adobe reader won't install - NOT temp folder issue

[Guest]

Not sure if this is specific to adobe reader install or not.
I downloaded the install exe to my machine and am executing it from there.
It starts (asks permission to continue) and then completely stalls.
TaskManager shows the install exe as running.
I have User Account Control turned on.
Any ideas? I searched adobe's site and didn't find anything.
thanks.

 

[Andrew McLaren]

Not sure if this is specific to adobe reader install or not.
I downloaded the install exe to my machine and am executing it from there.
It starts (asks permission to continue) and then completely stalls.
TaskManager shows the install exe as running.
I have User Account Control turned on.
Any ideas? I searched adobe's site and didn't find anything.

Hi Liz

Just a stab in the dark but ... first, use Task manager to kill any running
instances of install.exe. Then, right-click the Adobe Reader setup exe, and
choose "Run as Administrator" from the menu. This will launch setup with a
full admin token, by-passing the need to elevate via UAC prompt along the
way.

As a general health-and-wellness thing, make sure also that you have
uninstalled any previous versions of the Reader before starting setup.

Other folks may have additonal ideas.

 

[Rick Rogers]

Hi,

Right click the install file, use 'run as administrator'.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Guest]

thanks for the quick response.
I had already tried that, but for good measure, tried it again - didn't work.
Verified adobe reader not installed.
Killed running install exe via task manager.
Then ran it again as administrator.
Asked for permission to continue, then stalled, just like before.

 

[Taibear ios]

I have installed acrobat many times on vista... no problem.
Disable your antivirus and try again

if all fails there is a smaller far faster and according to many far
superior pdf reader *free
http://www.foxitsoftware.com/downloads/

 

[Andrew McLaren]

thanks for the quick response.
I had already tried that, but for good measure, tried it again - didn't
work.
Verified adobe reader not installed.
Killed running install exe via task manager.
Then ran it again as administrator.
Asked for permission to continue, then stalled, just like before.

Hmmm ... something is messed up, then. Try this:

- open a command prompt as Administrator

- cd to directory containing your AdbeRdr810_en_US.exe file

- run this command "AdbeRdr810_en_US.exe -nos_ne"
The "-nos_ne" tells the installer to unpack the setup files, but no
actually launch the installation process.

- the files are unpacked in directory "%TEMP%\Temp\Adobe Reader 8"
for example: "C:\Users\ADMINI~1\AppData\Local\Temp\Adobe Reader 8"

- cd "%TEMP%\Temp\Adobe Reader 8"

- run this command:

setup /l

(that's a lower-case "L")

The "/l" parameter causes Setup.exe to create an error log file called
Bootstrap.log in the %TEMP% directory. After the installation fails, examine
Bootstrap.log to see what errors it reports. This may explain why it is
failing.

You can also pass MSIexec parameters to setup.exe, to get additional MSI
logging ... not sure of the exact syntax though. If you google on "Adobe
reader setup bootstrap.log" you should fin a few hits.

Hope it helps,

 

[Guest]

How do I open a command prompt as administrator? I did Start/Run 'cmd' and
opened a command prompt that way. Followed your instructions and again it
hung after running the exe (checked to see if the subdir in temp directory
was created, but no).
thanks.

 

[Guest]

Disabled antivirus, but the problem persists.
thanks for the tip!

 

[Andrew McLaren]

How do I open a command prompt as administrator? I did Start/Run 'cmd'
and
opened a command prompt that way. Followed your instructions and again it
hung after running the exe (checked to see if the subdir in temp directory

Right-click the Command Prompt icon in Start Menu and choose "run as
Administrator".

 

[Andrew McLaren]

You can also pass MSIexec parameters to setup.exe, to get additional MSI

logging ... not sure of the exact syntax though. If you google on "Adobe
reader setup bootstrap.log" you should fin a few hits.

I figured out teh syntax. After you unpack the setup files with "-nos_ne",
change to the directory containing the unpacked SETUP.EXE and AcroRead.msi
files, and then run this command:

C:\FOO>setup /l /msi /l*vx reader.log

(That's a lower-case "L" after both switches)

This will create 2 log files -

1) %TEMP%\Bootstrap.log, created by SETUP.EXE

2) reader.log created by MSIExec.

The "reader.log" will be *extremely* detailed, it will show you every single
action taken by the installer. Study this file, to work out why the
installation is failing on your machine.

 

[Lang Murphy]

Disabled antivirus, but the problem persists.
thanks for the tip!

I, too, have installed Acrobat 8 on a few different PC's running Vista
Ultimate without issue. I do -not- have UAC disabled. So... don't think that
would be the issue. I'm running Avast AV here...

Have you checked the Run key in the registry to see what's loading when the
system boots?

Lang