Access Violation

G

Guest

When a users uses the "OPEN" button in FP 2000, she gets an access violation
(See Dr. Watson Log) and the program terminates. I have removed,
reinstalled, numerous times, all to no avail. The user is able to open a
document by double clicking on it and is able to modify it with no problem.
Am enclosing the Dr Watson log in the hopes someone can tell me what to do.
User has Power User privileges. Running Win2K on Gateway PC. 256M Ram,
approx 37G Free HD space.

Thanks,
Roger J

Application exception occurred:
App: (pid=1004)
When: 9/24/2004 @ 10:16:55.839
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: ????????
User Name: ?????????
Number of Processors: 1
Processor Type: x86 Family 6 Model 5 Stepping 2
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: City Of Midland, Texas
Registered Owner: City Of Midland

*----> Task List <----*
0 Idle.exe
8 System.exe
132 smss.exe
160 csrss.exe
156 winlogon.exe
208 services.exe
220 lsass.exe
392 svchost.exe
420 spoolsv.exe
504 avgserv.exe
520 svchost.exe
560 regsvc.exe
596 MSTask.exe
636 stisvc.exe
700 WFXSVC.exe
692 WinMgmt.exe
712 WFXMOD32.exe
916 Explorer.exe
572 wfxsnt40.exe
920 avgcc32.exe
432 AcroTray.exe
748 ComAgent.exe
476 WFXCTL32.exe
980 ontime32.exe
1004 FRONTPG.exe
1212 drwtsn32.exe
0 _Total.exe

(00400000 - 005D3000)
(77F80000 - 77FFB000)
(78000000 - 78046000)
(77E80000 - 77F35000)
(308C0000 - 30E1D000)
(77DB0000 - 77E0B000)
(77D40000 - 77DB0000)
(77F40000 - 77F7C000)
(77E10000 - 77E74000)
(77A50000 - 77B46000)
(677D0000 - 6785F000)
(6C370000 - 6C462000)
(780A0000 - 780B2000)
(770F0000 - 772A7000)
(67F60000 - 67FF4000)
(71780000 - 7180A000)
(779B0000 - 77A4B000)
(775A0000 - 77625000)
(67860000 - 67B78000)
(706B0000 - 706CC000)
(67B90000 - 67BFD000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(75050000 - 75058000)
(75030000 - 75043000)
(75020000 - 75028000)
(785C0000 - 785CC000)
(77980000 - 779A4000)
(77340000 - 77353000)
(77520000 - 77525000)
(77320000 - 77337000)
(75150000 - 75160000)
(75170000 - 751BF000)
(77BE0000 - 77BEF000)
(751C0000 - 751C6000)
(77950000 - 77979000)
(773B0000 - 773DE000)
(77380000 - 773A2000)
(77830000 - 7783E000)
(77880000 - 7790D000)
(77C10000 - 77C6D000)
(774E0000 - 77512000)
(774C0000 - 774D1000)
(77530000 - 77552000)
(70BD0000 - 70C34000)
(77360000 - 77379000)
(777E0000 - 777E8000)
(777F0000 - 777F5000)
(74FD0000 - 74FEF000)
(75010000 - 75017000)
(70200000 - 70294000)
(77440000 - 774B5000)
(77430000 - 77440000)
(782F0000 - 78532000)
(75AB0000 - 75AB5000)
(702B0000 - 70328000)
(10000000 - 1000D000)
(3F000000 - 3F015000)
(75500000 - 75504000)
(782D0000 - 782EE000)
(77840000 - 7787C000)
(770C0000 - 770E3000)
(75E60000 - 75E7A000)
(772B0000 - 7731C000)
(28B70000 - 28B87000)
(49090000 - 491ED000)
(49980000 - 49995000)
(76B70000 - 76B84000)
(492E0000 - 492EC000)
(1F9C0000 - 1FA36000)
(6B740000 - 6B746000)
(1FA40000 - 1FA50000)
(60000000 - 6012F000)

State Dump for Thread Id 0x3a0

eax=01f0752f ebx=00000001 ecx=00005c00 edx=00000000 esi=00005d1f edi=0012d090
eip=309290cf esp=0012c42c ebp=0012c430 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202


function: MsoFIsHpalHalftone
309290ba e9154e1a00 jmp DeleteListBoxEntry+0x3bc55
(30acded4)
309290bf 55 push ebp
309290c0 8bec mov ebp,esp
309290c2 8b4508 mov eax,[ebp+0x8]
ss:00ba9a02=70626569
309290c5 56 push esi
309290c6 33f6 xor esi,esi
309290c8 85c0 test eax,eax
309290ca 7418 jz MsoInitImm2+0x273 (3092fae4)
309290cc 6a02 push 0x2
309290ce 5e pop esi
FAULT ->309290cf 668b08 mov cx,[eax]
ds:01f0752f=????
309290d2 6685c9 test cx,cx
309290d5 740d jz MsoEnumComponentQualifiersEx+0x3b5
(30929fe4)
309290d7 0fb7c9 movzx ecx,cx
309290da 50 push eax
309290db 03f1 add esi,ecx
309290dd e86a7d0000 call MsoSignalEventIrul+0xe4 (30930e4c)
309290e2 ebeb jmp MsoCreateFontFromResource+0xd8
(30931ccf)
309290e4 8bc6 mov eax,esi
309290e6 5e pop esi
309290e7 5d pop ebp
309290e8 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0012C430 30928EF4 01F01812 0012D090 0012CE70 00000001 !MsoFIsHpalHalftone
0012C448 30928AEE 001A4750 01F01812 00000000 0012CE70
!CFileFolder::InvalidateCache
0012C464 30A77642 001A4750 01F12190 01F01812 00000001
!StdExceptionLink::~StdExceptionLink
0012C480 30A77822 0012C6A8 01F01812 00000000 00000000 !FLoadComctl32Lib
0012C9D4 30A77703 00010000 0012CE70 00000000 00000000 !FLoadComctl32Lib
0012C9F0 30A771E8 0012CE70 00000000 0012DAF4 009630D0 !FLoadComctl32Lib
0012D0D4 30A77509 00000017 00000000 009630D0 0012DAF4 !FLoadComctl32Lib
0012D700 30A76298 000102D8 00000000 00000017 0000004E !FLoadComctl32Lib
0012D928 30A6EE46 000102D8 00000000 0012DAF4 C0000000 !FLoadComctl32Lib
0012D9D4 77E12E98 000102D8 0000004E 00000000 0012DAF4 !MsoFMatchWzFName
0012D9F4 77E14876 30A6EDCB 000102D8 0000004E 00000000 user32!ScrollDC
0012DA24 77E15B27 00674090 0000004E 00000000 0012DAF4 user32!DefWindowProcW
0012DA44 717848E6 000102D8 0000004E 00000000 0012DAF4 user32!SendMessageW
0012DAD4 71789BD6 0018A860 FFFFFF4F 0012DAF4 0018A860 COMCTL32!Ordinal413
0012DB30 717AF033 0018A860 0000000B 0012DE78 0012DE60
COMCTL32!InitCommonControlsEx
0012DDFC 7178A294 0012DE60 00000017 0012DEF4 0012DECC COMCTL32!Ordinal377
77F41E78 FC658351 57565300 F70C7D8B FF0000C7 B4840FFF
COMCTL32!InitCommonControlsEx
51EC8B55 00000000 00000000 00000000 00000000 00000000 <nosymbols>

