Address book ambiguities

[Jack Schitt]

Hi all, this one has been bugging me for a while:

A contact (say Mr John Doe) has 2 email addresses, ie one for work, one for
home. I have created a single contact which I note allows for up to 3 email
addresses to be entered, of which I have completed 2.

In the field situated below the email address in the address book contact
editor, labelled "Display as:" I enter "Doe, John (Work)" and "Doe, John
(Home)" as appropriate. The "full name" (common throughout) reads "Mr John
Doe" and the "File As:" appears as "Doe, John".

When I create a new outgoing email, I click on "To" to select the address
from the address book, but both email addresses appear as "John Doe", and I
cannot tell prior to selecting one of them which of the two email addresses
applies to which entry. The display in the "Name Field" of the "To:" dialog
box does not match any of the field entries in the address book. Ideally I
would want it to be shown as teh "Display as:" field. At the very least I
want it sorted by surname.

 

[Brian Tillman]

When I create a new outgoing email, I click on "To" to select the
address from the address book, but both email addresses appear as
"John Doe", and I cannot tell prior to selecting one of them which of
the two email addresses applies to which entry. The display in the
"Name Field" of the "To:" dialog box does not match any of the field
entries in the address book. Ideally I would want it to be shown as
teh "Display as:" field. At the very least I want it sorted by
surname.

Stating your Outlook version is always a good idea. For OL 2002/2003, click
Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select Outlook Address Book and click Change. Pick the desired
"File As" order.

 

[Jack Schitt]

Stating your Outlook version is always a good idea. For OL 2002/2003, click
Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select Outlook Address Book and click Change. Pick the desired
"File As" order.

Thanks. It is OL version 2002.

Your suggestion is certainly an improvement, in that it fulfils my
requirement that "At the very least I want it sorted by surname", which it
now does thanks to your suggestion.

However, the fundamental problem still remains: Instead of having two
address listings that appear as "John Doe" I now have two address listings
that appear as "Doe, John", with nothing to distinguish them in the dialog
box menu that appears when I click on "To". If I choose one of them it
sends it to John Doe's home email address, if I choose the other it sends it
to the work email address. But until I commit to selecting one or the other
I do not kwow which selection goes to which address.

 

[DebbieG]

Stating your Outlook version is always a good idea. For OL 2002/2003, click
Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select Outlook Address Book and click Change. Pick the desired
"File As" order.

Thanks. It is OL version 2002.

Your suggestion is certainly an improvement, in that it fulfils my
requirement that "At the very least I want it sorted by surname", which it
now does thanks to your suggestion.

However, the fundamental problem still remains: Instead of having two
address listings that appear as "John Doe" I now have two address listings
that appear as "Doe, John", with nothing to distinguish them in the dialog
box menu that appears when I click on "To". If I choose one of them it
sends it to John Doe's home email address, if I choose the other it sends it
to the work email address. But until I commit to selecting one or the other
I do not kwow which selection goes to which address.
--
Return email address is not as DEEP as it appears

***************************************
Jack,

I use OL 2002. When I click the "To" button, I shorten the 1st column, in
order to see the 2nd column where I can see what I entered in the "Display
As" field.

HTH,
Debbie

 

[Brian Tillman]

However, the fundamental problem still remains: Instead of having two
address listings that appear as "John Doe" I now have two address
listings that appear as "Doe, John", with nothing to distinguish them
in the dialog box menu that appears when I click on "To". If I
choose one of them it sends it to John Doe's home email address, if I
choose the other it sends it to the work email address. But until I
commit to selecting one or the other I do not kwow which selection
goes to which address.

You should have only one "Doe, John" contact and you should insert his home
email address in the "E-mail" box and his work address in the "E-mail 2" box
(or the other way around, if you wish his hork address to be presented
first). You shouldn't have two contacts for the same person.

 

[Jack Schitt]

Thanks that solved it. I did not realise there were other fields to display
in the dialog box!

 

[Jack Schitt]

Thanks. I did have only one contact with 2 recorded email addresses. Both
appear as separate items in the "To" dialog box with the same name under the
Name field. DebbieG solved it for me thanks, I did not realise that I could
get the Display As field to show in the "To" dialog box. All sorted now.