Apps becomes nonresponsive

  • Thread starter Thread starter AAaron123
  • Start date Start date
A

AAaron123

I having a problem with my system.

I might be using an application and it will become nonresponsive.

I can still move the window around with my mouse.

Move the mouse point over the app's client window and I get the busy icon.

But in the title bar I still get the arrow.

If I click the close x and then in the dialog box click EndNow, the dialog
box closes but nothing seems to change.

That is, I can click the x again an get the dialog box again (to no avail).

I can continue to use my system but not that app.

But soon another app will freeze also.

I eventually have to boot to free up the unresponsive apps.


Could really use some help here.
 
XP
Just about anything- vs2008, FireFox, Notepad, IE8.
Once when I was navigating the Start/All Programs the menu stuck open.
But other things may have been running at the same time.
Could the apps be waiting for some resource?
I have at times minimized a stuck app.
Sometimes nothing on the screen works.
Sometimes, after another gets stuck, I can use an app that is on the screen.
Never been able to shutdown - I think shutdown waits for the stuck app.
Have to power off.
I've used msconfig to disable just about all non-ms startup & services
but put them back because it didn't help.

It's a real pain.
I'll try anything you suggest.
 
You cannot be running "XP" if IE8 is installed, it has to be either WinXP
SP2 or SP3. Which is it?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
 
PA Bear said:
You cannot be running "XP" if IE8 is installed, it has to be either WinXP
SP2 or SP3. Which is it?
Click to expand...

Not sure of the nomentclature but I believe it is called Win XP SP3

I shut down the cable modem and used msconfig to disable all non-MS services
and startups but I still had the problem.

If I then enable and start the ad-aware service and run the program it
checks 3 objects and freezes at avgsst?.dll (not sure about that letter).
Did it a few times (rebooting to unfreeze).

AVG9.0 but as I said I have the problem with avg not running (at least I set
it in msconfig/start disabled)
 
AAaron123 said:
PA Bear said:
You cannot be running "XP" if IE8 is installed, it has to be either
WinXP SP2 or SP3. Which is it?
Click to expand...

Not sure of the nomenclature but I believe it is called Win XP SP3

I shut down the cable modem and used msconfig to disable all non-MS
services and startups but I still had the problem.

If I then enable and start the ad-aware service and run the program it
checks 3 objects and freezes at avgsst?.dll (not sure about that
letter). Did it a few times (rebooting to unfreeze).

AVG9.0 but as I said I have the problem with avg not running (at least I
set it in msconfig/start disabled)
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?

What third-party firewall (if any)? None
Click to expand...
XP
Just about anything- vs2008, FireFox, Notepad, IE8.
Once when I was navigating the Start/All Programs the menu stuck open.
But other things may have been running at the same time.
Could the apps be waiting for some resource?
I have at times minimized a stuck app.
Sometimes nothing on the screen works.
Sometimes, after another gets stuck, I can use an app that is on the
screen.
Never been able to shutdown - I think shutdown waits for the stuck app.
Have to power off.
I've used msconfig to disable just about all non-ms startup & services
but put them back because it didn't help.

It's a real pain.
I'll try anything you suggest.

PA Bear [MS MVP] wrote:
WinXP SP2 or SP3? What apps?

AAaron123 wrote:
I having a problem with my system.

I might be using an application and it will become nonresponsive.

I can still move the window around with my mouse.

Move the mouse point over the app's client window and I get the busy
icon. But in the title bar I still get the arrow.

If I click the close x and then in the dialog box click EndNow, the
dialog box closes but nothing seems to change.

That is, I can click the x again an get the dialog box again (to no
avail).

I can continue to use my system but not that app.

But soon another app will freeze also.

I eventually have to boot to free up the unresponsive apps.


Could really use some help here.
Click to expand...
Click to expand...
Click to expand...

Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Download the executable rather than the .iso image, if one is
available.. it prompts you to insert a CD and burns the file, no problem.

Then run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html
 
What anti-virus application was installed BEFORE you installed AVG Free v9.0
and was your subscription still current when you installed AVG Free v9.0?

