N
norm
Bought a radeon 64mb ddr vivo some years ago; at least I thought I
did. Built a new system, moved the card and installed the latest
drivers/mmc and found that most of the mmc doesn't work. No error,
nothing... utilities such as file player won't run. All I want to do
is verify what kind of card this is since there's quite a few
different flavors. Read all the web pages and tried entering my p/n
number ("no record found"). The system info describes a different
card than what I bought. It seems to me that if anyone can recognize
the card it should be ati so I try sending them an e-mail. Yeah,
right. If you try describing your problem, they just redirect you to
a bunch of pages (READ THOSE THANK YOU AND THEY WERE NO HELP). Found
you have to enter some garbage string as a subject just to fool their
server so you can actually send them an e-mail. Then, after all this
hassle, they send me this stupid form reply. HEY ATI! ALL I WANT TO
KNOW IS WHAT IS THE VERSION OF THE CARD I BOUGHT????? THATS ALL. I
SENT YOU THE P/N NUMBER. SO JUST TELL ME WHAT THE STUPID CARD IS...
I GUESS I SHOULD HAVE KNOWN BETTER SINCE THESE ARE THE ONLY DISPLAY
DRIVERS I'VE USED IN THE PAST THAT CAN TRASH YOUR SYSTEM AND FORCE YOU
INTO REINSTALLING THE OS.
===================================================================
Prior to trying the suggestions listed below, ensure that
1. The most current version of DirectX is downloaded/installed for
your version of the Operating System. DirectX can be found on the
Microsoft website at
<http://www.microsoft.com/directx/homeuser/downloads/default.asp>
2. The most current Microsoft Critical Updates and Service Packs are
installed. The Windows Update webpage can be found at the on the
Microsoft website at
<http://v4.windowsupdate.microsoft.com/en/default.asp>.
3. The most current motherboard drivers are downloaded/installed (i.e.
AGP, IRQ, IDE Busmastering). The most current drivers for your
motherboard can be found on the motherboard manufacturers website.
4. The most current display driver is downloaded/installed for your
ATI product.
<http://www.ati.com/support/driver.html>
5. The most current sound card drivers have been installed.
===================================================================
ATI Driver and Software Installation Instructions for Radeon family of
products.
"This display driver is not compatible" error installing drivers under
Windows 2000/XP.
Ensure you are using the Reference driver if using a "Powered by AtI"
card. The drivers posted on the ATI website, will only install if a
retail ATI card is installed in the machine.
ATI provides graphics chips and technology to third party vendors or
partners. Graphic cards produced by these vendors may be identified
by the "POWERED BY ATI" logo.
For support information on your "POWERED BY ATI" partner product,
please visit:
<http://www.ati.com/support/partner/index.html>
If you require assistance identifying your "POWERED BY ATI" partner
product, please visit:
<http://www.ati.com/support/identify/>
Download and install the Reference Drivers located at
===================================================================
InstallShield Errors or Hangs during installation - Windows 2000/XP
1.Try emptying the Windows Temp folder.
- Click Start, Click Run, in the Open line, type temp, and then click
OK.
- Delete the contents of the TEMP folder and all the subfolders as
well.
2. Try Removing the InstallShield Installation Information Folder.
- Click Start, click Run, in the Open line, type c:\Program Files, and
then click OK.
- In the Program Files dialog box, click the InstallShield
Installation Information folder, and then click Delete.
- Close the Program Files box.
3. Try Removing the InstallShield folder.
A. First Set Windows to show all files.
- On the Desktop, double-click My Computer.
- Click Tools, and then click Folder Options.
- Click the View tab, and then click to select the "Show Hidden files
and folders" check box.
- Click APPLY and then OK.
B. Delete the InstallShield Folder.
- Click Start, and then click Run.
- In the Open box, type the following (including the quotation marks):
"c:\program files\common files\"
- Right-click the InstallShield folder, click Delete, and then click
Yes to confirm the deletion.
4. Try re-installing the ATI Software
===================================================================
How do I extend my desktop to the second monitor in Windows
98/98SE/ME/XP using an ATI dual head display adapter?
System hangs or freezes at random after installing ATI drivers:
This issue may be related to the allocation of resources, particularly
IRQs. You want to ensure that the ATI display adapter IS assigned and
NOT sharing an IRQ. Use the following webpage to check for possible
IRQ sharing or configuration issues.
For Windows XP please see the following page:
http://www.ati.com/support/infobase/howtowin2kxpirq.html
===================================================================
BIOS update/settings:
You may consider using these settings in your BIOS to help
troubleshoot your issue. If you are changing any of the options in
your BIOS, please be sure to note what you are changing and what it
was set to initially.
