All Dialup Connections Suddenly Fail

[Andrew Green]

Hi,

I have a really odd problem with my Vista Ultimate install. Yesterday
all my dial up networking connections (to remote client sites and
internet) were working fine but today I can't get any of them to work.

I have tried 3 different modems and countless different dialup
providers and I always get the following error logged into the event
log:

Event ID: 20227
Source: RasClient

CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
connection named ANZ BCTG which has failed. The error code returned on
failure is 31.

I have called Microsoft to log a priority support call but was told
there is no support at Microsoft for Vista until 1st Feb.

Can someone please tell me what error 31 means?

Thanks,
Andrew

 

[Chad Harris]

Hi,

I have a really odd problem with my Vista Ultimate install. Yesterday
all my dial up networking connections (to remote client sites and
internet) were working fine but today I can't get any of them to work.

I have tried 3 different modems and countless different dialup
providers and I always get the following error logged into the event
log:

Event ID: 20227
Source: RasClient

CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
connection named ANZ BCTG which has failed. The error code returned on
failure is 31.

I have called Microsoft to log a priority support call but was told
there is no support at Microsoft for Vista until 1st Feb.

Can someone please tell me what error 31 means?

Thanks,
Andrew

 

[Chad Harris]

 

[Chad Harris]

Hi,

I have a really odd problem with my Vista Ultimate install. Yesterday
all my dial up networking connections (to remote client sites and
internet) were working fine but today I can't get any of them to work.

I have tried 3 different modems and countless different dialup
providers and I always get the following error logged into the event
log:

Event ID: 20227
Source: RasClient

CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
connection named ANZ BCTG which has failed. The error code returned on
failure is 31.

I have called Microsoft to log a priority support call but was told
there is no support at Microsoft for Vista until 1st Feb.

Can someone please tell me what error 31 means?

Thanks,
Andrew

 

[Chad Harris]

Hi,

I have a really odd problem with my Vista Ultimate install. Yesterday
all my dial up networking connections (to remote client sites and
internet) were working fine but today I can't get any of them to work.

I have tried 3 different modems and countless different dialup
providers and I always get the following error logged into the event
log:

Event ID: 20227
Source: RasClient

CoID={522ABF49-21DA-484F-8545-A66EB61591F0}: The user **** dialed a
connection named ANZ BCTG which has failed. The error code returned on
failure is 31.

I have called Microsoft to log a priority support call but was told
there is no support at Microsoft for Vista until 1st Feb.

Can someone please tell me what error 31 means?

Thanks,
Andrew

 

[Chad Harris]

Andrew--

1) Any help in errors from Event Viewer?
2) I doubt your modem needs an update.
3) How about trying system restore to pointe before you lost the connection?

I can't find anything helpful on the error info you gave.

CH

 

[Andrew Green]

Hi,

The event viewer only shows the information listed below, clicking the
online link takes me to a Microsoft webpage that says there is no
additional information on that particular error.

I have tried a system restore that I know it worked but I still get
the same error.

I'll take the laptop to an alternate location and try it from there, I
guess its possible the phone line has somehow changed.

Thanks for your suggestions.

Andrew