An unknown error has occurred

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G

Guest

This is so weird. I have read some of the other posts, and tried the fix
which was shown, but to no avail (Microsoft says that fix doesn't apply to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried doing a
system restore, scanning for viruses and spyware, getting Windows Defender to
check for problems. I do have Vista. It seemed to straighten itself out
this morning, but now it's doing the same thing again. Any ideas?
 
Gary, this is what I get when I try to download email. When I try to delete
or send, it just says an Unknown Error has Occurred. I left my account name
off for security reasons.

An unknown error has occurred. Account: '', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x80004005

Gary VanderMolen said:
Right-click on the error message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


kssams said:
This is so weird. I have read some of the other posts, and tried the fix
which was shown, but to no avail (Microsoft says that fix doesn't apply to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried doing a
system restore, scanning for viruses and spyware, getting Windows Defender to
check for problems. I do have Vista. It seemed to straighten itself out
this morning, but now it's doing the same thing again. Any ideas?
Click to expand...
Click to expand...
 
One possibility is that this problem is caused by an incompatible
antivirus. Windows Mail is not compatible with most McAfee and
Norton security programs. Those will need to be uninstalled,
not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS-MVP WLM]


kssams said:
Gary, this is what I get when I try to download email. When I try to delete
or send, it just says an Unknown Error has Occurred. I left my account name
off for security reasons.

An unknown error has occurred. Account: '', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x80004005

Gary VanderMolen said:
Right-click on the error message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


kssams said:
This is so weird. I have read some of the other posts, and tried the fix
which was shown, but to no avail (Microsoft says that fix doesn't apply to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried doing a
system restore, scanning for viruses and spyware, getting Windows Defender to
check for problems. I do have Vista. It seemed to straighten itself out
this morning, but now it's doing the same thing again. Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
We have TrendMicro PC-Cillin and have never had this problem previously,
unless a new update has caused the problem. I will try this suggestion and
let you know if this worked.

Gary VanderMolen said:
One possibility is that this problem is caused by an incompatible
antivirus. Windows Mail is not compatible with most McAfee and
Norton security programs. Those will need to be uninstalled,
not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS-MVP WLM]


kssams said:
Gary, this is what I get when I try to download email. When I try to delete
or send, it just says an Unknown Error has Occurred. I left my account name
off for security reasons.

An unknown error has occurred. Account: '', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x80004005

Gary VanderMolen said:
Right-click on the error message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


This is so weird. I have read some of the other posts, and tried the fix
which was shown, but to no avail (Microsoft says that fix doesn't apply to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried doing a
system restore, scanning for viruses and spyware, getting Windows Defender to
check for problems. I do have Vista. It seemed to straighten itself out
this morning, but now it's doing the same thing again. Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
Yes, let us know. We've seen other reports saying a recent update
to Trend Micro AV caused this incompatibility.

--
Gary VanderMolen [MS-MVP WLM]


kssams said:
We have TrendMicro PC-Cillin and have never had this problem previously,
unless a new update has caused the problem. I will try this suggestion and
let you know if this worked.

Gary VanderMolen said:
One possibility is that this problem is caused by an incompatible
antivirus. Windows Mail is not compatible with most McAfee and
Norton security programs. Those will need to be uninstalled,
not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS-MVP WLM]


kssams said:
Gary, this is what I get when I try to download email. When I try to delete
or send, it just says an Unknown Error has Occurred. I left my account name
off for security reasons.

An unknown error has occurred. Account: '', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x80004005

:

Right-click on the error message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


This is so weird. I have read some of the other posts, and tried the fix
which was shown, but to no avail (Microsoft says that fix doesn't apply to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried doing a
system restore, scanning for viruses and spyware, getting Windows Defender to
check for problems. I do have Vista. It seemed to straighten itself out
this morning, but now it's doing the same thing again. Any ideas?
Click to expand...
Click to expand...
Click to expand...
 
kssams said:
This is so weird. I have read some of the other posts, and tried the fix
which was shown, but to no avail (Microsoft says that fix doesn't apply to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried doing a
system restore, scanning for viruses and spyware, getting Windows Defender to
check for problems. I do have Vista. It seemed to straighten itself out
this morning, but now it's doing the same thing again. Any ideas?
Click to expand...
 
