tuner says Hauppauge WinTV PVR2USB2 Encoder. So I wonder if the ATI
is even showing up properly. The Hauppauge is the only tuner working.

 

[Guest]

I have the ATI Unified AVStream Driver appearing but thats it. So I don't
understand exactly why yours is not being detected. Mine is detected by
PowerCinema, but not Windows Media Center which makes no sense and I have the
latest drivers directly off of AMD's website so I don't understand. I do know
though Microsoft is having lots of tuner compatability issues with Windows
Media Center.

 

[Lynne]

Well, that is pretty danged weird. Did you upgrade your operating system to
Vista? Mine is a brand new machine (and I'm wondering if they did such a
good job on quality control). I had to download a trial version of the
PowerCinema software as what was provided with my PC wouldn't install
because it was for XP. Anyway, doesn't work in either program. I have a tech
support request in to my manufacturer so will see what happens. I have
installed the latest driver also and installed some Vista codecs but still
no joy. Good thing I have that Hauppauge.

 

[Guest]

I actually upgraded from XP Home to Vista's Home Premium so that may have
something to do with it but I'm not exactly sure what it would be. I'm hoping
Microsoft will solve this problem soon. If you discover anything let me know.

 

[Lynne]

Will do.

 

[Guest]

Did you ever get resolution to your problem??
I also have a Theatre 550 pro card in a Vista Home Premier Dell 9200 system.

The AVStream driver shows up and it works fine with BeyondTV but a no show
in Media Centre. Very frustrating. I have the latest ATI Vista driver
installed.

 

[JW]

Does the 9200 in the Dell model number indicate that you have an ATI 9200
graphics card. If yes then this is your problem since there are no Vista
drivers for the ATI 91xx or 92xx graphics cards.

 

[Guest]

No. The 9200 refers to the Dimension 9200. The graphics card is a ATI-1300
which is working fine.