*----> Raw Stack Dump <----*
0012c42c 8e 00 00 00 48 c4 12 00 - f4 8e 92 30 12 18 f0 01 ....H......0....
0012c43c 90 d0 12 00 70 ce 12 00 - 01 00 00 00 64 c4 12 00 ....p.......d...
0012c44c ee 8a 92 30 50 47 1a 00 - 12 18 f0 01 00 00 00 00 ...0PG..........
0012c45c 70 ce 12 00 70 ce 12 00 - 80 c4 12 00 42 76 a7 30 p...p.......Bv.0
0012c46c 50 47 1a 00 90 21 f1 01 - 12 18 f0 01 01 00 00 00 PG...!..........
0012c47c 10 04 ef 01 d4 c9 12 00 - 22 78 a7 30 a8 c6 12 00 ........"x.0....
0012c48c 12 18 f0 01 00 00 00 00 - 00 00 00 00 d8 33 96 00 .............3..
0012c49c 17 00 00 00 00 00 00 00 - cc c4 12 00 2a 2d f8 77 ............*-.w
0012c4ac 00 ec fd 7f 68 00 00 00 - d8 c4 12 00 90 1d b5 00 ....h...........
0012c4bc 34 00 00 00 18 00 00 00 - 18 00 00 00 e4 c4 12 00 4...............
0012c4cc 40 00 00 00 00 00 00 00 - 00 00 00 00 ff ff 00 00 @...............
0012c4dc 16 00 00 00 b0 00 44 6c - e0 70 96 30 00 00 00 00 ......Dl.p.0....
0012c4ec c8 c9 12 00 59 19 37 6c - 9c 52 2f 00 44 19 37 6c ....Y.7l.R/.D.7l
0012c4fc 00 00 00 00 c5 9f 44 00 - d0 30 96 00 46 38 20 70 ......D..0..F8 p
0012c50c fc 01 00 00 00 00 00 00 - 38 7f 17 00 1b 38 20 70 ........8....8 p
0012c51c 00 00 00 00 01 00 00 00 - 44 c5 12 00 b1 50 20 70 ........D....P p
0012c52c 00 00 00 00 40 c5 12 00 - 77 50 20 70 40 c5 12 00 [email protected] p@...
0012c53c 32 00 00 00 00 00 00 00 - 78 c5 12 00 ab 4f 20 70 2.......x....O p
0012c54c 10 48 1a 00 90 21 f1 01 - 84 c5 12 00 00 00 00 00 .H...!..........
0012c55c 33 29 f8 77 00 00 13 00 - 68 7f 1a 00 00 00 00 00 3).w....h.......

State Dump for Thread Id 0x4a8

eax=77d50c62 ebx=0014ec98 ecx=0014ddec edx=00000000 esi=0014eb50 edi=00000100
eip=77f82a84 esp=015dfe28 ebp=015dff74 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202


function: ZwReplyWaitReceivePortEx
77f82a79 b8ac000000 mov eax,0xac
77f82a7e 8d542404 lea edx,[esp+0x4]
ss:0205d3fb=????????
77f82a82 cd2e int 2e
77f82a84 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
015DFF74 77D50781 77D50D7F 0014EB50 00000000 4014E670
ntdll!ZwReplyWaitReceivePortEx
015DFFA8 77D50C7A 0014EB28 015DFFEC 77E8758A 0014EC98
rpcrt4!RpcBindingSetOption
015DFFB4 77E8758A 0014EC98 00000000 4014E670 0014EC98
rpcrt4!RpcBindingSetOption
015DFFEC 00000000 77D50C62 0014EC98 00000000 000000C1 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
015dfe28 2d 09 d5 77 48 01 00 00 - 54 ff 5d 01 00 00 00 00 -..wH...T.].....
015dfe38 98 20 15 00 58 ff 5d 01 - 18 c5 14 00 28 eb 14 00 . ..X.].....(...
015dfe48 98 ec 14 00 26 bb 4c 84 - b4 db ed be d0 0c 45 80 ....&.L.......E.
015dfe58 34 00 00 c0 01 91 98 84 - 71 36 4a 80 98 88 00 e1 4.......q6J.....
015dfe68 b0 dc ed be 98 88 00 e1 - 00 00 00 00 00 00 00 00 ................
015dfe78 46 02 00 00 68 10 45 80 - 01 00 00 00 e0 91 98 84 F...h.E.........
015dfe88 00 00 00 00 10 00 f8 00 - ca ba 4c 84 7c 00 f8 00 ..........L.|...
015dfe98 da ba 4c 84 c8 c8 98 84 - 98 88 00 e1 00 00 00 00 ..L.............
015dfea8 1f 00 00 00 30 c9 98 84 - 30 c9 98 84 00 00 00 00 ....0...0.......
015dfeb8 01 00 00 00 10 dc ed be - 00 00 00 00 d8 82 ed e2 ................
015dfec8 d4 db ed be 00 00 00 00 - 91 4e 41 80 30 ca 98 84 .........NA.0...
015dfed8 e0 91 98 84 c4 dc ed be - a8 04 45 80 04 00 00 00 ..........E.....
015dfee8 c8 ba 4c 84 97 db 49 80 - 80 f3 12 00 00 00 00 00 ..L...I.........
015dfef8 48 f3 12 00 cf 1d 06 00 - 00 00 00 00 00 00 00 00 H...............
015dff08 01 00 00 00 19 00 02 00 - b8 29 50 c0 7a 00 00 00 .........)P.z...
015dff18 00 00 00 00 00 00 00 00 - c4 00 00 00 01 00 00 00 ................
015dff28 00 20 50 c0 e0 e5 46 84 - 60 96 46 84 00 00 00 00 . P...F.`.F.....
015dff38 f0 97 46 84 60 dc ed be - 46 02 00 00 ec d8 42 80 ..F.`...F.....B.
015dff48 c0 95 06 80 c0 97 46 84 - 60 96 46 84 70 dc ed be ......F.`.F.p...
015dff58 00 a2 2f 4d ff ff ff ff - 50 fe 5d 01 ff ff ff ff ../M....P.].....

