Asus - only a 1 year warranty now?

[OhioGuy]

I was on the Newegg website this morning, evaluating several AM2
motherboards for purchase. I thought I remembered that Asus had a 3 year
warranty on all motherboards, but started getting annoyed when I noticed
this information didn't seem to be included.

I went to the website, and it indeed said that there was a 3 year warranty
on all Asus mboards sold since 1999.

However, then I went back to Newegg and was looking at a higher end AM2
board, and it explicitly stated that the Asus board only had a 1 year
warranty!


So now, I'm confused. Who is right - Newegg or Asus? They can't both be
right. Does Asus have some boards that are only warranted for 1 year now?

I was going to go with Asus primarily because they backed their boards
with the 3 year warranty, so this does make a difference to me.

Thanks!

 

[PeterC]

I was on the Newegg website this morning, evaluating several AM2
motherboards for purchase. I thought I remembered that Asus had a 3 year
warranty on all motherboards, but started getting annoyed when I noticed
this information didn't seem to be included.

I went to the website, and it indeed said that there was a 3 year warranty
on all Asus mboards sold since 1999.

However, then I went back to Newegg and was looking at a higher end AM2
board, and it explicitly stated that the Asus board only had a 1 year
warranty!

So now, I'm confused. Who is right - Newegg or Asus? They can't both be
right. Does Asus have some boards that are only warranted for 1 year now?

I was going to go with Asus primarily because they backed their boards
with the 3 year warranty, so this does make a difference to me.

Thanks!

Just looked at Scan's site - a sample 4 Asus boards all showed 36 months.

 

[Chumley]

I was on the Newegg website this morning, evaluating several AM2
motherboards for purchase. I thought I remembered that Asus had a 3 year
warranty on all motherboards, but started getting annoyed when I noticed
this information didn't seem to be included.

I went to the website, and it indeed said that there was a 3 year
warranty
on all Asus mboards sold since 1999.

However, then I went back to Newegg and was looking at a higher end AM2
board, and it explicitly stated that the Asus board only had a 1 year
warranty!


So now, I'm confused. Who is right - Newegg or Asus? They can't both be
right. Does Asus have some boards that are only warranted for 1 year now?

I was going to go with Asus primarily because they backed their boards
with the 3 year warranty, so this does make a difference to me.

The Newegg site has a disclaimer.
Quote
Manufacturer Warranty
Beyond any applicable Newegg return policy, this item is warranted
independently by the product's Manufacturer. Below is a summary provided for
convenience only and may not be accurate or current.


Manufacturer Limited Warranty period (parts): 1 year
Manufacturer Limited Warranty period (labor): 1 year

So Newegg are warning you that they **** up sometimes. IMHO this is one of
those times.

 

[George Orwell]

I was going to go with Asus primarily because they backed their boards
with the 3 year warranty, so this does make a difference to me.

The warranty for Asus motherboards is 3 years. Where it gets complicated
is where you go for warranty service if needed. The Asus website says
"Please contact your reseller" for repair. But I guarantee you, if you
contact Newegg after 1 year and ask for help in repairing your board,
they'll blow you off. Getting warranty service is very difficult.
Eventually you'll get the board repaired, but not after 50 emails and phone
calls where you'll receive conflicting and wrong information.

Saying all of this, if the motherboard works fine on the day you put your
system together, it will continue to do so until such time that you'll want
to upgrade to something newer. If failure does happen, it will be because
of a bad power supply or physical damage to the board from rough handling.
Either cause would void the warranty anyway.

Il mittente di questo messaggio|The sender address of this
non corrisponde ad un utente |message is not related to a real
reale ma all'indirizzo fittizio|person but to a fake address of an
di un sistema anonimizzatore |anonymous system
Per maggiori informazioni |For more info
https://www.mixmaster.it

 

[Larc]

I was on the Newegg website this morning, evaluating several AM2
motherboards for purchase. I thought I remembered that Asus had a 3 year
warranty on all motherboards, but started getting annoyed when I noticed
this information didn't seem to be included.

I went to the website, and it indeed said that there was a 3 year warranty
on all Asus mboards sold since 1999.

However, then I went back to Newegg and was looking at a higher end AM2
board, and it explicitly stated that the Asus board only had a 1 year
warranty!


So now, I'm confused. Who is right - Newegg or Asus? They can't both be
right. Does Asus have some boards that are only warranted for 1 year now?

I was going to go with Asus primarily because they backed their boards
with the 3 year warranty, so this does make a difference to me.

Since Asus is the one actually providing the warranty, they are the
ones I'd pay attention to. However, there may be a difference in the
retail warranty and the OEM warranty for the same model board.

Larc



§§§ - Change planet to earth to reply by email - §§§

 

[johns]

ASUS is crap. I went through this with several
so-called "asus dealers", and they all but threaten
to send Vito and Vinny around to have a little talk
with you. Too many "kids" have hacked their boards
and sent them back under RMA ... and those boards
are being sent right back out the door as new. That
means you get a broke mobo right out of the box
many times, and ASUS does not want it back.

Last time I looked, ASUS was offshore, and when
they don't want to deal with you, they simply will
not. In addition, the on-shore dealers will take their
almighty time returning your RMA .. if they agree
it is "their" problem. I don't mean 6 weeks either.
More like 6 months ... and then you get a refurb.

johns