Accented Characters being stripped from body text

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

A user is losing French accented characters from new Received mail
New mail messages can be sent with accented characters.
 
Maybe the sender did not encode the message(s) correctly?
What encoding are the received messages in?
 
We are all using the same configuration - that is to say we all use Canadian
French settings that allow accented characters to be entered directly through
a TBIT5 keyboard.

Logging on to the machine with a different user profile produces the same
problem

Hope that helps
 
What is the encoding of the received messages (Unicode UTF-8,
ISO-8859-1, Windows-1252, US-ASCII) ?
 
All our workstations are using Western European (ISO) - tomorrow, we'll
verify that the one workstation with the problem is set that way as well (I
suspect it is) - the user is away today

Thanks for your continued interest.

Al
 
We discovered that the default font used for message (ARIAL) was corrupted,
we replaced the corrupted ARIAL.TTF with one from a good machine and the
problem went away.

We suspect the font was corrupted by another software installation but we
cannot say for sure.

Thanks for your help in this matter.

Al
 

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