State Dump for Thread Id 0x458

eax=00000000 ebx=ffffffff ecx=00000101 edx=00000000 esi=7fffffff edi=00000102
eip=77f827e8 esp=019dfacc ebp=019dfb04 iopl=0 nv up ei ng nz ac pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000293


function: NtWaitForSingleObject
77f827dd b8ea000000 mov eax,0xea
77f827e2 8d542404 lea edx,[esp+0x4]
ss:0245d09f=????????
77f827e6 cd2e int 2e
77f827e8 c20c00 ret 0xc
77f827eb 8b4124 mov eax,[ecx+0x24]
ds:00a7d6d3=41706f72
77f827ee 39420c cmp [edx+0xc],eax
ds:00a7d5d2=6f4d746e
77f827f1 0f85c9100000 jne NtQueryDefaultLocale+0x115
(77f838c0)
77f827f7 ff4208 inc dword ptr [edx+0x8]
ds:00a7d5d2=6f4d746e
77f827fa 33c0 xor eax,eax
77f827fc c20400 ret 0x4
77f827ff 90 nop
77f82800 ff4a04 dec dword ptr [edx+0x4]
ds:00a7d5d2=6f4d746e
77f82803 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
019DFB04 74FD1815 00000254 00000258 00000000 00000004
ntdll!NtWaitForSingleObject
019DFBF0 75032006 00000001 019DFE84 019DFC7C 019DFD80 msafd!<nosymbols>
019DFC54 70227F6B 00000001 019DFE84 019DFC7C 019DFD80 ws2_32!select
019DFFB0 702294F4 77E8758A 00166CC8 77D402A0 7FFDEBF8
!RetrieveUrlCacheEntryStreamA
019DFFEC 00000000 00000000 00000000 00000000 00000000 !Ordinal116

*----> Raw Stack Dump <----*
019dfacc cf 17 fd 74 54 02 00 00 - 01 00 00 00 f0 fa 9d 01 ...tT...........
019dfadc 84 fe 9d 01 78 fb 9d 01 - 68 fb 9d 01 a0 7d 07 86 ....x...h....}..
019dfaec 49 a2 c4 01 ff ff ff ff - ff ff ff 7f 60 81 16 00 I...........`...
019dfafc 00 00 00 00 00 00 00 00 - f0 fb 9d 01 15 18 fd 74 ...............t
019dfb0c 54 02 00 00 58 02 00 00 - 00 00 00 00 04 00 00 00 T...X...........
019dfb1c 80 fd 9d 01 60 82 16 00 - 7c fc 9d 01 00 00 00 00 ....`...|.......
019dfb2c 00 00 00 00 80 0f 05 fd - ff ff ff ff 58 02 00 00 ............X...
019dfb3c 54 02 00 00 00 00 00 00 - 00 00 00 00 00 00 13 00 T...............
019dfb4c 17 20 01 00 80 fb 9d 01 - 10 00 00 00 00 00 00 00 . ..............
019dfb5c 00 00 00 00 00 00 00 00 - 00 00 00 00 80 0f 05 fd ................
019dfb6c ff ff ff ff 01 00 00 00 - 00 81 16 00 58 02 00 00 ............X...
019dfb7c 19 00 00 00 a0 43 19 00 - 30 00 00 00 19 00 00 00 .....C..0.......
019dfb8c 18 ab c2 70 18 ab c2 70 - e0 fb 9d 01 a7 9d fb 77 ...p...p.......w
019dfb9c 80 26 f8 77 ff ff ff ff - f0 fb 9d 01 d6 65 e8 77 .&.w.........e.w
019dfbac 60 81 16 00 08 00 14 00 - 00 00 00 00 68 fb 9d 01 `...........h...
019dfbbc 2c 00 00 00 01 00 00 00 - 00 00 00 00 00 00 00 00 ,...............
019dfbcc 08 00 00 00 1c 00 00 00 - 84 fb 9d 01 1c fb 9d 01 ................
019dfbdc 24 fc 9d 01 44 fc 9d 01 - 05 e6 fd 74 00 14 fd 74 $...D......t...t
019dfbec ff ff ff ff 54 fc 9d 01 - 06 20 03 75 01 00 00 00 ....T.... .u....
019dfbfc 84 fe 9d 01 7c fc 9d 01 - 80 fd 9d 01 90 ff 9d 01 ....|...........

State Dump for Thread Id 0x4ac

eax=00000000 ebx=00000002 ecx=00010101 edx=00000000 esi=77f8281e edi=00000002
eip=77f82829 esp=01adfe5c ebp=01adfea8 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246


function: NtWaitForMultipleObjects
77f8281e b8e9000000 mov eax,0xe9
77f82823 8d542404 lea edx,[esp+0x4]
ss:0255d42f=????????
77f82827 cd2e int 2e
77f82829 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
01ADFEA8 77E1375E 01ADFE80 00000001 00000000 01ADFEA0
ntdll!NtWaitForMultipleObjects
01ADFF04 77E1382B 01ADFED0 70C2AB38 0000EA60 00000041
user32!MsgWaitForMultipleObjectsEx
01ADFF20 70C19AFA 00000001 70C2AB38 00000000 0000EA60
user32!MsgWaitForMultipleObjects
01ADFF74 70C19E82 01ADFFA0 01ADFFA4 01ADFFA8 01ADFF9C !Ordinal265
01ADFFAC 70C1A046 00000000 77E8758A 00000000 00130000 !Ordinal293
01ADFFEC 00000000 00000000 00000000 00000000 00000000 !Ordinal293

State Dump for Thread Id 0x4b4

eax=74fd60d2 ebx=00182e68 ecx=00130640 edx=00000000 esi=74feb3a0 edi=00000000
eip=77f82837 esp=01d4ff84 ebp=01d4ffb4 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202


function: NtRemoveIoCompletion
77f8282c b8a8000000 mov eax,0xa8
77f82831 8d542404 lea edx,[esp+0x4]
ss:027cd557=????????
77f82835 cd2e int 2e
77f82837 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
01D4FFB4 77E8758A 74FD7682 7FFDB000 00000011 00182E68
ntdll!NtRemoveIoCompletion
01D4FFEC 00000000 74FD60D2 00182E68 00000000 000000C8 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
01d4ff84 cd 1d fd 74 b8 02 00 00 - bc ff d4 01 b0 ff d4 01 ...t............
01d4ff94 a4 ff d4 01 a8 1d fd 74 - 00 b0 fd 7f 11 00 00 00 .......t........
01d4ffa4 00 00 00 00 00 00 00 00 - 00 00 fd 74 d0 79 1a 00 ...........t.y..
01d4ffb4 ec ff d4 01 8a 75 e8 77 - 82 76 fd 74 00 b0 fd 7f .....u.w.v.t....
01d4ffc4 11 00 00 00 68 2e 18 00 - 00 90 fd 7f 40 06 13 00 ....h.......@...
01d4ffd4 c0 ff d4 01 40 06 13 00 - ff ff ff ff 5b 61 e8 77 ....@.......[a.w
01d4ffe4 80 b5 e8 77 00 00 00 00 - 00 00 00 00 00 00 00 00 ...w............
01d4fff4 d2 60 fd 74 68 2e 18 00 - 00 00 00 00 c8 00 00 00 .`.th...........
01d50004 00 01 00 00 ff ee ff ee - 02 10 00 00 00 00 00 00 ................
01d50014 00 fe 00 00 00 00 10 00 - 00 20 00 00 00 02 00 00 ......... ......
01d50024 00 20 00 00 66 02 00 00 - ff ef fd 7f 0a 00 08 06 . ..f...........
01d50034 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50044 98 05 d5 01 0f 00 00 00 - f8 ff ff ff 50 00 d5 01 ............P...
01d50054 50 00 d5 01 40 06 d5 01 - 00 00 00 00 00 00 00 00 P...@...........
01d50064 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50074 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50084 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50094 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d500a4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d500b4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