Is the Windows Firewall enabled? If not, can you enable it, reboot & find
it still enabled?

Is Automatic Updates enabled? Can you reach
http://windowsupdate.microsoft.com using IE8 and run a CUSTOM scan?

PA Bear said:
You cannot be running "XP" if IE8 is installed, it has to be either WinXP
SP2 or SP3. Which is it?
Click to expand...

Not sure of the nomentclature but I believe it is called Win XP SP3

I shut down the cable modem and used msconfig to disable all non-MS
services
and startups but I still had the problem.

If I then enable and start the ad-aware service and run the program it
checks 3 objects and freezes at avgsst?.dll (not sure about that letter).
Did it a few times (rebooting to unfreeze).

AVG9.0 but as I said I have the problem with avg not running (at least I
set
it in msconfig/start disabled)
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?

What third-party firewall (if any)? None




XP
Just about anything- vs2008, FireFox, Notepad, IE8.
Once when I was navigating the Start/All Programs the menu stuck open.
But other things may have been running at the same time.
Could the apps be waiting for some resource?
I have at times minimized a stuck app.
Sometimes nothing on the screen works.
Sometimes, after another gets stuck, I can use an app that is on the
screen.
Never been able to shutdown - I think shutdown waits for the stuck app.
Have to power off.
I've used msconfig to disable just about all non-ms startup & services
but put them back because it didn't help.

It's a real pain.
I'll try anything you suggest.

PA Bear [MS MVP] wrote:
WinXP SP2 or SP3? What apps?

AAaron123 wrote:
I having a problem with my system.

I might be using an application and it will become nonresponsive.

I can still move the window around with my mouse.

Move the mouse point over the app's client window and I get the busy
icon. But in the title bar I still get the arrow.

If I click the close x and then in the dialog box click EndNow, the
dialog box closes but nothing seems to change.

That is, I can click the x again an get the dialog box again (to no
avail).

I can continue to use my system but not that app.

But soon another app will freeze also.

I eventually have to boot to free up the unresponsive apps.


Could really use some help here.
Click to expand...
Click to expand...
Click to expand...
 
AAaron123 said:
PA Bear said:
You cannot be running "XP" if IE8 is installed, it has to be either
WinXP SP2 or SP3. Which is it?
Click to expand...

Not sure of the nomenclature but I believe it is called Win XP SP3

I shut down the cable modem and used msconfig to disable all non-MS
services and startups but I still had the problem.

If I then enable and start the ad-aware service and run the program it
checks 3 objects and freezes at avgsst?.dll (not sure about that
letter). Did it a few times (rebooting to unfreeze).

AVG9.0 but as I said I have the problem with avg not running (at least I
set it in msconfig/start disabled)
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?

What third-party firewall (if any)? None
Click to expand...
XP
Just about anything- vs2008, FireFox, Notepad, IE8.
Once when I was navigating the Start/All Programs the menu stuck open.
But other things may have been running at the same time.
Could the apps be waiting for some resource?
I have at times minimized a stuck app.
Sometimes nothing on the screen works.
Sometimes, after another gets stuck, I can use an app that is on the
screen.
Never been able to shutdown - I think shutdown waits for the stuck app.
Have to power off.
I've used msconfig to disable just about all non-ms startup & services
but put them back because it didn't help.

It's a real pain.
I'll try anything you suggest.

PA Bear [MS MVP] wrote:
WinXP SP2 or SP3? What apps?

AAaron123 wrote:
I having a problem with my system.

I might be using an application and it will become nonresponsive.

I can still move the window around with my mouse.

Move the mouse point over the app's client window and I get the busy
icon. But in the title bar I still get the arrow.

If I click the close x and then in the dialog box click EndNow, the
dialog box closes but nothing seems to change.

That is, I can click the x again an get the dialog box again (to no
avail).

I can continue to use my system but not that app.

But soon another app will freeze also.

I eventually have to boot to free up the unresponsive apps.


Could really use some help here.
Click to expand...
Click to expand...
Click to expand...

Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Download the executable rather than the .iso image, if one is
available.. it prompts you to insert a CD and burns the file, no problem.

