Another USB device installation failing


G

Guest

Hi - got this error when plug and playing my logitechQuickCam Pro 5000 onto
Vista Home Pemium.

"Windows found driver software but encountered an error when trying to
install it.

Logitech USB Camera (Pro 5000)

An error occurred during the installation of the device:

The driver installation file is missing a necessary entry. This may be
because the INF was written for windows 95 or later...."

The device driver is Vista compatible and I have downloaded the latest one
from logitech with no success. Trawled the internet, trued updating my VCI
USB controller drivers, etc. etc.

Any ideas?

Thanks in advance...
 
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C

Cal Bear '66

Was the camera UNPLUGGED when you did the driver install? Did you leave the
camera UNPLUGGED until prompted to plug it in?
 
G

Guest

Yes - I plugged it in when prompted by the install wizard - although it
didn't work smoothly, because it didn't recognise that I had plugged it in -
I guess that's when the problem first manifested itself.
 
C

Cal Bear '66

With the camera plugged in, I would go to Device Manager and uninstall the
camera and ***check the box to delete driver files, if offered***. Go to Control
Panel > Programs and Features and uninstall the Logitech software. Reboot. And
try the software install again. Sometimes, it does seem to take some time to
detect the camera after it is connected.

You do have version 11 of the Logitech software, right?

http://www.logitech.com/index.cfm/s...ds/&cl=us,en?selectedcrid=405&selectedcid=243
 
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C

Cal Bear '66

Also, be sure to unplug the camera after to uninstall it.

P.S. I also have a QuickCam Pro 5000 with no problems.
 

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