State Dump for Thread Id 0x304

eax=6005b700 ebx=00000002 ecx=00000004 edx=00000000 esi=77f8281e edi=00000002
eip=77f82829 esp=0226ff0c ebp=0226ff58 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246


function: NtWaitForMultipleObjects
77f8281e b8e9000000 mov eax,0xe9
77f82823 8d542404 lea edx,[esp+0x4]
ss:02ced4df=????????
77f82827 cd2e int 2e
77f82829 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0226FF58 77E86E1A 0226FF30 00000001 00000000 00000000
ntdll!NtWaitForMultipleObjects
0226FFAC 600389CA 00000000 77E8758A 00000000 FFFF00BC
kernel32!WaitForMultipleObjects
0226FFEC 00000000 00000000 00000000 00000000 00000000 !<nosymbols>

State Dump for Thread Id 0x128

eax=00000000 ebx=0236ff1c ecx=00165d08 edx=00000000 esi=77f827dd edi=00000330
eip=77f827e8 esp=0236ff00 ebp=0236ff24 iopl=0 nv up ei ng nz ac po cy
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000297


function: NtWaitForSingleObject
77f827dd b8ea000000 mov eax,0xea
77f827e2 8d542404 lea edx,[esp+0x4]
ss:02ded4d3=????????
77f827e6 cd2e int 2e
77f827e8 c20c00 ret 0xc
77f827eb 8b4124 mov eax,[ecx+0x24]
ds:00be32da=6c656d69
77f827ee 39420c cmp [edx+0xc],eax
ds:00a7d5d2=6f4d746e
77f827f1 0f85c9100000 jne NtQueryDefaultLocale+0x115
(77f838c0)
77f827f7 ff4208 inc dword ptr [edx+0x8]
ds:00a7d5d2=6f4d746e
77f827fa 33c0 xor eax,eax
77f827fc c20400 ret 0x4
77f827ff 90 nop
77f82800 ff4a04 dec dword ptr [edx+0x4]
ds:00a7d5d2=6f4d746e
77f82803 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0236FF24 77E86A3D 00000330 000001F9 00000000 6005BDF4
ntdll!NtWaitForSingleObject
0236FF7C 6005CCEF 0226F9B8 00000006 00000000 00000000
kernel32!WaitForSingleObject
0236FFB0 6005CDA6 77E8758A 00000000 0226F9B8 00000006 !<nosymbols>
0236FFEC 00000000 00000000 00000000 00000000 00000000 !<nosymbols>

State Dump for Thread Id 0x4b0

eax=00000094 ebx=025aaee0 ecx=025aafa8 edx=00000000 esi=77f827dd edi=0000039c
eip=77f827e8 esp=025aaec4 ebp=025aaee8 iopl=0 nv up ei ng nz ac po cy
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000297


function: NtWaitForSingleObject
77f827dd b8ea000000 mov eax,0xea
77f827e2 8d542404 lea edx,[esp+0x4]
ss:03028497=????????
77f827e6 cd2e int 2e
77f827e8 c20c00 ret 0xc
77f827eb 8b4124 mov eax,[ecx+0x24]
ds:0302857a=????????
77f827ee 39420c cmp [edx+0xc],eax
ds:00a7d5d2=6f4d746e
77f827f1 0f85c9100000 jne NtQueryDefaultLocale+0x115
(77f838c0)
77f827f7 ff4208 inc dword ptr [edx+0x8]
ds:00a7d5d2=6f4d746e
77f827fa 33c0 xor eax,eax
77f827fc c20400 ret 0x4
77f827ff 90 nop
77f82800 ff4a04 dec dword ptr [edx+0x4]
ds:00a7d5d2=6f4d746e
77f82803 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
025AAEE8 77E86A3D 0000039C 0000EA60 00000000 490C4A3E
ntdll!NtWaitForSingleObject
025AFFB4 77E8758A 00000000 001309B8 00000000 00000000
kernel32!WaitForSingleObject
025AFFEC 00000000 490C4A02 00000000 00000000 854F8915 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
025aaec4 15 6a e8 77 9c 03 00 00 - 00 00 00 00 e0 ae 5a 02 .j.w..........Z.
025aaed4 01 00 00 00 00 00 00 00 - 00 00 00 00 00 ba 3c dc ..............<.
025aaee4 ff ff ff ff b4 ff 5a 02 - 3d 6a e8 77 9c 03 00 00 ......Z.=j.w....
025aaef4 60 ea 00 00 00 00 00 00 - 3e 4a 0c 49 9c 03 00 00 `.......>J.I....
025aaf04 60 ea 00 00 b8 09 13 00 - 00 00 00 00 00 00 00 00 `...............
025aaf14 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf24 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf34 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf44 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf54 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf64 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf74 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf84 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf94 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafa4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafb4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafc4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafd4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafe4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaff4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

State Dump for Thread Id 0x478

eax=02b26ff6 ebx=00000005 ecx=02779dca edx=00000000 esi=77f8281e edi=00000005
eip=77f82829 esp=0277fe88 ebp=0277fed4 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246


function: NtWaitForMultipleObjects
77f8281e b8e9000000 mov eax,0xe9
77f82823 8d542404 lea edx,[esp+0x4]
ss:031fd45b=????????
77f82827 cd2e int 2e
77f82829 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0277FED4 77E1375E 0277FEAC 00000001 00000000 0277FECC
ntdll!NtWaitForMultipleObjects
0277FF30 77E1382B 0277FEFC 0277FF90 000493E0 000000FF
user32!MsgWaitForMultipleObjectsEx
0277FF4C 60058574 00000004 0277FF90 00000000 000493E0
user32!MsgWaitForMultipleObjects
0277FFB4 77E8758A 0206D778 00000000 02000000 00000001 !<nosymbols>
0277FFEC 00000000 600584F4 00000001 00000000 000000C1 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
0277fe88 da 6d e8 77 05 00 00 00 - ac fe 77 02 01 00 00 00 .m.w......w.....
0277fe98 00 00 00 00 cc fe 77 02 - 00 00 00 00 00 00 00 00 ......w.........
0277fea8 05 00 00 00 cc 03 00 00 - c4 03 00 00 c8 03 00 00 ................
0277feb8 c0 03 00 00 d8 03 00 00 - 00 32 03 78 4c fe 77 02 .........2.xL.w.
0277fec8 78 d7 06 02 00 a2 2f 4d - ff ff ff ff 30 ff 77 02 x...../M....0.w.
0277fed8 5e 37 e1 77 ac fe 77 02 - 01 00 00 00 00 00 00 00 ^7.w..w.........
0277fee8 cc fe 77 02 00 00 00 00 - 00 00 00 00 03 00 00 00 ..w.............
0277fef8 6a 66 e8 77 cc 03 00 00 - c4 03 00 00 c8 03 00 00 jf.w............
0277ff08 c0 03 00 00 d8 03 00 00 - 64 ff 77 02 dc ff 77 02 ........d.w...w.
0277ff18 b8 cf 02 60 e0 23 00 60 - 00 00 00 00 cc 56 fd 7f ...`.#.`.....V..
0277ff28 00 00 00 00 d8 03 00 00 - 4c ff 77 02 2b 38 e1 77 ........L.w.+8.w
0277ff38 fc fe 77 02 90 ff 77 02 - e0 93 04 00 ff 00 00 00 ..w...w.........
0277ff48 00 00 00 00 b4 ff 77 02 - 74 85 05 60 04 00 00 00 ......w.t..`....
0277ff58 90 ff 77 02 00 00 00 00 - e0 93 04 00 ff 00 00 00 ..w.............
0277ff68 00 00 00 00 00 00 00 02 - 01 00 00 00 05 00 00 00 ................
0277ff78 00 00 00 00 00 00 00 00 - 00 00 00 00 d2 0b 43 80 ..............C.
0277ff88 00 00 00 00 02 02 00 00 - cc 03 00 00 c4 03 00 00 ................
0277ff98 c8 03 00 00 c0 03 00 00 - 77 0d 43 80 01 00 00 00 ........w.C.....
0277ffa8 01 00 00 00 04 00 00 00 - 00 00 00 00 ec ff 77 02 ..............w.
0277ffb8 8a 75 e8 77 78 d7 06 02 - 00 00 00 00 00 00 00 02 .u.wx...........
 
