Application occasionally hangs - CSRSS seems to be the culprit.


G

Guest

We have an application at our company which runs off a network drive. Over
the last few months, this application will occasionally hang on some PCs. It
happens on perhaps 5% of our PCs. The application will work fine, but will
randomly hang when the bring it up. I've been doing some testing on a PC
where this issue happens. Using Filemon, I've noticed that it hangs when
CSRSS.exe is attempting to hit the network folder. On another PC, I've
noticed that CSRSS.exe is not even invoked when the application is started.
So the PC that has the problem invokes CSRSS. The one that doesn't have the
problem appears to NOT use CSRSS (during startup of the app). Any thoughts
on what may be different? Why would one use CSRSS and not the other?
Thank you,
Jay
 
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G

Guest

This is actually an in-house program - the developers are at our company.
They don't make any explicit calls to CSRSS. It's the exact same application
..exe out on the network - it's just that a few PCs seem to use CSRSS while
the majority of the others do not. It's the same OS version and same version
of CSRSS. The developer's really don't know why it gets invoked.

Thanks,
Jay

Dave Patrick said:
I'd contact the developer to see if this method is supported.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Jay said:
We have an application at our company which runs off a network drive.
Over
the last few months, this application will occasionally hang on some PCs.
It
happens on perhaps 5% of our PCs. The application will work fine, but
will
randomly hang when the bring it up. I've been doing some testing on a PC
where this issue happens. Using Filemon, I've noticed that it hangs when
CSRSS.exe is attempting to hit the network folder. On another PC, I've
noticed that CSRSS.exe is not even invoked when the application is
started.
So the PC that has the problem invokes CSRSS. The one that doesn't have
the
problem appears to NOT use CSRSS (during startup of the app). Any
thoughts
on what may be different? Why would one use CSRSS and not the other?
Thank you,
Jay
 
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D

Dave Patrick

Maybe this helps.

http://support.microsoft.com/kb/263201

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Jay said:
This is actually an in-house program - the developers are at our company.
They don't make any explicit calls to CSRSS. It's the exact same
application
.exe out on the network - it's just that a few PCs seem to use CSRSS while
the majority of the others do not. It's the same OS version and same
version
of CSRSS. The developer's really don't know why it gets invoked.

Thanks,
Jay

Dave Patrick said:
I'd contact the developer to see if this method is supported.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Jay said:
We have an application at our company which runs off a network drive.
Over
the last few months, this application will occasionally hang on some
PCs.
It
happens on perhaps 5% of our PCs. The application will work fine, but
will
randomly hang when the bring it up. I've been doing some testing on a
PC
where this issue happens. Using Filemon, I've noticed that it hangs
when
CSRSS.exe is attempting to hit the network folder. On another PC, I've
noticed that CSRSS.exe is not even invoked when the application is
started.
So the PC that has the problem invokes CSRSS. The one that doesn't
have
the
problem appears to NOT use CSRSS (during startup of the app). Any
thoughts
on what may be different? Why would one use CSRSS and not the other?
Thank you,
Jay
 

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