Then run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html

--
Joe =o)





I notice I don't have the > added above
I created a bitdefender CD (only the iso was available)
But when I boot it it gets as far as bitdefender-scanner trying to update
and hangs there.

I tried a few times with the same result.

got Malwarebytes but when I try to run it I get something like:
unable to read the disk. you may not have permissions.

I believe that is a clue because I've had that happen before for
EacyCleaner.
Maybe the virus is being defensive.

I'll keep trying suggestions I've gotten.

thanks
 
AAaron123 said:
AAaron123 said:
PA Bear said:
You cannot be running "XP" if IE8 is installed, it has to be either
WinXP SP2 or SP3. Which is it?
Click to expand...

Not sure of the nomenclature but I believe it is called Win XP SP3

I shut down the cable modem and used msconfig to disable all non-MS
services and startups but I still had the problem.

If I then enable and start the ad-aware service and run the program it
checks 3 objects and freezes at avgsst?.dll (not sure about that
letter). Did it a few times (rebooting to unfreeze).

AVG9.0 but as I said I have the problem with avg not running (at leastI
set it in msconfig/start disabled)
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?

What third-party firewall (if any)? None
Click to expand...
AAaron123 wrote:
XP
Just about anything- vs2008, FireFox, Notepad, IE8.
Once when I was navigating the Start/All Programs the menu stuck open.
But other things may have been running at the same time.
Could the apps be waiting for some resource?
I have at times minimized a stuck app.
Sometimes nothing on the screen works.
Sometimes, after another gets stuck, I can use an app that is on the
screen.
Never been able to shutdown - I think shutdown waits for the stuck app.
Have to power off.
I've used msconfig to disable just about all non-ms startup & services
but put them back because it didn't help.

It's a real pain.
I'll try anything you suggest.

PA Bear [MS MVP] wrote:
WinXP SP2 or SP3? What apps?

AAaron123 wrote:
I having a problem with my system.

I might be using an application and it will become nonresponsive.

I can still move the window around with my mouse.

Move the mouse point over the app's client window and I get the busy
icon. But in the title bar I still get the arrow.

If I click the close x and then in the dialog box click EndNow, the
dialog box closes but nothing seems to change.

That is, I can click the x again an get the dialog box again (to no
avail).

I can continue to use my system but not that app.

But soon another app will freeze also.

I eventually have to boot to free up the unresponsive apps.


Could really use some help here.
Click to expand...
Click to expand...

Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Download the executable rather than the .iso image, if one is
available.. it prompts you to insert a CD and burns the file, no problem.

Then run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html
Click to expand...

I notice I don't have the > added above
I created a bitdefender CD (only the iso was available)
But when I boot it, it gets as far as bitdefender-scanner trying to
update and hangs there.

I tried a few times with the same result.

got Malwarebytes but when I try to run it I get something like:
unable to read the disk. you may not have permissions.

I believe that is a clue because I've had that happen before for
EacyCleaner.
Maybe the virus is being defensive.

I'll keep trying suggestions I've gotten.

thanks

When starting Bitdefender, during the long list of loaded utilities, you
might see a failed attempt to find an internet connection. That might
explain why it fails its update of virus definitions.. Could you use
another connection to the cable modem, one that Knoppix has a driver for?

With Malwarebytes, try renaming it, and then run it. Open Task Manager
and disable all running processes that you can. If the computer
crashes, reboot and don't stop that process.
 
Does this mean anything to you.

I ckeck the properties in mbam.exe and the
Group or Usernames box
contains a few usernames

When I try to run Malwarebytes it fails with
You don't have permissions...

when I recheck the properties the
Group or Usernames box
contains only the name:
Everyone


Does that identify the culprit?
 
AAaron123 said:
Does this mean anything to you.

I ckeck the properties in mbam.exe and the Group or Usernames box
contains a few usernames

When I try to run Malwarebytes it fails with
You don't have permissions...

when I recheck the properties the
Group or Usernames box
contains only the name:
Everyone


Does that identify the culprit?
Click to expand...