J

Jim Buyens

Please try:

FrontPage Locks Up
http://www.interlacken.com/winnt/tips/tipshow.aspx?tip=57

Jim Buyens
Microsoft FrontPage MVP
http://www.interlacken.com
Author of:
*----------------------------------------------------
|\---------------------------------------------------
|| Microsoft Office FrontPage 2003 Inside Out
||---------------------------------------------------
|| Web Database Development Step by Step .NET Edition
|| Microsoft FrontPage Version 2002 Inside Out
|| Faster Smarter Beginning Programming
|| (All from Microsoft Press)
|/---------------------------------------------------
*----------------------------------------------------
-----Original Message-----
When a users uses the "OPEN" button in FP 2000, she gets an access violation
(See Dr. Watson Log) and the program terminates. I have removed,
reinstalled, numerous times, all to no avail. The user is able to open a
document by double clicking on it and is able to modify it with no problem.
Am enclosing the Dr Watson log in the hopes someone can tell me what to do.
User has Power User privileges. Running Win2K on Gateway PC. 256M Ram,
approx 37G Free HD space.

Thanks,
Roger J

Application exception occurred:
App: (pid=1004)
When: 9/24/2004 @ 10:16:55.839
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: ????????
User Name: ?????????
Number of Processors: 1
Processor Type: x86 Family 6 Model 5 Stepping 2
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: City Of Midland, Texas
Registered Owner: City Of Midland

*----> Task List <----*
0 Idle.exe
8 System.exe
132 smss.exe
160 csrss.exe
156 winlogon.exe
208 services.exe
220 lsass.exe
392 svchost.exe
420 spoolsv.exe
504 avgserv.exe
520 svchost.exe
560 regsvc.exe
596 MSTask.exe
636 stisvc.exe
700 WFXSVC.exe
692 WinMgmt.exe
712 WFXMOD32.exe
916 Explorer.exe
572 wfxsnt40.exe
920 avgcc32.exe
432 AcroTray.exe
748 ComAgent.exe
476 WFXCTL32.exe
980 ontime32.exe
1004 FRONTPG.exe
1212 drwtsn32.exe
0 _Total.exe

(00400000 - 005D3000)
(77F80000 - 77FFB000)
(78000000 - 78046000)
(77E80000 - 77F35000)
(308C0000 - 30E1D000)
(77DB0000 - 77E0B000)
(77D40000 - 77DB0000)
(77F40000 - 77F7C000)
(77E10000 - 77E74000)
(77A50000 - 77B46000)
(677D0000 - 6785F000)
(6C370000 - 6C462000)
(780A0000 - 780B2000)
(770F0000 - 772A7000)
(67F60000 - 67FF4000)
(71780000 - 7180A000)
(779B0000 - 77A4B000)
(775A0000 - 77625000)
(67860000 - 67B78000)
(706B0000 - 706CC000)
(67B90000 - 67BFD000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(75050000 - 75058000)
(75030000 - 75043000)
(75020000 - 75028000)
(785C0000 - 785CC000)
(77980000 - 779A4000)
(77340000 - 77353000)
(77520000 - 77525000)
(77320000 - 77337000)
(75150000 - 75160000)
(75170000 - 751BF000)
(77BE0000 - 77BEF000)
(751C0000 - 751C6000)
(77950000 - 77979000)
(773B0000 - 773DE000)
(77380000 - 773A2000)
(77830000 - 7783E000)
(77880000 - 7790D000)
(77C10000 - 77C6D000)
(774E0000 - 77512000)
(774C0000 - 774D1000)
(77530000 - 77552000)
(70BD0000 - 70C34000)
(77360000 - 77379000)
(777E0000 - 777E8000)
(777F0000 - 777F5000)
(74FD0000 - 74FEF000)
(75010000 - 75017000)
(70200000 - 70294000)
(77440000 - 774B5000)
(77430000 - 77440000)
(782F0000 - 78532000)
(75AB0000 - 75AB5000)
(702B0000 - 70328000)
(10000000 - 1000D000)
(3F000000 - 3F015000)
(75500000 - 75504000)
(782D0000 - 782EE000)
(77840000 - 7787C000)
(770C0000 - 770E3000)
(75E60000 - 75E7A000)
(772B0000 - 7731C000)
(28B70000 - 28B87000)
(49090000 - 491ED000)
(49980000 - 49995000)
(76B70000 - 76B84000)
(492E0000 - 492EC000)
(1F9C0000 - 1FA36000)
(6B740000 - 6B746000)
(1FA40000 - 1FA50000)
(60000000 - 6012F000)

