Acrobat tries to install when icons are clicked

[Carol Sitea]

Acrobat tries to install when icons are clicked

I've installed Acrobat 7.0 on two remote terminal servers running
Windows 2000. When a users clicks on a icon on the desktop, for example
the MY COMPUTER or My Documents icon, or other shortcut icons, not
related to Acrobat, Acrobat 7.0 tries to install. Eventually the user is
prompted for the cd which is not in the server. When cancel is clicked
the computer gets into a loop of trying to reinstall the application.
The user has to click cancel repeatedly until it finally does stop. The
application is already installed. What is causing this behavior?

Help is greatly appreciated.

Thanks
Carol

 

[Vera Noest [MVP]]

I'm not sure what causes Acrobat to try to install when users click
on *any* icon, but otherwise I would expect this kind of behaviour
if you did *not* follow this procedure to install Acrobat:

* put the server into install mode before installation ("change
user /install" at the command prompt)
* install Acrobat under an Administrator account
* when installation is finished, stay in install mode (this is
crucial!) and start Acrobat
* accept the licensing agreement
* run "Help" - "Search for updates now"
* when the updates are installed, configure all settings. Make sure
that automatic updates are disabled
* exit Acrobat
* return the server to execute mode ("change user /execute" at the
command prompt)

I would uninstall Acrobat completely, remove any Acrobat-related
registry entries and re-install.