NOTE: These options may vary depending on the type/version of your
system. You may or may not have all these options. Please consider
changing the settings that correspond to those listed below.
- Video BIOS Shadow and Video BIOS Cacheable - DISABLED
- C8000-CBFFFF Shadow and CC000-CFFFF - DISABLED
- AGP Aperture size - 64 MB
- AGP Turbo - DISABLED
- VGA Frame Buffer and Primary Frame Buffer - DISABLED
- PnP OS installed - YES
- Assign IRQ for VGA - ENABLED
- Resource Control - AUTO
- AGP Bus Mastering - ENABLED
- VGA Palette Snooping - DISABLED
- Disable any UCSW or Write Combine options in the CMOS
- Disable any manual configuration of PCI by setting these options to
AUTO
- System Bios Cacheable - DISABLED
- Video BIOS Mode Cache - UC
- Try lowering the AGP support (i.e. from AGP 4X to AGP 2X). If this
resolves the issue, you may consider contacting the
motherboard/chipset vendor for more information regarding the GART
support available on the motherboard/chipset.
===================================================================
Ensure that Direct3D, DirectDraw and AGP Acceleration are all ENABLED.
1. Select START and then RUN
2. Type DXDIAG and then select the OK button
3. Select the DISPLAY TAB
===================================================================
PCI Cards
Try moving the ATI card to a different PCI slot.
===================================================================
System restarts to a Black Screen after installing the ATI Display
Drivers.
Assuming all the updates have been applied, try the following.
1. Try changing the refresh rate. If the monitor offers more than one
frequency, choose the lowest frequency first to ensure that the
display functions correctly.
- Click on START, SETTINGS, CONTROL PANEL
- Double click on the DISPLAY icon
- Click on the SETTINGS tab, then the ADVANCED button
- Click on the ADJUSTMENT tab, then the REFRESH RATE button.
- Ensure that the refresh rate is NOT set to "UNKNOWN".
2. Restart into SAFEMODE and uninstall the AGP portion of the
motherboard drivers.
If using a VIA chipset based motherboard, rerun the installation and
uninstall only the AGP drivers once prompted.
Most cases, the AGP or motherboard drivers can be uninstalled using
the Add/Remove Programs located in the Control Panel.
3. If your motherboard has onboard video, ensure that the onboard
video has been properly uninstalled.
4. Try lowering the Graphics Hardware Slider and then testing.
5. Check for a system bios update.
6. Try the card in another system.
7. If PCI, try the card in another PCI slot.
Uninstall and Reinstall the ATI Display Driver and ATI Multimedia
Center - Windows 2000/XP.
For more information please refer to
http://www.ati.com/support/faq/win2k/win2kdriverinstallation.html
for driver installation steps.
1. Uninstall the ATI Multimedia Center followed by the ATI Display
Driver.
Both are located in the ADD\REMOVE Programs under the control panel
2. Restart into SAFEMODE.
Hold Down the SHIFT key or tap the F8 key as your system restarts.
3. Remove all monitors and display adapters listed under Device
Manager.
To Access Device Manager under Windows 2000/XP
A. Right-Click My Computer
B. Click on PROPERTIES
C. Select the HARDWARE TAB
D. Select the DEVICE MANAGER BUTTON
4. Select START and then RUN. In the Open Field type REGEDIT followed
by selecting the OK button.
NOTE: Prior to making any changes please backup your system registry.
To backup the system registry.
A. Select and highlight My Computer in the Registry Editor
B. Select File and then Export
C. Export Registry File dialogue box will then appear
D. In the File Name Field type the name of the file (i.e. Backup)
E. Ensure that "ALL" is selected in the Export Range section
F. Select the SAVE button.
5. Remove the following registry keys:
NOTE: Not all keys will be available under every OS.
HKEY_CURRENT_USER\Software\ATI Technologies
HKEY_LOCAL_MACHINE\SOFTWARE\ATI
HKEY_LOCAL_MACHINE\SOFTWARE\ATI Technologies
6. Close the Registry Editor and restart the system
7. Allow the system to redetect the display adapter. Allow Windows to
install a default VGA graphics adapter.
NOTE: This will not occur under all operating systems.
8. Once prompted restart the system.
9. Windows will then redetect the monitor. Allow the system to install
standard monitor driver for your display
10. Install DirectX and then restart the system (located at
http://www.microsoft.com/directx)
11. Install the Video Capture Update - Restart once prompted (located
at http://www.microsoft.com/directx)
NOTE: If you have DirectX 8.1 installed you do not need to install the
Video Capture Update.
