G
Guest
I have a problem. My son purchased a computer (used) with the OS already loaded. It crashed. No new cards loaded. I get to the windows logo and then the screen blacks out. Screen says XP Professional, indicator bar is scrolling, then screen just blanks out. Can't get past the logo, no matter what I try. Have tried to start with Norton, have downloaded boot files from Microsoft. The first boot disk loads, when I load the 2nd, I get the following message
File \ntkrnlmp.exe could not be loaded, error code is 7, press any key to continue. When I press a key, the screen blacks out. Have also tried going in to change the video. Nothing working. Please help. Don't want to lose my data if I can help it
Thanks in advance
File \ntkrnlmp.exe could not be loaded, error code is 7, press any key to continue. When I press a key, the screen blacks out. Have also tried going in to change the video. Nothing working. Please help. Don't want to lose my data if I can help it
Thanks in advance