D
Dave
I know this is a winxp forum, but I'm hoping someone out there has knowledge
of NAV that can help me.
On rare occasions, my Norton av will detect some virus in an incoming email
message. Today I got one from Microsoft. A bogus Microsoft message that is.
However, Norton detected and deleted the infected file for me, and made a
back-up copy of the infected file that was repaired. My question is, how can
I know what file was infected and repaired? The Norton help files tell me to
delete this back-up when I am convinced that the repaired file is working
properly, only they don't tell me how I can determine what file that is.
When I look at the Norton quarantine section all I see is a copy of the
w32.swen.a@mm virus that came in the attachment to the email ( the exact
wording in the back up section is, "this is an infected back up copy of a
repaired item") .
I can find plenty of information about that virus, I just cant find any
helpful information as to what to do with the copy of it that Norton insists
on keeping on my computer except to delete it when I determine that the
repaired file is working properly. I downloaded and ran the Norton removal
tool but the virus was not found on my computer. Whew. But I still have this
infected file as a back up to the cleaned file. That just doesn't make any
sense to me at all.
Is this something that Microsoft does as a sort of hand shake agreement with
Norton antivirus? I fear that the best advice will be to just delete this
back up, but I would like to know if I can determine what file besides the
virus file, was infected and repaired, so that I can determine that it is
still working right before I delete anything.
Thank you so much for your expert reply.
of NAV that can help me.
On rare occasions, my Norton av will detect some virus in an incoming email
message. Today I got one from Microsoft. A bogus Microsoft message that is.
However, Norton detected and deleted the infected file for me, and made a
back-up copy of the infected file that was repaired. My question is, how can
I know what file was infected and repaired? The Norton help files tell me to
delete this back-up when I am convinced that the repaired file is working
properly, only they don't tell me how I can determine what file that is.
When I look at the Norton quarantine section all I see is a copy of the
w32.swen.a@mm virus that came in the attachment to the email ( the exact
wording in the back up section is, "this is an infected back up copy of a
repaired item") .
I can find plenty of information about that virus, I just cant find any
helpful information as to what to do with the copy of it that Norton insists
on keeping on my computer except to delete it when I determine that the
repaired file is working properly. I downloaded and ran the Norton removal
tool but the virus was not found on my computer. Whew. But I still have this
infected file as a back up to the cleaned file. That just doesn't make any
sense to me at all.
Is this something that Microsoft does as a sort of hand shake agreement with
Norton antivirus? I fear that the best advice will be to just delete this
back up, but I would like to know if I can determine what file besides the
virus file, was infected and repaired, so that I can determine that it is
still working right before I delete anything.
Thank you so much for your expert reply.