12. Install the ATI display drivers and then the ATI MMC - Restart
once prompted
13. Test the PC
===================================================================
Drivers and Frequently Asked Questions (FAQ's) :
Windows XP: http://www.ati.com/support/faq/winxp.html
did. Built a new system, moved the card and installed the latest
drivers/mmc and found that most of the mmc doesn't work. No error,
nothing... utilities such as file player won't run. All I want to do
is verify what kind of card this is since there's quite a few
different flavors. Read all the web pages and tried entering my p/n
number ("no record found"). The system info describes a different
card than what I bought. It seems to me that if anyone can recognize
the card it should be ati so I try sending them an e-mail. Yeah,
right. If you try describing your problem, they just redirect you to
a bunch of pages (READ THOSE THANK YOU AND THEY WERE NO HELP). Found
you have to enter some garbage string as a subject just to fool their
server so you can actually send them an e-mail. Then, after all this
hassle, they send me this stupid form reply. HEY ATI! ALL I WANT TO
KNOW IS WHAT IS THE VERSION OF THE CARD I BOUGHT????? THATS ALL. I
SENT YOU THE P/N NUMBER. SO JUST TELL ME WHAT THE STUPID CARD IS...
I GUESS I SHOULD HAVE KNOWN BETTER SINCE THESE ARE THE ONLY DISPLAY
DRIVERS I'VE USED IN THE PAST THAT CAN TRASH YOUR SYSTEM AND FORCE YOU
INTO REINSTALLING THE OS.
===================================================================
Prior to trying the suggestions listed below, ensure that
1. The most current version of DirectX is downloaded/installed for
your version of the Operating System. DirectX can be found on the
Microsoft website at
<http://www.microsoft.com/directx/homeuser/downloads/default.asp>
2. The most current Microsoft Critical Updates and Service Packs are
installed. The Windows Update webpage can be found at the on the
Microsoft website at
<http://v4.windowsupdate.microsoft.com/en/default.asp>.
3. The most current motherboard drivers are downloaded/installed (i.e.
AGP, IRQ, IDE Busmastering). The most current drivers for your
motherboard can be found on the motherboard manufacturers website.
4. The most current display driver is downloaded/installed for your
ATI product.
<http://www.ati.com/support/driver.html>
5. The most current sound card drivers have been installed.
===================================================================
ATI Driver and Software Installation Instructions for Radeon family of
products.
===================================================================
"This display driver is not compatible" error installing drivers under
Windows 2000/XP.
Ensure you are using the Reference driver if using a "Powered by AtI"
card. The drivers posted on the ATI website, will only install if a
retail ATI card is installed in the machine.
ATI provides graphics chips and technology to third party vendors or
partners. Graphic cards produced by these vendors may be identified
by the "POWERED BY ATI" logo.
For support information on your "POWERED BY ATI" partner product,
please visit:
<http://www.ati.com/support/partner/index.html>
If you require assistance identifying your "POWERED BY ATI" partner
product, please visit:
<http://www.ati.com/support/identify/>
Download and install the Reference Drivers located at
===================================================================
InstallShield Errors or Hangs during installation - Windows 2000/XP
1.Try emptying the Windows Temp folder.
- Click Start, Click Run, in the Open line, type temp, and then click
OK.
- Delete the contents of the TEMP folder and all the subfolders as
well.
2. Try Removing the InstallShield Installation Information Folder.
- Click Start, click Run, in the Open line, type c:\Program Files, and
then click OK.
- In the Program Files dialog box, click the InstallShield
Installation Information folder, and then click Delete.
- Close the Program Files box.
3. Try Removing the InstallShield folder.
A. First Set Windows to show all files.
- On the Desktop, double-click My Computer.
- Click Tools, and then click Folder Options.
- Click the View tab, and then click to select the "Show Hidden files
and folders" check box.
- Click APPLY and then OK.
B. Delete the InstallShield Folder.
- Click Start, and then click Run.
- In the Open box, type the following (including the quotation marks):
"c:\program files\common files\"
- Right-click the InstallShield folder, click Delete, and then click
Yes to confirm the deletion.
4. Try re-installing the ATI Software
===================================================================
How do I extend my desktop to the second monitor in Windows
98/98SE/ME/XP using an ATI dual head display adapter?
===================================================================
System hangs or freezes at random after installing ATI drivers:
This issue may be related to the allocation of resources, particularly
IRQs. You want to ensure that the ATI display adapter IS assigned and
NOT sharing an IRQ. Use the following webpage to check for possible
IRQ sharing or configuration issues.
For Windows XP please see the following page:
http://www.ati.com/support/infobase/howtowin2kxpirq.html
===================================================================
BIOS update/settings:
You may consider using these settings in your BIOS to help
troubleshoot your issue. If you are changing any of the options in
your BIOS, please be sure to note what you are changing and what it
was set to initially.
NOTE: These options may vary depending on the type/version of your
system. You may or may not have all these options. Please consider
changing the settings that correspond to those listed below.
