XP restarts on attempted shutdown....

[Guest]

When I attempt to shutdown my PC, it goes through the entire process of
shutting down, but then restarts again. Upon getting back into Windows I
receive a message that Windows has just recovered from a serious error and
gives me the option of sending an error report. MS error reporting claims
that it is a fault with my video card drivers (all of a sudden) so I loaded
the most recent version only to have the problem remain. Note that I get the
same error if I attempt to do a restart as well. The MS error is identified
as the following Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
(Q293078)

However, when I run windbg I get the following output from any one of the
dump files which seems to identify sonypvl3.sys as the problem:


Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini041707-16.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is:
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86
compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Tue Apr 17 23:19:16.937 2007 (GMT-4)
System Uptime: 0 days 0:10:50.629
Loading Kernel Symbol
....................................................................................................................................................................
Loading User Symbols
Loading unloaded module list
............
Unable to load image sonypvl3.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for sonypvl3.sys
*** ERROR: Module load completed but symbols could not be loaded for
sonypvl3.sy
*******************************************************************************
*
*
* Bugcheck Analysis
*
*

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {b0, 2, 0, 8050eef5}

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for
SYMEVENT.SYS
Probably caused by : sonypvl3.sys ( sonypvl3+223c )

Followup: MachineOwner
---------

0: kd> !analyze -
*******************************************************************************
*
*
* Bugcheck Analysis
*
*

*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000b0, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8050eef5, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 000000b0

CURRENT_IRQL: 2

FAULTING_IP:
nt!IoDetachDevice+2a
8050eef5 8b80b0000000 mov eax,dword ptr [eax+0B0h]

CUSTOMER_CRASH_COUNT: 16

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from f771123c to 8050eef5

STACK_TEXT:
aa8269f0 f771123c 89bc1030 f77102e4 896dd9a0 nt!IoDetachDevice+0x2a
WARNING: Stack unwind information not available. Following frames may be
wrong.
aa826a24 f77102f5 896db978 896dd9a0 896dba30 sonypvl3+0x223c
aa826a80 8050c6dc 89b1d478 00000000 896dd900 sonypvl3+0x12f5
aa826a98 f745c60c 896dd900 804e1910 896dd9a0 nt!IoDeleteDevice+0x81
aa826aac f745c706 896dd9a0 00000008 89bc1030
fltMgr!FltpCleanupDeviceObject+0x76
aa826ac8 f7460df3 89bc1030 e1bbc5a8 00fe000a
fltMgr!FltpDetachFromFileSystemDevice+0x44
aa826bf0 f74611c8 89bc1030 00000000 aa826c1c
fltMgr!FltpFsNotificationActual+0x4f
aa826c00 805bb025 89bc1030 00000000 88038e7c fltMgr!FltpFsNotification+0x10
aa826c1c baab4c82 89bc1030 aa826c88 804e13d9 nt!IoUnregisterFileSystem+0x3f
aa826c28 804e13d9 89bc1030 88038da0 896dba98 Cdfs!CdShutdown+0xe
aa826c38 f77113d5 896da9a0 89b70560 aa826d04 nt!IopfCallDriver+0x31
aa826c88 804e13d9 896db978 88038da0 88038da0 sonypvl3+0x23d5
aa826c98 f7454fbb 89b1d478 88038ea0 aa826cbc nt!IopfCallDriver+0x31
aa826cc0 804e13d9 896da9a0 88038da0 804e9430 fltMgr!FltpDispatch+0x6f
aa826cd0 ae1e26a2 886571c0 aa826d04 00000000 nt!IopfCallDriver+0x31
aa826ce8 ae1e2849 896da9a0 804e9430 ae1e28d0 SYMEVENT+0x76a2
aa826d28 804e13d9 886571c0 88038da0 89740898 SYMEVENT+0x7849
aa826d38 80666304 80567d10 00000001 00000000 nt!IopfCallDriver+0x31
aa826d64 8066add8 00000000 805694c0 885b8da8 nt!IoShutdownSystem+0x62
aa826d7c 804e23b5 00000000 00000000 885b8da8 nt!PopGracefulShutdown+0xbe
aa826dac 80574128 00000000 00000000 00000000 nt!ExpWorkerThread+0xef
aa826ddc 804ec781 804e22f1 80000000 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
sonypvl3+223c
f771123c ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: sonypvl3+223c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: sonypvl3

IMAGE_NAME: sonypvl3.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4150e9a9

FAILURE_BUCKET_ID: 0xA_sonypvl3+223c

BUCKET_ID: 0xA_sonypvl3+223c

Followup: MachineOwner
---------

This is a brand new one on me, so any help is greatly appreciated!!!!!


Baffled1

 

[FeMaster]

When I attempt to shutdown my PC, it goes through the entire process of
shutting down, but then restarts again. Upon getting back into Windows I
receive a message that Windows has just recovered from a serious error and
gives me the option of sending an error report. MS error reporting claims
that it is a fault with my video card drivers (all of a sudden) so I
loaded
the most recent version only to have the problem remain. Note that I get
the
same error if I attempt to do a restart as well. The MS error is
identified
as the following Error Message: STOP 0x000000EA
THREAD_STUCK_IN_DEVICE_DRIVER
(Q293078)

This only took about 30 seconds on Google... If it solves your problem,
maybe you should try doing a search for yourself in the future. It just
might be faster than waiting around for a proper answer here...

Try these message boards. Sounds like you may find your answer here:
http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=1304544&SiteID=1
http://www.techspot.com/vb/topic74923.html

 

[Guest]

dear baffled..
hopefully it is as easy to solve as Femaster states.
my similar problem said it was caused by my usb flash driver
In the end i dont think this was the real error. it also migrated to my
laptop have no idea how.
what worked for me was going back to a system restore point from before the
problem
i had a few problems with norton on one machine but finally got there.
There are other threads on this forum relating to restart and error messages.

 

[Guest]

Thanks FeMaster! The techspot find did the trick. I didn't come across this
one when I googled for the problem. Maybe because I last googled it over a
week ago... I had the Sony software installed as well.

By the way, given the timing of the appearance of the other users issue and
mine, I suspect that this was probably triggered by a recent MS (security?)
update. This is not too far removed from the IE problems that previously
occurred for anyone that had HP image sharing software installed.

Thanks again....

Slightly less Baffled1

 

[FeMaster]

Glad it worked out for you!

I'm also glad that you didn't take offense to the way I worded my post to
you. After re-reading it, I can see where someone might have taken it the
wrong way... It wasn't meant to be derogatory towards you, only that you
would probably save yourself a lot of time by searching for it, instead of
actually trying to get a proper answer through the group here...