State Dump for Thread Id 0x3a0

eax=01f0752f ebx=00000001 ecx=00005c00 edx=00000000 esi=00005d1f edi=0012d090
eip=309290cf esp=0012c42c ebp=0012c430 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000202
function: MsoFIsHpalHalftone
309290ba e9154e1a00 jmp DeleteListBoxEntry+0x3bc55
(30acded4)
309290bf 55 push ebp
309290c0 8bec mov ebp,esp
309290c2 8b4508 mov eax, [ebp+0x8]
ss:00ba9a02=70626569
309290c5 56 push esi
309290c6 33f6 xor esi,esi
309290c8 85c0 test eax,eax
309290ca 7418 jz MsoInitImm2+0x273 (3092fae4)
309290cc 6a02 push 0x2
309290ce 5e pop esi
FAULT ->309290cf 668b08 mov cx, [eax]
ds:01f0752f=????
309290d2 6685c9 test cx,cx
309290d5 740d jz MsoEnumComponentQualifiersEx+0x3b5
(30929fe4)
309290d7 0fb7c9 movzx ecx,cx
309290da 50 push eax
309290db 03f1 add esi,ecx
309290dd e86a7d0000 call
MsoSignalEventIrul+0xe4 (30930e4c)
309290e2 ebeb jmp MsoCreateFontFromResource+0xd8
(30931ccf)
309290e4 8bc6 mov eax,esi
309290e6 5e pop esi
309290e7 5d pop ebp
309290e8 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0012C430 30928EF4 01F01812 0012D090 0012CE70 00000001 ! MsoFIsHpalHalftone
0012C448 30928AEE 001A4750 01F01812 00000000 0012CE70
!CFileFolder::InvalidateCache
0012C464 30A77642 001A4750 01F12190 01F01812 00000001
!StdExceptionLink::~StdExceptionLink
0012C480 30A77822 0012C6A8 01F01812 00000000 00000000 ! FLoadComctl32Lib
0012C9D4 30A77703 00010000 0012CE70 00000000 00000000 ! FLoadComctl32Lib
0012C9F0 30A771E8 0012CE70 00000000 0012DAF4 009630D0 ! FLoadComctl32Lib
0012D0D4 30A77509 00000017 00000000 009630D0 0012DAF4 ! FLoadComctl32Lib
0012D700 30A76298 000102D8 00000000 00000017 0000004E ! FLoadComctl32Lib
0012D928 30A6EE46 000102D8 00000000 0012DAF4 C0000000 ! FLoadComctl32Lib
0012D9D4 77E12E98 000102D8 0000004E 00000000 0012DAF4 ! MsoFMatchWzFName
0012D9F4 77E14876 30A6EDCB 000102D8 0000004E 00000000 user32!ScrollDC
0012DA24 77E15B27 00674090 0000004E 00000000 0012DAF4 user32!DefWindowProcW
0012DA44 717848E6 000102D8 0000004E 00000000 0012DAF4 user32!SendMessageW
0012DAD4 71789BD6 0018A860 FFFFFF4F 0012DAF4 0018A860 COMCTL32!Ordinal413
0012DB30 717AF033 0018A860 0000000B 0012DE78 0012DE60
COMCTL32!InitCommonControlsEx
0012DDFC 7178A294 0012DE60 00000017 0012DEF4 0012DECC COMCTL32!Ordinal377
77F41E78 FC658351 57565300 F70C7D8B FF0000C7 B4840FFF
COMCTL32!InitCommonControlsEx
51EC8B55 00000000 00000000 00000000 00000000 00000000
*----> Raw Stack Dump <----*
0012c42c 8e 00 00 00 48 c4 12 00 - f4 8e 92 30 12 18 f0 01 ....H......0....
0012c43c 90 d0 12 00 70 ce 12 00 - 01 00 00 00 64 c4 12 00 ....p.......d...
0012c44c ee 8a 92 30 50 47 1a 00 - 12 18 f0 01 00 00 00 00 ...0PG..........
0012c45c 70 ce 12 00 70 ce 12 00 - 80 c4 12 00 42 76 a7 30 p...p.......Bv.0
0012c46c 50 47 1a 00 90 21 f1 01 - 12 18 f0 01 01 00 00 00 PG...!..........
0012c47c 10 04 ef 01 d4 c9 12 00 - 22 78 a7 30 a8 c6 12 00 ........"x.0....
0012c48c 12 18 f0 01 00 00 00 00 - 00 00 00 00 d8 33 96 00 .............3..
0012c49c 17 00 00 00 00 00 00 00 - cc c4 12 00 2a 2d f8 77 ............*-.w
0012c4ac 00 ec fd 7f 68 00 00 00 - d8 c4 12 00 90 1d b5 00 ....h...........
0012c4bc 34 00 00 00 18 00 00 00 - 18 00 00 00 e4 c4 12 00 4...............
0012c4cc 40 00 00 00 00 00 00 00 - 00 00 00 00 ff ff 00 00 @...............
0012c4dc 16 00 00 00 b0 00 44 6c - e0 70 96 30 00 00 00 00 ......Dl.p.0....
0012c4ec c8 c9 12 00 59 19 37 6c - 9c 52 2f 00 44 19 37 6c ....Y.7l.R/.D.7l
0012c4fc 00 00 00 00 c5 9f 44 00 - d0 30 96 00 46 38 20 70 ......D..0..F8 p
0012c50c fc 01 00 00 00 00 00 00 - 38 7f 17 00 1b 38 20 70 ........8....8 p
0012c51c 00 00 00 00 01 00 00 00 - 44 c5 12 00 b1 50 20 70 ........D....P p
0012c52c 00 00 00 00 40 c5 12 00 - 77 50 20 70 40 c5 12 00 [email protected] p@...
0012c53c 32 00 00 00 00 00 00 00 - 78 c5 12 00 ab 4f 20 70 2.......x....O p
0012c54c 10 48 1a 00 90 21 f1 01 - 84 c5 12 00 00 00 00 00 .H...!..........
0012c55c 33 29 f8 77 00 00 13 00 - 68 7f 1a 00 00 00 00 00 3).w....h.......

State Dump for Thread Id 0x4a8

eax=77d50c62 ebx=0014ec98 ecx=0014ddec edx=00000000 esi=0014eb50 edi=00000100
eip=77f82a84 esp=015dfe28 ebp=015dff74 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000202
function: ZwReplyWaitReceivePortEx
77f82a79 b8ac000000 mov eax,0xac
77f82a7e 8d542404 lea edx, [esp+0x4]
ss:0205d3fb=????????
77f82a82 cd2e int 2e
77f82a84 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
015DFF74 77D50781 77D50D7F 0014EB50 00000000 4014E670
ntdll!ZwReplyWaitReceivePortEx
015DFFA8 77D50C7A 0014EB28 015DFFEC 77E8758A 0014EC98
rpcrt4!RpcBindingSetOption
015DFFB4 77E8758A 0014EC98 00000000 4014E670 0014EC98
rpcrt4!RpcBindingSetOption
015DFFEC 00000000 77D50C62 0014EC98 00000000 000000C1 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
015dfe28 2d 09 d5 77 48 01 00 00 - 54 ff 5d 01 00 00 00 00 -..wH...T.].....
015dfe38 98 20 15 00 58 ff 5d 01 - 18 c5 14 00 28 eb 14 00 . ..X.].....(...
015dfe48 98 ec 14 00 26 bb 4c 84 - b4 db ed be d0 0c 45 80 ....&.L.......E.
015dfe58 34 00 00 c0 01 91 98 84 - 71 36 4a 80 98 88 00 e1 4.......q6J.....
015dfe68 b0 dc ed be 98 88 00 e1 - 00 00 00 00 00 00 00 00 ................
015dfe78 46 02 00 00 68 10 45 80 - 01 00 00 00 e0 91 98 84 F...h.E.........
015dfe88 00 00 00 00 10 00 f8 00 - ca ba 4c 84 7c 00 f8 00 ..........L.|...
015dfe98 da ba 4c 84 c8 c8 98 84 - 98 88 00 e1 00 00 00 00 ..L.............
015dfea8 1f 00 00 00 30 c9 98 84 - 30 c9 98 84 00 00 00 00 ....0...0.......
015dfeb8 01 00 00 00 10 dc ed be - 00 00 00 00 d8 82 ed e2 ................
015dfec8 d4 db ed be 00 00 00 00 - 91 4e 41 80 30 ca 98 84 .........NA.0...
015dfed8 e0 91 98 84 c4 dc ed be - a8 04 45 80 04 00 00 00 ..........E.....
015dfee8 c8 ba 4c 84 97 db 49 80 - 80 f3 12 00 00 00 00 00 ..L...I.........
015dfef8 48 f3 12 00 cf 1d 06 00 - 00 00 00 00 00 00 00 00 H...............
015dff08 01 00 00 00 19 00 02 00 - b8 29 50 c0 7a 00 00 00 .........)P.z...
015dff18 00 00 00 00 00 00 00 00 - c4 00 00 00 01 00 00 00 ................
015dff28 00 20 50 c0 e0 e5 46 84 - 60 96 46 84 00 00 00 00 . P...F.`.F.....
015dff38 f0 97 46 84 60 dc ed be - 46 02 00 00 ec d8 42 80 ..F.`...F.....B.
015dff48 c0 95 06 80 c0 97 46 84 - 60 96 46 84 70 dc ed be ......F.`.F.p...
015dff58 00 a2 2f 4d ff ff ff ff - 50 fe 5d 01 ff ff ff ff ../M....P.].....