Showing the full error message would get you help faster.

For the fix, I assume you tried both the 32-bit version and the 64-bit
version? Whichever was the wrong one for your system would
probably say that.

Who is your email provider (probably also your internet provider)?
 
Here is the full error message:

An unknown error has occurred. Account: '', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x80004005. I also
get the unknown error message when trying to delete messages and send
messages.

I left out the account name for security reasons.

I did try both the 32 bit and 64 bit versions. Neither were deemed
appropriate!

Email is Comcast, and IE for the browser, though the internet service is
Comcast.

I have sent an email to TrendMicro to see if that is the problem. If I exit
out of TrendMicro all together, so that it's not running (but still
installed), it doesn't help.

ARRGH!
 
A recent version of the Trend antivirus program is known to cause
problems in Windows Mail. It probably needs to be uninstalled,
not just disabled, to stop the problem.
 
I went ahead and installed Windows Live Mail without uninstalling TrendMicro.
Hopefully TrendMicro will fix this situation. If not, Windows Live Mail
works fine.

Thanks for your help. I didn't even know that Windows Live Mail even exists!



Gary VanderMolen said:
You might try uninstalling your antivirus program.
If that does not help, I suggest upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview
--
Gary VanderMolen [MS-MVP WLM]


kssams said:
Unfortunately, that did not help. :(
Click to expand...
Click to expand...
 
Glad to hear that WLM seems to be working out for you.
WLM seems to be less sensitive to interference from antivirus
programs than WM, but if a problem develops, you'll know what
to do.

--
Gary VanderMolen [MS-MVP WLM]


kssams said:
I went ahead and installed Windows Live Mail without uninstalling TrendMicro.
Hopefully TrendMicro will fix this situation. If not, Windows Live Mail
works fine.

Thanks for your help. I didn't even know that Windows Live Mail even exists!



Gary VanderMolen said:
You might try uninstalling your antivirus program.
If that does not help, I suggest upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview
--
Gary VanderMolen [MS-MVP WLM]


kssams said:
Unfortunately, that did not help. :(


:

Have you checked the button for My server requires authentication

and tried changing the outgoing port to 587?

http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686


--
http://get.live.com/wlmail/overview

Here is the full error message:

An unknown error has occurred. Account: '', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x80004005. I
also
get the unknown error message when trying to delete messages and send
messages.

I left out the account name for security reasons.

I did try both the 32 bit and 64 bit versions. Neither were deemed
appropriate!

Email is Comcast, and IE for the browser, though the internet service is
Comcast.

I have sent an email to TrendMicro to see if that is the problem. If I
exit
out of TrendMicro all together, so that it's not running (but still
installed), it doesn't help.

ARRGH!



:




:

This is so weird. I have read some of the other posts, and tried the
fix
which was shown, but to no avail (Microsoft says that fix doesn't
apply
to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried
doing a
system restore, scanning for viruses and spyware, getting Windows
Defender to
check for problems. I do have Vista. It seemed to straighten itself
out
this morning, but now it's doing the same thing again. Any ideas?

Showing the full error message would get you help faster.

For the fix, I assume you tried both the 32-bit version and the 64-bit
version? Whichever was the wrong one for your system would
probably say that.

Who is your email provider (probably also your internet provider)?
Click to expand...
Click to expand...
Click to expand...
 
You know what!!!! For the cost of these #@#@# programs you would think
someone could get off their back ends and fix the problem. I should not have
to try all these magic tricks to do something as simple as DELETE MY
EMAIL!!!!!!! TRY SOMETHING NEW FIX THE THE
PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gary VanderMolen said:
Glad to hear that WLM seems to be working out for you.
WLM seems to be less sensitive to interference from antivirus
programs than WM, but if a problem develops, you'll know what
to do.

