Hi Julsie,
It's APM, not AMP (which is a term for the measure of electrical current).
APM is only available in non-ACPI compliant machines, these are increasingly
rare so it would not be surprising to find out that yours is compliant
(which is a good thing).
Broadly speaking, a hang on shutdown is generally caused by a conflict or a
program, or process therein, not terminating correctly or fully. What you
need to do is selectively terminate programs and processes prior to
initiating a shutdown to determine which one it is. First make sure there
are no running programs and that you are the only currently logged on user.
Then, before trying to shutdown, hit ctrl+shift+escape to load Task Manager
and click on the processes tab. Turn off some 4 or 5 of the processes after
making note of them. Then try shutting down. If it works, then the problem
lies with one of the ones you disabled. If not, then it lies with one of the
ones you did not and you'll have to try again. Once you know what the
problematic process is, we may be able to isolate or resolve it.
Also, a trojan and/or other spyware can also cause this problem. Before
going to great lengths to isolate a process, scan your system with one or
both of these products as well as an updated Antivirus program while in Safe
mode.
AdawareII
www.lavasoft.de
Spybot
www.safer-networking.org
How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe mode
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?kbid=827315
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Windows help -
www.rickrogers.org
Julsie said:
I have the same problem-[ shutdown- closing down- saving settings-] and
then
hangs. When I look at the taskbar everything has closed except my internet
connection and i can still 'use' my computer.
I also have to powerdown but then when I restert scndisk runs and startup
takes ages. By the way I cant find AMP in "power Management" .My computer
shows power mangement in control panel but no 'facility' to turn on AMP
Maurice N ~ MVP said:
Check your Power Management settings within Windows.
Get into Control Panel----Power Management---and turn on
APM ---Advanced Power Management .
Also see Aumha.org's "Windows XP Shutdown & Restart Troubleshooting"
page.
http://aumha.org/win5/a/shtdwnxp.htm
--
Maurice N
MVP Windows - Shell / User
-----
Jim Henley wrote:
When I attempt to shutdown XP using the normal Start/Shutdown method
the PC just keeps running and never goes into the normal closing
process. In order to shutdown the only solution is a manual power off
(hold button). Where can I find out what program is not executing?