State Dump for Thread Id 0x458

eax=00000000 ebx=ffffffff ecx=00000101 edx=00000000 esi=7fffffff edi=00000102
eip=77f827e8 esp=019dfacc ebp=019dfb04 iopl=0 nv up ei ng nz ac pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000293
function: NtWaitForSingleObject
77f827dd b8ea000000 mov eax,0xea
77f827e2 8d542404 lea edx, [esp+0x4]
ss:0245d09f=????????
77f827e6 cd2e int 2e
77f827e8 c20c00 ret 0xc
77f827eb 8b4124 mov eax, [ecx+0x24]
ds:00a7d6d3=41706f72
77f827ee 39420c cmp [edx+0xc],eax
ds:00a7d5d2=6f4d746e
77f827f1 0f85c9100000 jne NtQueryDefaultLocale+0x115
(77f838c0)
77f827f7 ff4208 inc dword ptr [edx+0x8]
ds:00a7d5d2=6f4d746e
77f827fa 33c0 xor eax,eax
77f827fc c20400 ret 0x4
77f827ff 90 nop
77f82800 ff4a04 dec dword ptr [edx+0x4]
ds:00a7d5d2=6f4d746e
77f82803 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
019DFB04 74FD1815 00000254 00000258 00000000 00000004
ntdll!NtWaitForSingleObject
019DFBF0 75032006 00000001 019DFE84 019DFC7C 019DFD80
msafd! said:
019DFC54 70227F6B 00000001 019DFE84 019DFC7C 019DFD80 ws2_32!select
019DFFB0 702294F4 77E8758A 00166CC8 77D402A0 7FFDEBF8
!RetrieveUrlCacheEntryStreamA
019DFFEC 00000000 00000000 00000000 00000000 00000000 ! Ordinal116

*----> Raw Stack Dump <----*
019dfacc cf 17 fd 74 54 02 00 00 - 01 00 00 00 f0 fa 9d 01 ...tT...........
019dfadc 84 fe 9d 01 78 fb 9d 01 - 68 fb 9d 01 a0 7d 07 86 ....x...h....}..
019dfaec 49 a2 c4 01 ff ff ff ff - ff ff ff 7f 60 81 16 00 I...........`...
019dfafc 00 00 00 00 00 00 00 00 - f0 fb 9d 01 15 18 fd 74 ...............t
019dfb0c 54 02 00 00 58 02 00 00 - 00 00 00 00 04 00 00 00 T...X...........
019dfb1c 80 fd 9d 01 60 82 16 00 - 7c fc 9d 01 00 00 00 00 ....`...|.......
019dfb2c 00 00 00 00 80 0f 05 fd - ff ff ff ff 58 02 00 00 ............X...
019dfb3c 54 02 00 00 00 00 00 00 - 00 00 00 00 00 00 13 00 T...............
019dfb4c 17 20 01 00 80 fb 9d 01 - 10 00 00 00 00 00 00 00 . ..............
019dfb5c 00 00 00 00 00 00 00 00 - 00 00 00 00 80 0f 05 fd ................
019dfb6c ff ff ff ff 01 00 00 00 - 00 81 16 00 58 02 00 00 ............X...
019dfb7c 19 00 00 00 a0 43 19 00 - 30 00 00 00 19 00 00 00 .....C..0.......
019dfb8c 18 ab c2 70 18 ab c2 70 - e0 fb 9d 01 a7 9d fb 77 ...p...p.......w
019dfb9c 80 26 f8 77 ff ff ff ff - f0 fb 9d 01 d6 65 e8 77 .&.w.........e.w
019dfbac 60 81 16 00 08 00 14 00 - 00 00 00 00 68 fb 9d 01 `...........h...
019dfbbc 2c 00 00 00 01 00 00 00 - 00 00 00 00 00 00 00 00 ,...............
019dfbcc 08 00 00 00 1c 00 00 00 - 84 fb 9d 01 1c fb 9d 01 ................
019dfbdc 24 fc 9d 01 44 fc 9d 01 - 05 e6 fd 74 00 14 fd 74 $...D......t...t
019dfbec ff ff ff ff 54 fc 9d 01 - 06 20 03 75 01 00 00 00 ....T.... .u....
019dfbfc 84 fe 9d 01 7c fc 9d 01 - 80 fd 9d 01 90 ff 9d 01 ....|...........

State Dump for Thread Id 0x4ac

eax=00000000 ebx=00000002 ecx=00010101 edx=00000000 esi=77f8281e edi=00000002
eip=77f82829 esp=01adfe5c ebp=01adfea8 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000246
function: NtWaitForMultipleObjects
77f8281e b8e9000000 mov eax,0xe9
77f82823 8d542404 lea edx, [esp+0x4]
ss:0255d42f=????????
77f82827 cd2e int 2e
77f82829 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
01ADFEA8 77E1375E 01ADFE80 00000001 00000000 01ADFEA0
ntdll!NtWaitForMultipleObjects
01ADFF04 77E1382B 01ADFED0 70C2AB38 0000EA60 00000041
user32!MsgWaitForMultipleObjectsEx
01ADFF20 70C19AFA 00000001 70C2AB38 00000000 0000EA60
user32!MsgWaitForMultipleObjects
01ADFF74 70C19E82 01ADFFA0 01ADFFA4 01ADFFA8 01ADFF9C ! Ordinal265
01ADFFAC 70C1A046 00000000 77E8758A 00000000 00130000 ! Ordinal293
01ADFFEC 00000000 00000000 00000000 00000000 00000000 ! Ordinal293