--
Gary VanderMolen [MS-MVP WLM]


kssams said:
I went ahead and installed Windows Live Mail without uninstalling TrendMicro.
Hopefully TrendMicro will fix this situation. If not, Windows Live Mail
works fine.

Thanks for your help. I didn't even know that Windows Live Mail even exists!



Gary VanderMolen said:
You might try uninstalling your antivirus program.
If that does not help, I suggest upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview
--
Gary VanderMolen [MS-MVP WLM]


Unfortunately, that did not help. :(


:

Have you checked the button for My server requires authentication

and tried changing the outgoing port to 587?

http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686


--
http://get.live.com/wlmail/overview

Here is the full error message:

An unknown error has occurred. Account: '', Server: 'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x80004005. I
also
get the unknown error message when trying to delete messages and send
messages.

I left out the account name for security reasons.

I did try both the 32 bit and 64 bit versions. Neither were deemed
appropriate!

Email is Comcast, and IE for the browser, though the internet service is
Comcast.

I have sent an email to TrendMicro to see if that is the problem. If I
exit
out of TrendMicro all together, so that it's not running (but still
installed), it doesn't help.

ARRGH!



:




:

This is so weird. I have read some of the other posts, and tried the
fix
which was shown, but to no avail (Microsoft says that fix doesn't
apply
to my
system). I can't delete out messages, or send messages, or download
messages. When I try to download I get error 0x80004005. I've tried
doing a
system restore, scanning for viruses and spyware, getting Windows
Defender to
check for problems. I do have Vista. It seemed to straighten itself
out
this morning, but now it's doing the same thing again. Any ideas?

Showing the full error message would get you help faster.

For the fix, I assume you tried both the 32-bit version and the 64-bit
version? Whichever was the wrong one for your system would
probably say that.

Who is your email provider (probably also your internet provider)?
Click to expand...
Click to expand...
Click to expand...
 
YES, LETS GET MICROSOFT TO FIX THE PROBLEM IT IS THEIR PROGRAM AND THEY ARE
CHARGING ENOUGH FOR IT ---- IF IT DIDN'T WORK THEY SHOULD NOT HAVE SOLD IT
BUT SINCE THEY DID SELL IT THEY SHOULD FIX IT FIX IT FIX IT I AM SO TIRED OF
PLAYING AROUND WITH THE @#@#@# DELETE AND MY EMAIL IS JUST BUILDING UP UP AND
UP USING UP SPACE........
 
I've been using Windows Mail and Windows Live Mail ever since they were
released, with no problems.

If the FREE Windows Mail, or the FREE Windows Live Mail don't do what you
want, then you might try the FREE Thunderbird, Eudora, Opera, Pegasus or
other programs.

Or purchase the more robust Outlook program.



BONNY1957 said:
You know what!!!! For the cost of these #@#@# programs you would think
someone could get off their back ends and fix the problem. I should not
have
to try all these magic tricks to do something as simple as DELETE MY
EMAIL!!!!!!! TRY SOMETHING NEW FIX THE THE
PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gary VanderMolen said:
Glad to hear that WLM seems to be working out for you.
WLM seems to be less sensitive to interference from antivirus
programs than WM, but if a problem develops, you'll know what
to do.

--
Gary VanderMolen [MS-MVP WLM]


kssams said:
I went ahead and installed Windows Live Mail without uninstalling
TrendMicro.
Hopefully TrendMicro will fix this situation. If not, Windows Live
Mail
works fine.

Thanks for your help. I didn't even know that Windows Live Mail even
exists!



:

You might try uninstalling your antivirus program.
If that does not help, I suggest upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview
--
Gary VanderMolen [MS-MVP WLM]


Unfortunately, that did not help. :(


:

Have you checked the button for My server requires authentication

and tried changing the outgoing port to 587?

http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686


--
http://get.live.com/wlmail/overview

Here is the full error message:

An unknown error has occurred. Account: '', Server:
'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
0x80004005. I
also
get the unknown error message when trying to delete messages and
send
messages.

