Antispyware Update

[Guest]

I too have a problem with manual update on the
Antispyware Beta 1. I have loaded the Antispyware on
two XP Home machines running a simple network using
Internet Connection Sharing with a Linksys hub. The ICS
host machine produces the error message -- "Updates have
failed. AutoUpdater could not detect an Internet
Connection." The ICS client machine manaul update
works fine. (Both machine still connect to the internet
with all other programs.)

I've tried:

- Disabling Norton firewall

- Disabling Norton antivirus

- Removing and reinstalling Antispyware (the remove
apparently left behind some registry entries as my
settings were still there after reinstall.


I haven't found any other program problems on either
machine.











-----Original Message-----
From: "Bill Sanderson" <[email protected]>
Sent: 1/6/2005 9:05:48 PM
Subject: Re: Manual update fails

I've done a number of manual updates, on different
machines, as well as
automatic ones.

What kind of a network are you folks on that are having
this difficulty?
Can you describe the network and how it connects to the
Internet?

 

[Guest]

I should have made it clear that the automatic update
works on both machines - the only problem is manual
update on the ICS host.

 

[Jon G]

Heh, Now that's backwards. Out of curiousity what happens if you disable ICS
on the host temporarily, reboot and test? It shouldn't be having a problem
determining which connection to use but let's find out. Alternatively, what
happens if you temporarily assign the WAN Default Gateway to the ICS/LAN
connectoid? Let us know if you can test it out. You can simply re-enable ICS
after testing. I understand if you don't want to test it out

-Jon

 

[Guest]

Disabled the ICS host and, to my surprise, it still
didn't work. I think it may be a "bad" install. After
running the program uninstall, how do I remove the
leftover registry entries so it'll do a complete new
install?

 

[Jon G]

Thanks for replying. Let us know how things work out.

Do you have System Restore to use to move back to before you installed the
app? If so, easiest method

 

[Kenny Smith]

I also had to uninstall the beta..I could not establish a internet broadband
connection...What do we do??

 

[Bill Sanderson]

Updates were temporarily unavailable earlier today. I think that accounts
for the symptom that started this thread.

When you say you couldn't establish a internet broadband connection--say
more:

Did you run the product, scan, and remove something?

Have you tried using System Restore to restore to a restore point
established before the scan and remove operation?

 

[Timothy Holmes-Mitra]

Hey,
I'm experiencing the same problem. I'm running a linksys
router (seems to be the same router everyone else who is
having this problem is running). If anyone has any ideas
please let us know!

Later
Tim

 

[Guest]

I just got back in town and read one of your other posts
on resetting winsocks (ran netsh winsock reset). I tried
that and it fixed the problem -- thanks very much. I do
recall removing a "newdotnet" spyware from this machine
about 6 months ago (have both Spybot Search and Destroy
and LavaSoft Ad-Aware free versions installed).