G
Guest
When I try to install windows xp service pack 2 it freezes at checking
product key. It doesnt come up with an error it just freezes????
product key. It doesnt come up with an error it just freezes????
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G
Guest
schnyderman said:When I try to install windows xp service pack 2 it freezes at checking
product key. It doesnt come up with an error it just freezes????
You receive an error message when you try to install a program that uses the
Windows Installer in Windows XP
http://support.microsoft.com/kb/886630/en-us
message when you try to add or remove a program
http://support.microsoft.com/kb/315346/en-us
Windows Installer 3.1 v2:
http://support.microsoft.com/kb/893803/en-us
Adware T.V. Media Program Removal Tool
http://support.microsoft.com/kb/886590/
Then Download Windows Service Pack 2 Standalone Version
http://www.microsoft.com/downloads/...BE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en
HTH.
nass
D
Daave
schnyderman said:When I try to install windows xp service pack 2 it freezes at checking
product key. It doesnt come up with an error it just freezes????
Is this a clean install? Are you booting from the install disk?
What kind of disk is this? Full or Upgrade?
G
Guest
oh the computer doesnt freeze just the update and if i cancel the installDaave said:Is this a clean install? Are you booting from the install disk?
What kind of disk is this? Full or Upgrade?
Its the upgrade disk I ordered it from microsoft. its for xp home edition.
the program doesnt rspond.
D
Daave
schnyderman said:oh the computer doesnt freeze just the update and if i cancel the
install the program doesnt rspond.
I guess I misunderstood. I had thought you were trying to install the
operating system!
I now assume you only want to install the Service Pack. But I'm not sure
why it would check the Product Key. To others following this thread: Is
this normal behavior?
I would try disconnecting from the Internet and then disabling your
antivirus program before installing this update. Then reboot, and then
re-connect to the Internet. And a cleanup and defrag would be a good
idea at this point, too.
Just out of curiosity, do you have broadband? If so, you may want to
just try the regular SP2 online download/update.
G
Guest
Daave said:I guess I misunderstood. I had thought you were trying to install the
operating system!
I now assume you only want to install the Service Pack. But I'm not sure
why it would check the Product Key. To others following this thread: Is
this normal behavior?
I would try disconnecting from the Internet and then disabling your
antivirus program before installing this update. Then reboot, and then
re-connect to the Internet. And a cleanup and defrag would be a good
idea at this point, too.
Just out of curiosity, do you have broadband? If so, you may want to
just try the regular SP2 online download/update.
yes i tried all that it stall does the same thing. I tried the online download first thats why i ordered the disk. I have comcast broadband wireless. this is for my laptop. Thanks for your help.
D
Daave
schnyderman said::
yes i tried all that it stall does the same thing. I tried the
online download first thats why i ordered the disk. I have comcast
broadband wireless. this is for my laptop. Thanks for your help.
Instead of downloading SP2, can't you just use Windows Update? If you
have broadband, it shouldn't be a problem.
G
Guest
Daave said:Instead of downloading SP2, can't you just use Windows Update? If you
have broadband, it shouldn't be a problem.
I tried the window update it does the same thing.
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Daave
schnyderman said:I tried the window update it does the same thing.
We need more information then.
What version of Windows XP are you currently running? Home or Pro? Which
Service Pack? (Right-click on your desktop's My Computer icon and select
Properties. What does it say?)
Which URL are you using for Windows Update when you try to upgrade to
SP2?
What exactly happens? What is the exact error message?
G
Guest
Daave said:We need more information then.
What version of Windows XP are you currently running? Home or Pro? Which
Service Pack? (Right-click on your desktop's My Computer icon and select
Properties. What does it say?)
Which URL are you using for Windows Update when you try to upgrade to
SP2?
What exactly happens? What is the exact error message?
There is no error message it just says it is updating and the message box says checking product key I left it like that for 24 hours if i cancell the istallation it says program not responding.
D
Daave
schnyderman said:"Daave" wrote:
Gotcha. I simply Googled "checking product key" and got quite a few
hits. From:
http://groups.google.com/group/micr...read/thread/8348b083f8126b43/8f6995eb5e4028cd
(and
http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=648466&SiteID=25 )
This worked for me (recommended for a Dell laptop, I have a Vaio):
1) Please go into the CMD prompt (Start/Run --> cmd.exe )
2) Then type cd /d %windir%\inf and make sure we are in that
directory.
3) Then type ren oem*.inf oem*.old, it will go back to the prompt
after giving you some error (Do not worry about it)
4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
after giving you some error (Do not worry about it)
5) Then goto start - run - type "%windir%\inf" and you will see
the files in the folder.
6) Then find the file by name INFCACHE.1 and take a backup of it
to desktop (by copying it to desktop) and delete the INFCACHE.1
from c:\windows\inf.
7) Close all windows and reboot the computer to safe mode and
start the installation of SP2 and it should go fine.
(and be sure to press Enter after typing *each* command)
----------------------------------------------------------
Good luck!
If you still have problems, I suggest you post to
microsoft.public.windowsupdate.
G
Guest
Daave said:Gotcha. I simply Googled "checking product key" and got quite a few
hits. From:
http://groups.google.com/group/micr...read/thread/8348b083f8126b43/8f6995eb5e4028cd
(and
http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=648466&SiteID=25 )
This worked for me (recommended for a Dell laptop, I have a Vaio):
1) Please go into the CMD prompt (Start/Run --> cmd.exe )
2) Then type cd /d %windir%\inf and make sure we are in that
directory.
3) Then type ren oem*.inf oem*.old, it will go back to the prompt
after giving you some error (Do not worry about it)
4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
after giving you some error (Do not worry about it)
5) Then goto start - run - type "%windir%\inf" and you will see
the files in the folder.
6) Then find the file by name INFCACHE.1 and take a backup of it
to desktop (by copying it to desktop) and delete the INFCACHE.1
from c:\windows\inf.
7) Close all windows and reboot the computer to safe mode and
start the installation of SP2 and it should go fine.
(and be sure to press Enter after typing *each* command)
Thanks that did it Thank you for all your help
D
Daave
schnyderman said:Thanks that did it Thank you for all your help
Glad to hear it, and thanks for posting back.
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