Access not filling in form fields in mail merge

[Guest]

I use a proprietory Access based data base. When I call up a letter from the
database, it should open a word document (using a letter template) with the
clients name & Address.
The first time I try to do this the template appears as a read only doc, and
the letter is openned as a document but with the form fields unfilled i.e.
displaying the same as on the template.
If I delete that letter & try again from scratch it works ok (still brings
up both docs, but with the letter populated.
There are several other PCs on the LAN that do NOT have this problem -
therefore I think the programme is OK
Any ideas?

Tom

 

[Van T. Dinh]

With Word MailMerge, AFAIK, you always have 2 documents open: the original
document and the merged document.

If you are using exactly the same version of the application with other
users, there is a possibility of timing problems such as the code tries to
merge the data before the MailMerge document is ready to accept the data (I
assume your application uses Word automation so you have 2 application
software trying to talk / synchronise with each other as well as performing
their own processes). Tracing the problem may be extremely hard, though,
and you will probably need the original developer's involvement.

 

[Albert D. Kallal]

Can you modify this database? (or if you can't, then talk to the people to
created this).

If you want, you can test/try my word merge example and see if it works on
your computer
http://www.members.shaw.ca/AlbertKallal/msaccess/msaccess.html

The above has sample data, and you just have to click on the word merge
button to test it...

If my word merge works, then likely something is wrong with your solution,
and the vendor should be contacted. Especially so if my solution works....