A ghost folder in my Outlook

[Jerry]

The other day I noticed that my Outlook was not
synchronizing with the Exchange server, so I
deleted the offline folder and then the sync went
fine. For good measure, I also ran the SCANOST
which detected and repaired an error:

**Beginning PST/OST recovery

**Attempting to recover all top-level objects

**Attempting to walk all folders

!!Hierarchy Table for 20A2, row doesn't match sub-object:
irow = 7, RowID = 2223

**Attempting to locate any orphaned folders/messages

**Attempting to check top-level objects for consistency

??Deleting SDO

Everything apparently works fine now, but I have an extra
folder just below my Mailbox - <name> stuff, that has no
name (just the pers. folder icon). If I left-click on it, the
error message pops up: "The set of folders could not be open.".
If I right-click on the icon, I can see that it's called
"<0W#25>", but if I then select the option "Close "<0W#25>"",
I get the message "You cannot close the mailbox that
contains your calendar, contacts, and inbox." Strange, because
my calendar, contacts, and inbox are happily hanging in
my Mailbox tree, where they have always been.

I tried switching off the cached mode, but the problem remains,
so it would appear that the server is involved. However,
if I access my stuff using OWA, the ghost folder doesn't
show.

Will appreciate your help in removing the ghost folder. Not
that it creates any trouble but I'm worried if that might
be just a symptom of something worse happening
behind the scenes.

 

[Roady [MVP]]

Is this a folder on the same level as your mailbox or on the Inbox?

In case of the first;
Create a new profile (do not copy it);
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[Jerry]

Hi Robert,

Thanks for your help. Yes, this folder is on the same level
as the mailbox. And my pst-file, since I'm using
the offline folder, is really an ost-file.

I now created a brand new profile (without deleting the
original one) and the rogue folder is gone!

Any ideas about what created this corruption? How
can I avoid it in the future?


message | Is this a folder on the same level as your mailbox or on the Inbox?
|
| In case of the first;
| Create a new profile (do not copy it);
| Control Panel-> Mail-> button Show Profiles
|
| To access your current pst-file in the new profile;
| File-> Open-> Outlook Data File...
|
| To set it as the default delivery location;
| Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below
|
| --
| Robert Sparnaaij [MVP-Outlook]
| www.howto-outlook.com
|
| Tips of the month:
| -What do the Outlook Icons Mean?
| -Create an Office 2003 CD slipstreamed with Service Pack 1
| --
|
| | > The other day I noticed that my Outlook was not
| > synchronizing with the Exchange server, so I
| > deleted the offline folder and then the sync went
| > fine. For good measure, I also ran the SCANOST
| > which detected and repaired an error:
| >
| > **Beginning PST/OST recovery
| >
| > **Attempting to recover all top-level objects
| >
| > **Attempting to walk all folders
| >
| > !!Hierarchy Table for 20A2, row doesn't match sub-object:
| > irow = 7, RowID = 2223
| >
| > **Attempting to locate any orphaned folders/messages
| >
| > **Attempting to check top-level objects for consistency
| >
| > ??Deleting SDO
| >
| > Everything apparently works fine now, but I have an extra
| > folder just below my Mailbox - <name> stuff, that has no
| > name (just the pers. folder icon). If I left-click on it, the
| > error message pops up: "The set of folders could not be open.".
| > If I right-click on the icon, I can see that it's called
| > "<0W#25>", but if I then select the option "Close "<0W#25>"",
| > I get the message "You cannot close the mailbox that
| > contains your calendar, contacts, and inbox." Strange, because
| > my calendar, contacts, and inbox are happily hanging in
| > my Mailbox tree, where they have always been.
| >
| > I tried switching off the cached mode, but the problem remains,
| > so it would appear that the server is involved. However,
| > if I access my stuff using OWA, the ghost folder doesn't
| > show.
| >
| > Will appreciate your help in removing the ghost folder. Not
| > that it creates any trouble but I'm worried if that might
| > be just a symptom of something worse happening
| > behind the scenes.
| >
| >
|
|

 

[Roady [MVP]]

You're welcome!

Gotta be a series of action you did. Accessing an ost-file as a pst-file is
strange enough already ;-)

Using scanost wasn't needed as you had recreated the ost-file already.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
--

Hi Robert,

Thanks for your help. Yes, this folder is on the same level
as the mailbox. And my pst-file, since I'm using
the offline folder, is really an ost-file.

I now created a brand new profile (without deleting the
original one) and the rogue folder is gone!

Any ideas about what created this corruption? How
can I avoid it in the future?


in
message | Is this a folder on the same level as your mailbox or on the Inbox?
|
| In case of the first;
| Create a new profile (do not copy it);
| Control Panel-> Mail-> button Show Profiles
|
| To access your current pst-file in the new profile;
| File-> Open-> Outlook Data File...
|
| To set it as the default delivery location;
| Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below
|
| --
| Robert Sparnaaij [MVP-Outlook]
| www.howto-outlook.com
|
| Tips of the month:
| -What do the Outlook Icons Mean?
| -Create an Office 2003 CD slipstreamed with Service Pack 1
| --
|
| | > The other day I noticed that my Outlook was not
| > synchronizing with the Exchange server, so I
| > deleted the offline folder and then the sync went
| > fine. For good measure, I also ran the SCANOST
| > which detected and repaired an error:
| >
| > **Beginning PST/OST recovery
| >
| > **Attempting to recover all top-level objects
| >
| > **Attempting to walk all folders
| >
| > !!Hierarchy Table for 20A2, row doesn't match sub-object:
| > irow = 7, RowID = 2223
| >
| > **Attempting to locate any orphaned folders/messages
| >
| > **Attempting to check top-level objects for consistency
| >
| > ??Deleting SDO
| >
| > Everything apparently works fine now, but I have an extra
| > folder just below my Mailbox - <name> stuff, that has no
| > name (just the pers. folder icon). If I left-click on it, the
| > error message pops up: "The set of folders could not be open.".
| > If I right-click on the icon, I can see that it's called
| > "<0W#25>", but if I then select the option "Close "<0W#25>"",
| > I get the message "You cannot close the mailbox that
| > contains your calendar, contacts, and inbox." Strange, because
| > my calendar, contacts, and inbox are happily hanging in
| > my Mailbox tree, where they have always been.
| >
| > I tried switching off the cached mode, but the problem remains,
| > so it would appear that the server is involved. However,
| > if I access my stuff using OWA, the ghost folder doesn't
| > show.
| >
| > Will appreciate your help in removing the ghost folder. Not
| > that it creates any trouble but I'm worried if that might
| > be just a symptom of something worse happening
| > behind the scenes.
| >
| >
|
|