I left out the account name for security reasons.

I did try both the 32 bit and 64 bit versions. Neither were
deemed
appropriate!

Email is Comcast, and IE for the browser, though the internet
service is
Comcast.

I have sent an email to TrendMicro to see if that is the problem.
If I
exit
out of TrendMicro all together, so that it's not running (but
still
installed), it doesn't help.

ARRGH!



:




:

This is so weird. I have read some of the other posts, and
tried the
fix
which was shown, but to no avail (Microsoft says that fix
doesn't
apply
to my
system). I can't delete out messages, or send messages, or
download
messages. When I try to download I get error 0x80004005.
I've tried
doing a
system restore, scanning for viruses and spyware, getting
Windows
Defender to
check for problems. I do have Vista. It seemed to
straighten itself
out
this morning, but now it's doing the same thing again. Any
ideas?

Showing the full error message would get you help faster.

For the fix, I assume you tried both the 32-bit version and the
64-bit
version? Whichever was the wrong one for your system would
probably say that.

Who is your email provider (probably also your internet
provider)?
Click to expand...
Click to expand...
Click to expand...
 
The problem certainly does occur with Windows Mail. We have hundreds of
e-mails which we cannot delete. Never had any problems with Outlook Express
and XP. It's gotta be Vista.

Dave said:
I've been using Windows Mail and Windows Live Mail ever since they were
released, with no problems.

If the FREE Windows Mail, or the FREE Windows Live Mail don't do what you
want, then you might try the FREE Thunderbird, Eudora, Opera, Pegasus or
other programs.

Or purchase the more robust Outlook program.



BONNY1957 said:
You know what!!!! For the cost of these #@#@# programs you would think
someone could get off their back ends and fix the problem. I should not
have
to try all these magic tricks to do something as simple as DELETE MY
EMAIL!!!!!!! TRY SOMETHING NEW FIX THE THE
PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gary VanderMolen said:
Glad to hear that WLM seems to be working out for you.
WLM seems to be less sensitive to interference from antivirus
programs than WM, but if a problem develops, you'll know what
to do.

--
Gary VanderMolen [MS-MVP WLM]


I went ahead and installed Windows Live Mail without uninstalling
TrendMicro.
Hopefully TrendMicro will fix this situation. If not, Windows Live
Mail
works fine.

Thanks for your help. I didn't even know that Windows Live Mail even
exists!



:

You might try uninstalling your antivirus program.
If that does not help, I suggest upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview
--
Gary VanderMolen [MS-MVP WLM]


Unfortunately, that did not help. :(


:

Have you checked the button for My server requires authentication

and tried changing the outgoing port to 587?

http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686


--
http://get.live.com/wlmail/overview

Here is the full error message:

An unknown error has occurred. Account: '', Server:
'mail.comcast.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
0x80004005. I
also
get the unknown error message when trying to delete messages and
send
messages.

I left out the account name for security reasons.

I did try both the 32 bit and 64 bit versions. Neither were
deemed
appropriate!

Email is Comcast, and IE for the browser, though the internet
service is
Comcast.

I have sent an email to TrendMicro to see if that is the problem.
If I
exit
out of TrendMicro all together, so that it's not running (but
still
installed), it doesn't help.

ARRGH!



:




:

This is so weird. I have read some of the other posts, and
tried the
fix
which was shown, but to no avail (Microsoft says that fix
doesn't
apply
to my
system). I can't delete out messages, or send messages, or
download
messages. When I try to download I get error 0x80004005.
I've tried
doing a
system restore, scanning for viruses and spyware, getting
Windows
Defender to
check for problems. I do have Vista. It seemed to
straighten itself
out
this morning, but now it's doing the same thing again. Any
ideas?

Showing the full error message would get you help faster.

For the fix, I assume you tried both the 32-bit version and the
64-bit
version? Whichever was the wrong one for your system would
probably say that.

Who is your email provider (probably also your internet
provider)?
Click to expand...
Click to expand...
Click to expand...
 
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