2007 with 3rd party MAPI message store provider

G

Guest

I have a customer with Outlook 2007, new install on Windows XP. The
installed our product. Created a profile and added our MAPI message store
provider.

Start Outlook 2007 and the user get a error message:

"Cannot open your default e-mail folders. Could not open the item. Try again."

I ran "filemon" (file monitor from sysinternals) and Outlook doesn't even
attempt to look for our dll. I looked at MAPISVC.INF file and everything is
correct in that file.

POP3 work just fine.

I'm at a total loss right now since this is only happening on this one
customer site.
 
G

Guest

No, that is not the issue. This only happens on this one particular company.
We have several users using our product with Outlook 2007 just fine.
 

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