Something happens when I try to run SuperAntiSpyware

must mean something to somebody!
 
AAaron123 said:
Something happens when I try to run SuperAntiSpyware

must mean something to somebody!
Click to expand...

Yes: YOU'VE GOT A SERIOUS HIJACKWARE INFECTION (and I'll bet it was already
present when you installed AVG v9.0)!
 
PA Bear said:
Yes: YOU'VE GOT A SERIOUS HIJACKWARE INFECTION (and I'll bet it was
already present when you installed AVG v9.0)!
Click to expand...

Got a suggestion as to how I can get rid of it?
 
PA Bear said:
What anti-virus application was installed BEFORE you installed AVG Free
v9.0 and was your subscription still current when you installed AVG Free
v9.0?

Is the Windows Firewall enabled? If not, can you enable it, reboot & find
it still enabled?

Is Automatic Updates enabled? Can you reach
http://windowsupdate.microsoft.com using IE8 and run a CUSTOM scan?
Click to expand...


yes
It appeard to successfully install

Windows Malicious Software Removal Tool - November 2009 (KB890830)

But if I check again it still want to install it.
Been like this for a while

And when I shut down it will hang in
installing software
PA Bear said:
You cannot be running "XP" if IE8 is installed, it has to be either
WinXP
SP2 or SP3. Which is it?
Click to expand...

Not sure of the nomentclature but I believe it is called Win XP SP3

I shut down the cable modem and used msconfig to disable all non-MS
services
and startups but I still had the problem.

If I then enable and start the ad-aware service and run the program it
checks 3 objects and freezes at avgsst?.dll (not sure about that letter).
Did it a few times (rebooting to unfreeze).

AVG9.0 but as I said I have the problem with avg not running (at least I
set
it in msconfig/start disabled)
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)?

What third-party firewall (if any)? None





AAaron123 wrote:
XP
Just about anything- vs2008, FireFox, Notepad, IE8.
Once when I was navigating the Start/All Programs the menu stuck open.
But other things may have been running at the same time.
Could the apps be waiting for some resource?
I have at times minimized a stuck app.
Sometimes nothing on the screen works.
Sometimes, after another gets stuck, I can use an app that is on the
screen.
Never been able to shutdown - I think shutdown waits for the stuck app.
Have to power off.
I've used msconfig to disable just about all non-ms startup & services
but put them back because it didn't help.

It's a real pain.
I'll try anything you suggest.

PA Bear [MS MVP] wrote:
WinXP SP2 or SP3? What apps?

AAaron123 wrote:
I having a problem with my system.

I might be using an application and it will become nonresponsive.

I can still move the window around with my mouse.

Move the mouse point over the app's client window and I get the busy
icon. But in the title bar I still get the arrow.

If I click the close x and then in the dialog box click EndNow, the
dialog box closes but nothing seems to change.

That is, I can click the x again an get the dialog box again (to no
avail).

I can continue to use my system but not that app.

But soon another app will freeze also.

I eventually have to boot to free up the unresponsive apps.


Could really use some help here.
Click to expand...
Click to expand...
Click to expand...
 
AAaron123 said:
Got a suggestion as to how I can get rid of it?
Click to expand...

You betcha! Back-up any personal data (none of which should be considered
100% trustworthy at this point) then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Also see:

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx
 
I have a second disk on this machine, 500g. I'd like to save some of the
data but it biggg.
Can I simply delete ,say, all .dll, .exe files (and maybe something else you
might suggest) so that I can safely use that disk without formatting it?

If I had a lap top that had some sort of protection can I copy files to it
with out destroying it?

For example, your notes below, I'd like to have them available on another
computer while I'm fixing this one. But I'm afraid to copy them.




Thanks
 
PA said:
/NOW/ you top-post?
Click to expand...

I'll do what ever you perfer.
Does the above mean you like top-post?

A1. No.

A2. Yes but doing so may infect the other computer!
Click to expand...

Why is that? Can't, say, Avg 9 prevent infrection due to adding infected
files to a clean computer?

Just curious, how come nobody can build an infection removal for what I
have?


Thanks for helping
 
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