State Dump for Thread Id 0x4b4

eax=74fd60d2 ebx=00182e68 ecx=00130640 edx=00000000 esi=74feb3a0 edi=00000000
eip=77f82837 esp=01d4ff84 ebp=01d4ffb4 iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000202
function: NtRemoveIoCompletion
77f8282c b8a8000000 mov eax,0xa8
77f82831 8d542404 lea edx, [esp+0x4]
ss:027cd557=????????
77f82835 cd2e int 2e
77f82837 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
01D4FFB4 77E8758A 74FD7682 7FFDB000 00000011 00182E68
ntdll!NtRemoveIoCompletion
01D4FFEC 00000000 74FD60D2 00182E68 00000000 000000C8 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
01d4ff84 cd 1d fd 74 b8 02 00 00 - bc ff d4 01 b0 ff d4 01 ...t............
01d4ff94 a4 ff d4 01 a8 1d fd 74 - 00 b0 fd 7f 11 00 00 00 .......t........
01d4ffa4 00 00 00 00 00 00 00 00 - 00 00 fd 74 d0 79 1a 00 ...........t.y..
01d4ffb4 ec ff d4 01 8a 75 e8 77 - 82 76 fd 74 00 b0 fd 7f .....u.w.v.t....
01d4ffc4 11 00 00 00 68 2e 18 00 - 00 90 fd 7f 40 06 13 00 ....h.......@...
01d4ffd4 c0 ff d4 01 40 06 13 00 - ff ff ff ff 5b 61 e8 77 ....@.......[a.w
01d4ffe4 80 b5 e8 77 00 00 00 00 - 00 00 00 00 00 00 00 00 ...w............
01d4fff4 d2 60 fd 74 68 2e 18 00 - 00 00 00 00 c8 00 00 00 .`.th...........
01d50004 00 01 00 00 ff ee ff ee - 02 10 00 00 00 00 00 00 ................
01d50014 00 fe 00 00 00 00 10 00 - 00 20 00 00 00 02 00 00 ......... ......
01d50024 00 20 00 00 66 02 00 00 - ff ef fd 7f 0a 00 08 06 . ..f...........
01d50034 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50044 98 05 d5 01 0f 00 00 00 - f8 ff ff ff 50 00 d5 01 ............P...
01d50054 50 00 d5 01 40 06 d5 01 - 00 00 00 00 00 00 00 00 P...@...........
01d50064 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50074 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50084 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d50094 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d500a4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
01d500b4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

State Dump for Thread Id 0x304

eax=6005b700 ebx=00000002 ecx=00000004 edx=00000000 esi=77f8281e edi=00000002
eip=77f82829 esp=0226ff0c ebp=0226ff58 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000246
function: NtWaitForMultipleObjects
77f8281e b8e9000000 mov eax,0xe9
77f82823 8d542404 lea edx, [esp+0x4]
ss:02ced4df=????????
77f82827 cd2e int 2e
77f82829 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0226FF58 77E86E1A 0226FF30 00000001 00000000 00000000
ntdll!NtWaitForMultipleObjects
0226FFAC 600389CA 00000000 77E8758A 00000000 FFFF00BC
kernel32!WaitForMultipleObjects
0226FFEC 00000000 00000000 00000000 00000000 00000000 !
State Dump for Thread Id 0x128

eax=00000000 ebx=0236ff1c ecx=00165d08 edx=00000000 esi=77f827dd edi=00000330
eip=77f827e8 esp=0236ff00 ebp=0236ff24 iopl=0 nv up ei ng nz ac po cy
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000297
function: NtWaitForSingleObject
77f827dd b8ea000000 mov eax,0xea
77f827e2 8d542404 lea edx, [esp+0x4]
ss:02ded4d3=????????
77f827e6 cd2e int 2e
77f827e8 c20c00 ret 0xc
77f827eb 8b4124 mov eax, [ecx+0x24]
ds:00be32da=6c656d69
77f827ee 39420c cmp [edx+0xc],eax
ds:00a7d5d2=6f4d746e
77f827f1 0f85c9100000 jne NtQueryDefaultLocale+0x115
(77f838c0)
77f827f7 ff4208 inc dword ptr [edx+0x8]
ds:00a7d5d2=6f4d746e
77f827fa 33c0 xor eax,eax
77f827fc c20400 ret 0x4
77f827ff 90 nop
77f82800 ff4a04 dec dword ptr [edx+0x4]
ds:00a7d5d2=6f4d746e
77f82803 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0236FF24 77E86A3D 00000330 000001F9 00000000 6005BDF4
ntdll!NtWaitForSingleObject
0236FF7C 6005CCEF 0226F9B8 00000006 00000000 00000000
kernel32!WaitForSingleObject
0236FFB0 6005CDA6 77E8758A 00000000 0226F9B8 00000006 !
0236FFEC 00000000 00000000 00000000 00000000 00000000 !
State Dump for Thread Id 0x4b0

eax=00000094 ebx=025aaee0 ecx=025aafa8 edx=00000000 esi=77f827dd edi=0000039c
eip=77f827e8 esp=025aaec4 ebp=025aaee8 iopl=0 nv up ei ng nz ac po cy
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000297
function: NtWaitForSingleObject
77f827dd b8ea000000 mov eax,0xea
77f827e2 8d542404 lea edx, [esp+0x4]
ss:03028497=????????
77f827e6 cd2e int 2e
77f827e8 c20c00 ret 0xc
77f827eb 8b4124 mov eax, [ecx+0x24]
ds:0302857a=????????
77f827ee 39420c cmp [edx+0xc],eax
ds:00a7d5d2=6f4d746e
77f827f1 0f85c9100000 jne NtQueryDefaultLocale+0x115
(77f838c0)
77f827f7 ff4208 inc dword ptr [edx+0x8]
ds:00a7d5d2=6f4d746e
77f827fa 33c0 xor eax,eax
77f827fc c20400 ret 0x4
77f827ff 90 nop
77f82800 ff4a04 dec dword ptr [edx+0x4]
ds:00a7d5d2=6f4d746e
77f82803 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
025AAEE8 77E86A3D 0000039C 0000EA60 00000000 490C4A3E
ntdll!NtWaitForSingleObject
025AFFB4 77E8758A 00000000 001309B8 00000000 00000000
kernel32!WaitForSingleObject
025AFFEC 00000000 490C4A02 00000000 00000000 854F8915 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
025aaec4 15 6a e8 77 9c 03 00 00 - 00 00 00 00 e0 ae 5a 02 .j.w..........Z.
025aaed4 01 00 00 00 00 00 00 00 - 00 00 00 00 00 ba 3c dc ..............<.
025aaee4 ff ff ff ff b4 ff 5a 02 - 3d 6a e8 77 9c 03 00 00 ......Z.=j.w....
025aaef4 60 ea 00 00 00 00 00 00 - 3e 4a 0c 49 9c 03 00 00 `.......>J.I....
025aaf04 60 ea 00 00 b8 09 13 00 - 00 00 00 00 00 00 00 00 `...............
025aaf14 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf24 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf34 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf44 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf54 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf64 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf74 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf84 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaf94 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafa4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafb4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafc4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafd4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aafe4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
025aaff4 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

State Dump for Thread Id 0x478

eax=02b26ff6 ebx=00000005 ecx=02779dca edx=00000000 esi=77f8281e edi=00000005
eip=77f82829 esp=0277fe88 ebp=0277fed4 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000246
function: NtWaitForMultipleObjects
77f8281e b8e9000000 mov eax,0xe9
77f82823 8d542404 lea edx, [esp+0x4]
ss:031fd45b=????????
77f82827 cd2e int 2e
77f82829 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0277FED4 77E1375E 0277FEAC 00000001 00000000 0277FECC
ntdll!NtWaitForMultipleObjects
0277FF30 77E1382B 0277FEFC 0277FF90 000493E0 000000FF
user32!MsgWaitForMultipleObjectsEx
0277FF4C 60058574 00000004 0277FF90 00000000 000493E0
user32!MsgWaitForMultipleObjects
0277FFB4 77E8758A 0206D778 00000000 02000000 00000001 !
 
G

Guest

Jim, I tried the web site, printed out the instructions, did all that was
asked, but no help. The user still has the same problem. Unable to use
"open" on the tool bar to open documents. Any other ideas?

Roger
 

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