2003 Outlook fails to delete e-mail with attached Excel file.

G

Guest

I can access the internet via IE-7. I can send and receive small e-mails, but
when I attach an Excel file the combined size is 1 meg. I've created 3
separate e-mails with the same attachment and e-mailed them to 3 separate
persons. All received multiple copies because after they receive it:
1) My e-mail times out and I get an error message.
2) The e-mail is not deleted from my outbox so Outlook sends it again--38
times to one, 18 times to another.
 
V

VanguardLH

Too_Tall_Tex said:
I can access the internet via IE-7.

And that has what to do with Outlook? That you can get an Internet
connection? That is already proved by your recipients getting your
e-mails (several times).
I can send and receive small e-mails, but
when I attach an Excel file the combined size is 1 meg. I've created
3
separate e-mails with the same attachment and e-mailed them to 3
separate
persons. All received multiple copies because after they receive it:
1) My e-mail times out and I get an error message.
2) The e-mail is not deleted from my outbox so Outlook sends it
again--38
times to one, 18 times to another.


Try disabling e-mail scanning in your anti-virus and anti-spam
programs. These intercept your e-mail traffic and delay its reception
or transmission due to that interrogation of its content. The larger
the e-mail size, the longer it takes to scan that e-mail which could
be long enough to cause timeouts. Your e-mail client starts sending
the e-mail, times out, and then retries again later but maybe your
anti-virus program grabbed a copy and sent it out anyway. So the mail
server sees it got the e-mail (from the anti-virus program) but your
e-mail client thinks it timed out trying to send it (through your
anti-virus program).

What is the maximum size allowed by your e-mail provider for outbound
e-mails? 1MB in size for the original files is not how large the
e-mail will be after attaching those files. Encoding the files into
MIME parts will enlarge their size and that of the e-mail itself, so
maybe you are exceeding your provider's anti-spam quota for max
message size. Figure on attached files mushrooming to 3 times their
original size when you attach them to e-mails.

Put Outlook in offline mode. Exit and reload Outlook. Delete the
problematic item in your Outbox. Put Outlook back in online mode.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top