Administrator

[Dingbat]

Hi.
We're on a network and all the pcs only have one user and therefore I am
administrator of all.
One pc now won't let me access stuff. When I try and go into Windows
defender or Manage windows start up programs, a window comes up saying
"contact Administrator". ??
Can't access folder options either.

There's a virus on it (darn kids) which I'm trying to get rid of (despite
having McAfee, Windows defender, Ad-Aware and Stinger). Could it be the
virus causing this? which is hard of course to get rid of if I can't have
any access to security files.

Any advice?
Jen

 

[Peter Foldes]

Jen

Do the following and then report back

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/ Run it in both Safe and in Normal mode

MalwareBytes
http://www.malwarebytes.com/ Run this in Normal mode ONLY not in Safe mode

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx



--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

 

[Bob]

What makes you think the PC is infected?

 

[Dingbat]

Thank you Peter
I'm afraid when I try and install them a window says 'Windows installer has
stopped working'
How can I get round this?
J

 

[Dingbat]

McAfee pops up with Trojan found not to mention the incredibly poor
performance
J

 

[meerkat]

McAfee pops up with Trojan found not to mention the incredibly poor
performance
J

Hi Jen, you might be able to attack it with a Linux based CD.
I`ve just today, D/loaded the latest version of F-Secures latest
rescue CD for use.
It comes as an ISO file and you burn it to a CD yourself.
Have you got a machine that can burn ISO files to CD ??.

 

[Dingbat]

yep I do

Hi Jen, you might be able to attack it with a Linux based CD.
I`ve just today, D/loaded the latest version of F-Secures latest
rescue CD for use.
It comes as an ISO file and you burn it to a CD yourself.
Have you got a machine that can burn ISO files to CD ??.

 

[meerkat]

yep I do

Now you`re making me top post, so everything follows in order %> ).
Right, go here
http://www.f-secure.com/linux-weblog/2009/09/22/rescue-cd-311/
And D/load and burn the CD.
Then stick it in the duff machine, and boot from the CD.
And use the software on it, to try to find the cause of your problem.
Best of luck.

 

[Bob]

Does McAfee give you the option to delete the Trojan?

 

[Dingbat]

Yes it say it deleted it and I need to reboot but then it does it again and
again

 

[Dingbat]

Ok I managed to restore to an earlier point. It only gave me one choice.
Anyhow that enabled me to install the 2 software Peter you suggested and
YAY! running sooooooooooo much better and McAfee not popping up.
A bit annoying that I got more out of free software than I did out of 50 odd
pounds of Antivirus security PLUS when I tried to get help online, was told
I had to pay a sum for their Virus Removal section to deal with it!!! Not
good.

Thank you for your help
J