"access is denied"

[Guest]

Norton AntiVirus has instructed me to delete certain
files using Windows Explorer. When I click on those
files to delete them, however, I find that "access is
denied". How do I get rid of those files?!

 

[Colin Nash [MVP]]

Norton AntiVirus has instructed me to delete certain
files using Windows Explorer. When I click on those
files to delete them, however, I find that "access is
denied". How do I get rid of those files?!

Does this article describe the issue you are having? Depends what you mean
by "certain files"

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000092513515106

 

[Jupiter Jones [MVP]]

Try it in Safe Mode:
Reboot tapping F8 each second.
Select Safe Mode at the menu.

 

[Carey Frisch [MVP]]

Apparently, that virus file may be residing in your System Restore folder.
To remove that virus file, you'll have to turn-off System Restore,
reboot, then turn System Restore back on.

How to turn on and turn off System Restore in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310405&Product=winxp

How to take ownership of a file or folder in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308421&Product=winxp

"Access is Denied" Error Message When You Try to Open a Folder
http://support.microsoft.com/default.aspx?scid=kb;en-us;810881&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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| Norton AntiVirus has instructed me to delete certain
| files using Windows Explorer. When I click on those
| files to delete them, however, I find that "access is
| denied". How do I get rid of those files?!