XP users cannot connect to printers

[micworld]

XP SP2 users cannot connect to printers. They receive the following
error message, which at first led me to believe the issue was with the
Point and Print GPO:

"A policy is in effect on your computer which prevents you from
connecting to this print queue. Please contact your system
administrator."

-Print server W2K3 SP1 is in the same domain, also a DC.
-Point and Print GPO is disabled at the domain level and enforced (no
override).
-No policies at site level.
-RSoP shows Point and Print GPO as being disabled on the XP
workstation.

I also checked the "Load and Unload Drivers" and "Devices: prevent
users from installing printer drivers" GPOs and they appear fine.

Any help would be appreciated.

Thanks,
Paul

 

[Bruce Sanderson]

Does this happen for all (any) printer or only for a certain make and model?

 

[Mic]

I believe all of our printers are HPs. The problem seems to be
happening with all of the models of printers and plotters. I'll check
today though. I have a test XP SP2 station set up.

Also, if an administrator adds a printer and then a user logs in, they
can then add that same printer. So, it does sounds like a Point and
Print GPO issue, but this GPO is definitely disabled.

 

[Bruce Sanderson]

When we rolled out XP several years ago, we pushed printers using rundll32
PrintUI technique (see
http://members.shaw.ca/bsanders/NetPrinterAllUsers.htm). We discovered that
at least one driver would not install properly until an administrator logged
on to complete the installation. Usually, we did that remotly using Remote
Desktop Connection.

I don't recall which model or driver, but is was an HP LaserJet of some
kind.

--
Bruce Sanderson MVP Printing
http://members.shaw.ca/bsanders

It is perfectly useless to know the right answer to the wrong question.