Any mobo mfr offer decent tech customer service?

  • Thread starter Thread starter Andy Axnot
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A

Andy Axnot

Has anyone here had a *good* tech support experience with a mobo
manufacturer?

I know this isn't easy for them. They must get a lot of difficult
questions/complaints from users who range from uninitiated newbies ("I
bought your mobo, how do I put it into my computer?") to enthusiasts who are
probably more technically sophisticated than the support reps.

And they are in a very cost-conscious business with thin profits, and would
prefer you deal with the seller.

But I also know that it can be done. Intel used to do it a few years ago.
Maybe they still do, I don't know, I use AMD processors these days.

Fortunately, I haven't had too many problems with my modest, definitely not
"bleeding edge", machines. But the few problems I have encountered were
helped not at all by the mobo makers. If I got any response at all it was a
canned "thanks for your business! we'll get back to you" reply. My friends
report the same. Requests for help/info to mobo makers just disappear down
a black hole.

Anybody here have better luck?

Andy
 
Andy Axnot said:
Has anyone here had a *good* tech support experience with a mobo
manufacturer?

I know this isn't easy for them. They must get a lot of difficult
questions/complaints from users who range from uninitiated newbies ("I
bought your mobo, how do I put it into my computer?") to enthusiasts who are
probably more technically sophisticated than the support reps.

And they are in a very cost-conscious business with thin profits, and would
prefer you deal with the seller.

But I also know that it can be done. Intel used to do it a few years ago.
Maybe they still do, I don't know, I use AMD processors these days.

Fortunately, I haven't had too many problems with my modest, definitely not
"bleeding edge", machines. But the few problems I have encountered were
helped not at all by the mobo makers. If I got any response at all it was a
canned "thanks for your business! we'll get back to you" reply. My friends
report the same. Requests for help/info to mobo makers just disappear down
a black hole.

Anybody here have better luck?

Andy
Click to expand...


I have used motherboards from BCM, ASUS, MSI, SOYO and most recently
DFI. I fully agree with your coment about the motherboard
manufacturers in general. I have found the following website to be a
good source of tech support.

http://www.amdmb.com/

The motherboard forums listed with factory representatives tend to
give quick answer turn around that is knowledgable. I have been
impressed with DFI from both a quality perspective as well as their
tech support from their online forum. In general, I think you will
find that the "enthusiast" oriented motherboard companies such as DFI
will provide better tech support.

My experience with AMD motherboards based on nVidia rather than VIA
chipsets has also been better (ie less need for tech suport).

Joe
 
Joe Ready said:
"Andy Axnot" <[email protected]> wrote in message


I have used motherboards from BCM, ASUS, MSI, SOYO and most recently
DFI. I fully agree with your coment about the motherboard
manufacturers in general. I have found the following website to be a
good source of tech support.

http://www.amdmb.com/

The motherboard forums listed with factory representatives tend to
give quick answer turn around that is knowledgable. I have been
impressed with DFI from both a quality perspective as well as their
tech support from their online forum. In general, I think you will
find that the "enthusiast" oriented motherboard companies such as DFI
will provide better tech support.

My experience with AMD motherboards based on nVidia rather than VIA
chipsets has also been better (ie less need for tech suport).

Joe
Click to expand...

Thanks for your reply, Joe. That site is interesting, especially the mobo
forums with company participation.

Too bad Asus doesn't participate.

Andy
 
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