- Video BIOS Shadow and Video BIOS Cacheable - DISABLED
- C8000-CBFFFF Shadow and CC000-CFFFF - DISABLED
- AGP Aperture size - 64 MB
- AGP Turbo - DISABLED
- VGA Frame Buffer and Primary Frame Buffer - DISABLED
- PnP OS installed - YES
- Assign IRQ for VGA - ENABLED
- Resource Control - AUTO
- AGP Bus Mastering - ENABLED
- VGA Palette Snooping - DISABLED
- Disable any UCSW or Write Combine options in the CMOS
- Disable any manual configuration of PCI by setting these options to
AUTO
- System Bios Cacheable - DISABLED
- Video BIOS Mode Cache - UC
- Try lowering the AGP support (i.e. from AGP 4X to AGP 2X). If this
resolves the issue, you may consider contacting the
motherboard/chipset vendor for more information regarding the GART
support available on the motherboard/chipset.
===================================================================
Ensure that Direct3D, DirectDraw and AGP Acceleration are all ENABLED.
1. Select START and then RUN
2. Type DXDIAG and then select the OK button
3. Select the DISPLAY TAB
===================================================================
PCI Cards
Try moving the ATI card to a different PCI slot.
===================================================================
System restarts to a Black Screen after installing the ATI Display
Drivers.
Assuming all the updates have been applied, try the following.
1. Try changing the refresh rate. If the monitor offers more than one
frequency, choose the lowest frequency first to ensure that the
display functions correctly.
- Click on START, SETTINGS, CONTROL PANEL
- Double click on the DISPLAY icon
- Click on the SETTINGS tab, then the ADVANCED button
- Click on the ADJUSTMENT tab, then the REFRESH RATE button.
- Ensure that the refresh rate is NOT set to "UNKNOWN".
2. Restart into SAFEMODE and uninstall the AGP portion of the
motherboard drivers.
If using a VIA chipset based motherboard, rerun the installation and
uninstall only the AGP drivers once prompted.
Most cases, the AGP or motherboard drivers can be uninstalled using
the Add/Remove Programs located in the Control Panel.
3. If your motherboard has onboard video, ensure that the onboard
video has been properly uninstalled.
4. Try lowering the Graphics Hardware Slider and then testing.
5. Check for a system bios update.
6. Try the card in another system.
7. If PCI, try the card in another PCI slot.
===================================================================
Uninstall and Reinstall the ATI Display Driver and ATI Multimedia
Center - Windows 2000/XP.
For more information please refer to
http://www.ati.com/support/faq/win2k/win2kdriverinstallation.html
for driver installation steps.
1. Uninstall the ATI Multimedia Center followed by the ATI Display
Driver.
Both are located in the ADD\REMOVE Programs under the control panel
2. Restart into SAFEMODE.
Hold Down the SHIFT key or tap the F8 key as your system restarts.
3. Remove all monitors and display adapters listed under Device
Manager.
To Access Device Manager under Windows 2000/XP
A. Right-Click My Computer
B. Click on PROPERTIES
C. Select the HARDWARE TAB
D. Select the DEVICE MANAGER BUTTON
4. Select START and then RUN. In the Open Field type REGEDIT followed
by selecting the OK button.
NOTE: Prior to making any changes please backup your system registry.
To backup the system registry.
A. Select and highlight My Computer in the Registry Editor
B. Select File and then Export
C. Export Registry File dialogue box will then appear
D. In the File Name Field type the name of the file (i.e. Backup)
E. Ensure that "ALL" is selected in the Export Range section
F. Select the SAVE button.
5. Remove the following registry keys:
NOTE: Not all keys will be available under every OS.
HKEY_CURRENT_USER\Software\ATI Technologies
HKEY_LOCAL_MACHINE\SOFTWARE\ATI
HKEY_LOCAL_MACHINE\SOFTWARE\ATI Technologies
6. Close the Registry Editor and restart the system
7. Allow the system to redetect the display adapter. Allow Windows to
install a default VGA graphics adapter.
NOTE: This will not occur under all operating systems.
8. Once prompted restart the system.
9. Windows will then redetect the monitor. Allow the system to install
standard monitor driver for your display
10. Install DirectX and then restart the system (located at
http://www.microsoft.com/directx)
11. Install the Video Capture Update - Restart once prompted (located
at http://www.microsoft.com/directx)
NOTE: If you have DirectX 8.1 installed you do not need to install the
Video Capture Update.
12. Install the ATI display drivers and then the ATI MMC - Restart
once prompted
13. Test the PC
===================================================================
Drivers and Frequently Asked Questions (FAQ's) :
Windows XP: http://www.ati.com/support/faq/winxp.html