XP Security,Home Edition,SP3

[NICK MEALE]

My computer is infected and now a box saying XP Internet Security keeps
popping up and I can't elim the icon on the task bar..How do I rid myself of
it or should i delete in add and remove?..I don't want to restore it as I
plan on getting a new computer soon
Thanks,Nicolino

 

[Michael]

My computer is infected and now a box saying XP Internet Security keeps
popping up and I can't elim the icon on the task bar..How do I rid myself
of it or should i delete in add and remove?..I don't want to restore it as
I plan on getting a new computer soon
Thanks,Nicolino

http://www.malwarebytes.org/

 

[MowGreen]

See -
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-vista-2010
Or, for more detailed steps on manual removal of XP Internet Security -

Removal instructions for XP Internet Security
http://forums.malwarebytes.org/index.php?showtopic=43987


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

 

[Mi Tasol]

See -http://www.bleepingcomputer.com/virus-removal/remove-antivirus-vista-...
Or, for more detailed steps on manual removal of XP Internet Security -

Removal instructions for XP Internet Securityhttp://forums.malwarebytes.org/index.php?showtopic=43987

MowGreen
================
  *-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked

Also consider both versions of McAfee's Stinger - the normal one and
the special one for flash drive viruses

Mi Tasol

 

[NICK MEALE]

My fire wall and virus protection are turned off in Security Center...How do
I turn them on?....Thanks,Nicolino

 

[PA Bear [MS MVP]]

You've gotta detect & remove all the hijackware first, bucko, and MBAM ain't
gonna do it on its own.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

 

[NICK MEALE]

I am going to be in safe mode until I get a new computer...XP Security Alert
shows up and when I choose the option to continue at my risk it doesn't let
me and when I close it out the existing website is lost...How do I rid my
computer of it..Safe mode isn't safe I have found out..I can't download the
scan "safety.live.com"..I beleive MS has given up on helping me by
phone...Thank you for your comments...Nicolino

 

[PA Bear [MS MVP]]

If you're running in Safe Mode, you can't do anything online.

If you're running in Safe Mode with Networking, your data and every other
computer on the internet remains At Risk.

And you certainly would NOT want to migrate any of your current data to your
new computer, either.

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Risks & Benefits of P2P file sharing
http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

 

[NICK MEALE]

Thanks for your time and consideration........Nicolino

 

[NICK MEALE]

I get an error message 0x08600807 when trying to download
http://onecare.live.com/site/en-us/center/howsafe.htm in safe mode.
Will I lose all my personal files if I reinstall Windows?..Thank you...Nick

 

[PA Bear [MS MVP]]

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

I get an error message 0x08600807 when trying to download
http://onecare.live.com/site/en-us/center/howsafe.htm in safe mode.
Will I lose all my personal files if I reinstall Windows?..Thank
you...Nick

<SNIP>

 

[NICK MEALE]

Nick says:
The MSRT during a full scan found 11 threats and I believe they are
gone..The PC is working now but very,very,very slow..I cannot do the safety
scan in either the safe mode or normal mode as I still get an error message
0x08600807..Thanks for your help..Nicolino

 

[PA Bear [MS MVP]]

Now do Steps #2 and #3.

Nick says:
The MSRT during a full scan found 11 threats and I believe they are
gone..The PC is working now but very,very,very slow..I cannot do the
safety
scan in either the safe mode or normal mode as I still get an error
message
0x08600807..Thanks for your help..Nicolino

 

[NICK MEALE]

Did step 2a in both safe and normal mode and still get the error code
0x08600807...Thank you..

 

[PA Bear [MS MVP]]

And...?

Did step 2a in both safe and normal mode and still get the error code
0x08600807...Thank you..

 

[NICK MEALE]

I told you that step 2a doesn't work...What does And...? mean

 

[LD5SZRA]

I told you that step 2a doesn't work...What does And...? mean

If you keep following everything Pig-Bear tells you, you will be
fixing your computer forever. You have to now decide that he has
wasted your time and so the best thing to do now is to follow my
advice and that is to reformat your HD, and start everything from
scratch. If you haven't done this before then it will take you
about half a day; If you are experienced in such things then it
will take you about 1 hour.

The normal caveats apply- namely to backup your data, collate all
serial numbers and CDs of applications and switch off the land
line phone and cell phone so that you don't get disturbed by
nutters.

hth


--
THE INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY
KIND. LD5SZRA DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LD5SZRA
OR ITS ASSOCIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER
INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF
BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF LD5SZRA OR ITS
ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright LD5SZRA 2010.

 

[LD5SZRA]

I told you that step 2a doesn't work...What does And...? mean

If you keep following everything Pig-Bear tells you, you will be
fixing your computer forever. You have to now decide that he has
wasted your time and so the best thing to do now is to follow my
advice and that is to reformat your HD, and start everything from
scratch. If you haven't done this before then it will take you
about half a day; If you are experienced in such things then it
will take you about 1 hour.

The normal caveats apply- namely to backup your data, collate all
serial numbers and CDs of applications and switch off the land
line phone and cell phone so that you don't get disturbed by
nutters.

<http://groups.google.co.uk/group/mi...XP+Security,Home+Edition,SP3#1fab386abdb51165>

hth



--
THE INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY
KIND. LD5SZRA DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LD5SZRA
OR ITS ASSOCIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER
INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF
BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF LD5SZRA OR ITS
ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright LD5SZRA 2010.

 

[PA Bear [MS MVP]]

Maybe that you should move on to Step #3 now? You know, the one where I
said "DO NOT SKIP THIS STEP!"